Troubleshooting

32

–

Check that you are using the power adapter supplied by NETGEAR for this product.

–

Check to ensure that the power button (on the back of your router) is in the Power-On

position (button is depressed).

If the error persists, you have a hardware problem and should contact technical support.

•

Power Light Blinks Green Slowly and Continuously.

The router firmware is corrupted.

To restore your firmware:

a.

Make sure your PC is connected to your router and the router is powered on.

b.

Insert the

Resource CD

that came with your router into your PC.

–

The CD will automatically start and detect the language you are using on your PC.

Select a different language option, if you prefer.

–

If the CD does not automatically start, browse the CD and double-click on

.

c.

In the CD’s menu, click

Supporting Software

, then click

Netgear Firmware Recovery

Utility

, and follow the prompts for the recovery process.

Installation of the utility places a NETGEAR Router Recovery

shortcut on the

desktop.

d.

After firmware recovery is complete, follow the prompts to restore your configuration

settings.

•

Power Light Stays Amber

. When the router is turned on, the Power light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Power light is still amber 1 minute after turning on power to the router:

a.

Turn the power off and back on to see if the router recovers.

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Password and

Configuration Settings” on page 40

.

If the error persists, you might have a hardware problem and should contact technical support.

•

Internet Light Stays Amber

. When the router is turned on, the Internet light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Internet light is still amber 1 minute after turning on power to the router:

a.

The Internet is not accessible. Confirm that you have the correct internet setting.

Troubleshooting

33

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Password and

Configuration Settings” on page 40

.

c.

Turn the power off and back on to see if the router recovers.

•

Internet or LAN Port Lights Not On.

If either the LAN or Internet lights do not light when

the Ethernet connection is made, check the following:

a.

Make sure that the Ethernet cable connections are secure at the router and at the computer.

b.

Make sure that power is turned on to the connected computer.

c.

Be sure you are using Ethernet cables like the cable that was supplied with the N300

Wireless router.

See

“Connecting Your N300 Wireless Gigabit Router” on page 13

for instructions.

For more information on WPS functionality and advanced features, see the online

User Manual.

Troubleshooting Login Problems

If you are unable to log in to the N300 Wireless router, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection between the

computer and the router as described in

“Checking Basic Router Functions” on page 31

.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that the Caps Lock is off when entering this

information.

•

Make sure your computer’s IP address is on the same subnet as the router. If your are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see

“Preparing a

Computer for Network Access”

in

“Related Documents” on page 43

for help with configuring

your computer.

•

If your router’s IP address has been changed and you don’t know the current IP address, log

into the router at its default IP address of

http://www.routerlogin.net

(see

“Restoring the

Default Password and Configuration Settings” on page 40

.

If your computer cannot reach a DHCP server, some operating systems will

assign an IP address in the range 169.254.x.x. If your IP address is in this range,

verify that you have a good connection from the computer to the router, then

restart (reboot) your computer.

Troubleshooting

34

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and

reopening it again.

•

If you are attempting to set up your NETGEAR router as an additional router behind an

existing router in your network, consider replacing the existing router instead. NETGEAR

does not support such a configuration.

•

If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway

in your network, the router cannot perform many gateway services, for example, converting

ADSL or Cable data into Ethernet networking information. NETGEAR does not support such

a configuration.

Checking the Internet Service Connection

If your router is unable to access the Internet, check the Internet connection, and then check the

N300 Wireless router.

•

Internet Connection

. The cable or DSL modem status lights indicate if the modem

connection is successful or not. Check your modem documentation or call your Internet

service provider for help with verifying that the modem has a successful connection.

•

N300 Wireless Gigabit Router Internet Light is Green or Blinking Green

. If your Internet

light is green or blinking green, then you have a good Internet connection and your wiring is

correct.

•

N300 Wireless Gigabit Router Internet Light Off

. If the Internet light is off, verify that the

Ethernet cable is securely connected between the cable or DSL modem, and that both the

modem and N300 Wireless router are turned on.

Obtaining an Internet IP Address

If your N300 Wireless router is unable to access the Internet, and your Internet light is amber,

check the N300 Wireless router to see if it is able to get an Internet IP address from your service

provider. Unless you have a static IP address, your N300 Wireless router automatically requests an

IP address from your service provider.

To check the Internet IP address from the browser interface:

1.

Log in to the N300 Wireless router.

Troubleshooting

35

2.

Select the

Router Status

link under the

Maintenance

heading to check that an IP address is

shown for the Internet Port. If 0.0.0.0 is shown, your N300 Wireless router has not obtained an

IP address from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might

be one of the following:

•

Your service provider might require a login. Ask your service provider whether they require a

PPP over Ethernet (PPPoE) login.

•

You might have incorrectly set the service name, user name or password. See

“Troubleshooting PPPoE” on page 35

.

•

Your service provider might check for your computer's host name. Assign the computer Host

Name of your ISP account to the N300 Wireless router on the

Basic Settings

screen.

•

Your service provider might only allow one Ethernet MAC address to connect to the Internet,

and check for your computer’s MAC address. If this is the case:

–

Inform your service provider that you have bought a new network device, and ask them to

use the N300 Wireless router’s MAC address, or

–

Configure your router to spoof your computer’s MAC address. On the

Basic Settings

screen in the Router MAC Address section, select “Use this Computer’s MAC Address”

and click

Apply.

Then restart your network in the correct sequence (see

“Basic Setup

Checklist” on page 30

).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.

Log in to the N300 Wireless router.

2.

Select

Router Status

under

Maintenance

on the main menu.

3.

Click

Connection Status

. If all of the steps indicate “OK,” then your PPPoE connection is up

and working.

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking

Connect.

The

N300 Wireless router will continue to attempt to connect indefinitely.

Troubleshooting

36

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your N300 Wireless router can obtain an IP address but your computer is unable to load any web

pages from the Internet, check the following:

•

Your computer might not recognize any DNS server addresses

. A DNS server is a host on

the Internet that translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you

entered a DNS address during the N300 Wireless router’s configuration, restart your

computer. Alternatively, you can configure your computer manually with a DNS address, as

explained in the documentation for your computer

.

•

Your computer might not have the N300 Wireless router configured as its default

gateway

. Reboot the computer and verify that the N300 Wireless router address (192.168.1.1)

is listed by your computer as the default gateway address.

Using the Ping Utility to Troubleshoot

Most computers and routers have a diagnostic utility called

ping

that sends a request to a target

device. The device then replies. The ping utility makes it easy to troubleshoot a network.

Testing the Path from Your Computer to Your Router

You can ping the N300 Wireless router to verify that the LAN path from your computer to your

router is set up correctly.

To ping the wireless router from a Windows PC:

1.

From the Windows task bar, click

Start

and select

Run

.

2.

In the field provided, type

ping

followed by the address of the router, as in this example:

ping www.routerlogin.net

3.

Click

OK

. You should see a message like this one:

Pinging www.routerlogin.net with 32 bytes of data

Unless you connect manually, the N300 Wireless router will not authenticate

using PPPoE until data is transmitted to the network.