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Page 21 / 35 Scroll up to view Page 16 - 20
Help with Troubleshooting
18
v1.0, November 2009
Help with Troubleshooting
This chapter gives information about troubleshooting your wireless router. You will find help with
the following problems:
•
Basic troubleshooting
—
“Common Things That Can Go Wrong” on page 18
—
“Basic Functions Are Not Working” on page 19
—
“I Am Unable to Log In to the Wireless Router” on page 20
—
“The Internet Service Connection Is Not Working” on page 21
—
“How Do I Restore the Default Password and Configuration Settings?” on page 24
•
Advanced connectivity troubleshooting using the PING utility
—
“Testing the Path from a PC to Your Router” on page 24
—
“Testing the Path from a PC to the Internet” on page 26
Basic Troubleshooting
Here are some tips for correcting simple problems you might have.
Common Things That Can Go Wrong
Verify that you do not have these common problems.
Be sure to always start your network in this sequence:
1.
Turn off and unplug the modem from it’s power outlet, and turn off the wireless router and
computer.
2.
Turn on the modem, and wait 2 minutes.
3.
Turn on the wireless router, and wait 1 minute.
4.
Turn on the computer.
Page 22 / 35
RangeMax Wireless-N 150 Router Setup Manual
Help with Troubleshooting
19
v1.0, November 2009
Make sure that the Ethernet cables are securely plugged in:
1.
Verify that the Internet status light on the wireless router will be lit if the Ethernet cable to the
wireless router from the modem is plugged in securely and the modem and wireless router are
both turned on (see
“Router Front Panel” on page 3
).
2.
Verify that for each powered-on computer connected to the wireless router with a securely
plugged in Ethernet cable, the corresponding wireless router LAN port status light is lit (see
“Router Front Panel” on page 3
). The label on the bottom of the wireless router identifies the
number of each LAN port (see
“Bottom Label” on page 5
).
Make sure that the network settings of the computer are correct:
1.
Verify that your LAN connected computers are configured to obtain an IP address
automatically through DHCP. For help with this, see the documentation for your computer or
“Related Documents” on page 30
.
2.
Verify whether the MAC address is needed. Some cable modem services require you to use
the MAC address of the computer registered on the account. If so, in the Router MAC Address
section of the Basic Settings menu, select
Use this Computer’s MAC Address
. To save your
settings, click
Apply
. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation:
If the Power light does not turn solid green within 2 minutes after you turn the router on, reset the
router according to the instructions in
“How Do I Restore the Default Password and Configuration
Settings?” on page 24
.
Basic Functions Are Not Working
After you turn on power to the router, check these status lights:
1.
When power is first applied, verify that the Power light is on.
a.
Make sure that the power cord is properly connected to your router and that the power
supply adapter is properly connected to a functioning power outlet.
b.
Check that you are using the power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
2.
Verify that the Test light lights within a few seconds, indicating that the self-test procedure is
running.
Page 23 / 35
RangeMax Wireless-N 150 Router Setup Manual
Help with Troubleshooting
20
v1.0, November 2009
3.
After approximately 20 seconds, verify that:
a.
The Test light turned off.
b.
The LAN port lights are lit for any local ports that are connected.
c.
The Internet port is connected and its light is lit.
If a port’s light is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the
light is amber.
Verify whether the Test light never turns on or stays on:
1.
Verify that when the router is turned on, the Test light turns on for about 20 seconds and then
turns off. If the Test light does not turn on or stays on, the router has a problem.
2.
Turn the power off and then on to see if the router recovers. If all lights including the Test light
are still on one minute after powering up:
a.
Turn the power off and back on to see if the router recovers.
b.
Clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. This procedure is explained in
“How Do I Restore the Default Password and
Configuration Settings?” on page 24
.
If the error persists, you might have a hardware problem and should contact technical support.
Verify if the LAN or Internet port lights are not on when the Ethernet connection is made:
1.
Make sure that the Ethernet cable connections are secure at the router and at the computer.
2.
Make sure that power is turned on to the connected computer.
3.
Make sure that you are using Ethernet cables like the cable that was supplied with the wireless
router.
I Am Unable to Log In to the Wireless Router
If you are unable to log in to the wireless router, check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
For more information about the status lights, see
“Router Front Panel” on page 3
.
Page 24 / 35
RangeMax Wireless-N 150 Router Setup Manual
Help with Troubleshooting
21
v1.0, November 2009
•
Make sure that you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when you enter this
information.
•
Typically, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.
Refer to your computer’s documentation for help with finding your computer’s IP address.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the
browser and starting it again.
The Internet Service Connection Is Not Working
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the wireless router can get an Internet address.
Check that the Internet connection is working:
1.
Internet connection
. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet service provider for
help with verifying that the modem has a successful connection.
2.
Wireless router Internet light is green or blinking green
. If your Internet light is green or
blinking green, then you have a good Internet connection, and your wiring is correct.
3.
Wireless router Internet light blinking amber
. If your Internet light is blinking amber, then
your wireless router is attempting to make an Internet connection with the service provider.
The LED should turn green within several minutes. If it does not, check the Internet
connection on the modem as described above.
4.
Wireless router Internet light
off
. If the Internet light is off, verify that the Ethernet cable is
securely connected between the cable or ADSL modem, and that both the modem and wireless
router are turned on.
If your computer’s IP address is 169.254.x.x, verify that you have a good
connection from the computer to the router, and then restart your computer.
Page 25 / 35
RangeMax Wireless-N 150 Router Setup Manual
Help with Troubleshooting
22
v1.0, November 2009
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber or blinking
amber, check the wireless router to see if it is able to get an Internet IP address from your service
provider. Unless you have a static IP address, your wireless router automatically requests an IP
address from your service provider.
To check the Internet IP address from the browser interface:
1.
Log in to the wireless router.
2.
Use the Router Status link under the Maintenance heading to check that an IP address is shown
for the Internet port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address
from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
•
Your service provider might require a login. Ask your service provider whether they require
PPP over Ethernet (PPPoE) login.
•
The service name, user name, and password might be set incorrectly. See
“Troubleshooting
PPPoE”
.
•
Your service provider might check for your computer’s host name.
Assign the computer host name of your ISP account to the wireless router in the Basic Settings
screen.
•
Your service provider allows only one Ethernet MAC address to connect to Internet, and
might check for your computer’s MAC address, in this case, do one of the following:
•
Inform your service provider that you have bought a new network device, and ask them to
use the wireless router’s MAC address.
•
Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings screen. Refer to the online help in the wireless router main menu.
Troubleshooting PPPoE
To troubleshoot a PPPoE connection:
1.
Log in to the wireless router.
2.
Under the Maintenance heading, select the Router Status link.
3.
Click the
Connection Status
button.
4.
If all of the steps indicate OK then your PPPoE connection is up and working.

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