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NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Contents
x
v1.0, January 2010
Chapter 7
Troubleshooting
Quick Tips
.......................................................................................................................
7-1
Troubleshooting Basic Functions
...................................................................................
7-2
Login Problems
...............................................................................................................
7-5
Checking the Internet Service Connection
.....................................................................
7-6
Obtaining an Internet IP Address
.............................................................................
7-6
Troubleshooting PPPoE
...........................................................................................
7-7
Troubleshooting Internet Browsing
..........................................................................
7-8
Troubleshooting Your Network Using the Ping Utility
.....................................................
7-8
Testing the LAN Path to Your Router
.......................................................................
7-9
Testing the Path from Your Computer to a Remote Device
...................................
7-10
Problems with Date and Time
......................................................................................
7-10
Problems with Wireless Adapter Connections
..............................................................
7-11
Restoring the Default Configuration and Password
......................................................
7-12
Appendix A
Technical Specifications
Default Configuration Settings
.......................................................................................
A-1
General Specifications
...................................................................................................
A-3
Appendix B
Related Documents
Index
Page 12 / 144
xi
v1.0, January 2010
About This Manual
The user manual provides information for configuring the features of the NETGEAR® Wireless-N
300 Router Model WNR2000v2 beyond initial configuration settings. Initial configuration
instructions can be found in the
NETGEAR Wireless Router Setup Manual
. You should have basic
to intermediate computer and Internet skills.
Conventions, Formats, and Scope
The conventions, formats, and scope of this manual are described in the following paragraphs:
•
Typographical conventions
.
This manual uses the following typographical conventions:
•
Formats
.
This manual uses the following formats to highlight special messages:
Italic
Emphasis, books, CDs
Bold
User input, GUI screen text
Fixed
Command prompt, CLI text, code
Italic
URL links
Note:
This format is used to highlight information of importance or special interest.
Tip:
This format is used to highlight a procedure that will save time or resources.
Warning:
Ignoring this type of note might result in a malfunction or damage to the
equipment, a breach of security, or a loss of data.
Page 13 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
xii
v1.0, January 2010
•
Scope
.
This manual is written for the WNR2000v2 router according to these specifications:
For more information about network, Internet, firewall, and VPN technologies, click the links to
the NETGEAR website in
Appendix B, “Related Documents
.”
To print this manual, your computer must have the free Adobe Acrobat reader installed in order to
view and print PDF files. The Acrobat reader is available on the Adobe Web site at
.
Revision History
NETGEAR, Inc. is constantly searching for ways to improve its products and documentation. The
following table indicates any changes that might have been made since the WNR2000v2 router
was introduced.
Danger:
This is a safety warning. Failure to take heed of this notice might result in
personal injury or death.
Product Version
Wireless-N 300 Router Model WNR2000v2
Manual Publication Date
January 2010
Note:
Product updates are available on the NETGEAR, Inc. website at
.
Tip:
If your printer supports printing two pages on a single sheet of paper, you can
save paper and printer ink by selecting this feature.
Table 2-1.
Publication Revision History
Part Number
Version
Number
Date
Description
202-10485-01
1.0
January 2010
First publication.
Page 14 / 144
1-1
v1.0, January 2010
Chapter 1
Configuring Basic Connectivity
This chapter describes the settings for your Internet connection and your wireless local area
network (LAN) connection. When you perform the initial configuration of your wireless router
using the
Resource CD
as described in the
NETGEAR Wireless Router Setup Manual,
these
settings are specified automatically for you. This chapter provides further details about these
connectivity settings, as well as instructions on how to log in to the router for further
configuration.
This chapter includes the following sections:
•
“Using the Setup Manual” on page 1-1
•
“Logging In To Your Wireless Router” on page 1-2
•
“Selecting a Language for Your Screen Display” on page 1-5
•
“Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-6
•
“Viewing and Configuring Basic ISP Settings” on page 1-7
•
“Setting Up and Testing Basic Wireless Connectivity” on page 1-11
Using the Setup Manual
For first-time installation of your wireless router, refer to the
NETGEAR Wireless Router Setup
Manual
. The
Setup Manual
explains how to launch the NETGEAR Smart Wizard on the
Resource
CD
to step you through the procedure to connect your router, modem, and computers. The Smart
Wizard will assist you in configuring your wireless settings and enabling wireless security for your
network. After initial configuration using the
Setup Manual
, you can use the information in this
User Manual
to configure additional features of your wireless router.
For installation instructions in a language other than English, refer to the language options on the
Resource CD
.
Note:
NETGEAR recommends using the Smart Wizard™ on the
Resource CD
for initial
configuration, as described in the
NETGEAR Wireless Router Setup Manual
.
Page 15 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Configuring Basic Connectivity
1-2
v1.0, January 2010
Logging In To Your Wireless Router
When the wireless router is connected to your network, you can access and configure the router
using your browser.
To access the router:
1.
Connect to the wireless router by typing
in the address field of
your browser, and then press
Enter
. A login window displays.
2.
Enter
admin
for the router user name and your password (or the default,
password
). For
information about how to change the password, see
“Changing the Administrator Password”
on page 2-21
.
Figure 1-1
Tip:
You can connect to the wireless router by typing either of these URLs in the
address field of your browser, and then pressing Enter:
•
•
If these URLs do not work, you must type the IP address of the router, for
example,
.
Note:
The router user name and password are not the same as any other user name or
password you might use to log in to your Internet connection.

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