NETGEAR Wireless-N 300 Router WNR2000v2 User Manual

Contents

x

v1.0, January 2010

Chapter 7

Troubleshooting

Quick Tips

.......................................................................................................................

7-1

Troubleshooting Basic Functions

...................................................................................

7-2

Login Problems

...............................................................................................................

7-5

Checking the Internet Service Connection

.....................................................................

7-6

Obtaining an Internet IP Address

.............................................................................

7-6

Troubleshooting PPPoE

...........................................................................................

7-7

Troubleshooting Internet Browsing

..........................................................................

7-8

Troubleshooting Your Network Using the Ping Utility

.....................................................

7-8

Testing the LAN Path to Your Router

.......................................................................

7-9

Testing the Path from Your Computer to a Remote Device

...................................

7-10

Problems with Date and Time

......................................................................................

7-10

Problems with Wireless Adapter Connections

..............................................................

7-11

Restoring the Default Configuration and Password

......................................................

7-12

Appendix A

Technical Specifications

Default Configuration Settings

.......................................................................................

A-1

General Specifications

...................................................................................................

A-3

Appendix B

Related Documents

Index

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v1.0, January 2010

About This Manual

The user manual provides information for configuring the features of the NETGEAR® Wireless-N

300 Router Model WNR2000v2 beyond initial configuration settings. Initial configuration

instructions can be found in the

NETGEAR Wireless Router Setup Manual

. You should have basic

to intermediate computer and Internet skills.

Conventions, Formats, and Scope

The conventions, formats, and scope of this manual are described in the following paragraphs:

•

Typographical conventions

.

This manual uses the following typographical conventions:

•

Formats

.

This manual uses the following formats to highlight special messages:

Italic

Emphasis, books, CDs

Bold

User input, GUI screen text

Fixed

Command prompt, CLI text, code

Italic

URL links

Note:

This format is used to highlight information of importance or special interest.

Tip:

This format is used to highlight a procedure that will save time or resources.

Warning:

Ignoring this type of note might result in a malfunction or damage to the

equipment, a breach of security, or a loss of data.

NETGEAR Wireless-N 300 Router WNR2000v2 User Manual

xii

v1.0, January 2010

•

Scope

.

This manual is written for the WNR2000v2 router according to these specifications:

For more information about network, Internet, firewall, and VPN technologies, click the links to

the NETGEAR website in

Appendix B, “Related Documents

.”

To print this manual, your computer must have the free Adobe Acrobat reader installed in order to

view and print PDF files. The Acrobat reader is available on the Adobe Web site at

.

Revision History

NETGEAR, Inc. is constantly searching for ways to improve its products and documentation. The

following table indicates any changes that might have been made since the WNR2000v2 router

was introduced.

Danger:

This is a safety warning. Failure to take heed of this notice might result in

personal injury or death.

Product Version

Wireless-N 300 Router Model WNR2000v2

Manual Publication Date

January 2010

Note:

Product updates are available on the NETGEAR, Inc. website at

.

Tip:

If your printer supports printing two pages on a single sheet of paper, you can

save paper and printer ink by selecting this feature.

Table 2-1.

Publication Revision History

Part Number

Version

Number

Date

Description

202-10485-01

1.0

January 2010

First publication.

1-1

v1.0, January 2010

Chapter 1

Configuring Basic Connectivity

This chapter describes the settings for your Internet connection and your wireless local area

network (LAN) connection. When you perform the initial configuration of your wireless router

using the

Resource CD

as described in the

NETGEAR Wireless Router Setup Manual,

these

settings are specified automatically for you. This chapter provides further details about these

connectivity settings, as well as instructions on how to log in to the router for further

configuration.

This chapter includes the following sections:

•

“Using the Setup Manual” on page 1-1

•

“Logging In To Your Wireless Router” on page 1-2

•

“Selecting a Language for Your Screen Display” on page 1-5

•

“Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-6

•

“Viewing and Configuring Basic ISP Settings” on page 1-7

•

“Setting Up and Testing Basic Wireless Connectivity” on page 1-11

Using the Setup Manual

For first-time installation of your wireless router, refer to the

NETGEAR Wireless Router Setup

Manual

. The

Setup Manual

explains how to launch the NETGEAR Smart Wizard on the

Resource

CD

to step you through the procedure to connect your router, modem, and computers. The Smart

Wizard will assist you in configuring your wireless settings and enabling wireless security for your

network. After initial configuration using the

Setup Manual

, you can use the information in this

User Manual

to configure additional features of your wireless router.

For installation instructions in a language other than English, refer to the language options on the

Resource CD

.

Note:

NETGEAR recommends using the Smart Wizard™ on the

Resource CD

for initial

configuration, as described in the

NETGEAR Wireless Router Setup Manual

.

NETGEAR Wireless-N 300 Router WNR2000v2 User Manual

Configuring Basic Connectivity

1-2

v1.0, January 2010

Logging In To Your Wireless Router

When the wireless router is connected to your network, you can access and configure the router

using your browser.

To access the router:

1.

Connect to the wireless router by typing

in the address field of

your browser, and then press

Enter

. A login window displays.

2.

Enter

admin

for the router user name and your password (or the default,

password

). For

information about how to change the password, see

“Changing the Administrator Password”

on page 2-21

.

Figure 1-1

Tip:

You can connect to the wireless router by typing either of these URLs in the

address field of your browser, and then pressing Enter:

•

•

If these URLs do not work, you must type the IP address of the router, for

example,

.

Note:

The router user name and password are not the same as any other user name or

password you might use to log in to your Internet connection.