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Page 126 / 144 Scroll up to view Page 121 - 125
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Troubleshooting
7-4
v1.0, January 2010
The Power light stays amber.
When the router is turned on, the Power light turns amber for about 20 seconds and then turns
green. If the light does not turn green, the router has a problem.
If the Power light is still amber 1 minute after turning on power to the router:
1.
Turn the power off and back on to see if the router recovers.
2.
Clear the router’s configuration to factory defaults. This will set the router’s IP address to
www.routerlogin.net. This procedure is explained in
“Restoring the Default Configuration and
Password” on page 7-12
.
If the error persists, you might have a hardware problem and should contact Technical Support.
The Internet light stays amber.
When the router is turned on, the Internet light turns amber for about 20 seconds and then turns
green. If the light does not turn green, the router has a problem.
If the Internet light is still amber 1 minute after turning on power to the router:
1.
The Internet is not accessible. Confirm that you have the correct internet setting.
2.
Clear the router’s configuration to factory defaults. This will set the router’s IP address to
www.routerlogin.net. This procedure is explained in
“Restoring the Default Configuration and
Password” on page 7-12
.
3.
Turn the power off and back on to see if the router recovers.
The Internet or LAN port lights are not on.
If either the LAN or Internet lights do not light when the Ethernet connection is made, check the
following:
1.
Make sure that the Ethernet cable connections are secure at the router and at the computer.
2.
Make sure that power is turned on to the connected computer.
3.
Be sure you are using Ethernet cables like the cable that was supplied with the wireless router.
See the
NETGEAR Wireless Router Setup Manual
for instructions.
The Push 'N' Connect (WPS) push-button blinks amber.
If after using the WPS function the push-button blinks amber, check the following:
1.
Make sure that you are using the push-button and not the router’s built-in registrar.
Page 127 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Troubleshooting
7-5
v1.0, January 2010
2.
Check that PIN verification has succeeded for the WPS-enabled device you are connecting to
the router.
3.
Make sure you have not pushed the push-button after disabling the WPS function (you logged
into the router and disabled this previously).
4.
Check that the router is not in the temporary AP setup locked state (if you are using the
wireless repeater function).
For more information on WPS, see
“Using Push 'N' Connect (Wi-Fi Protected Setup)” on
page 2-13
.
Login Problems
If you are unable to log in to the wireless router, check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the
NETGEAR Wireless Router Setup Manual
.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that the Caps Lock is off when entering this
information.
•
Make sure your computer’s IP address is on the same subnet as the router. If your are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see
“Preparing
Your Network” in Appendix B
for help with configuring your computer.
•
If your router’s IP address has been changed and you don’t know the current IP address, reset
the router’s configuration to the factory defaults. This procedure will reset the router’s IP
address to 192.168.1.1 (see
“Default Configuration Settings” in Appendix A
).
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and
reopening it again.
Note:
If your computer cannot reach a DHCP server, some operating systems will
assign an IP address in the range 169.254.x.x. If your IP address is in this
range, verify that you have a good connection from the computer to the router,
then restart (reboot) your computer.
Page 128 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Troubleshooting
7-6
v1.0, January 2010
•
If you are attempting to set up your NETGEAR router as an additional router behind an
existing router in your network, consider replacing the existing router instead. NETGEAR
does not support such a configuration.
•
If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway
in your network, the router cannot perform many gateway services, for example, converting
ADSL or Cable data into Ethernet networking information. NETGEAR does not support such
a configuration.
Checking the Internet Service Connection
If you can access your router, but your router is unable to access the Internet, review the topics in
this section:
•
“Obtaining an Internet IP Address”
•
“Troubleshooting PPPoE”
•
“Troubleshooting Internet Browsing”
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check the
wireless router to see if it is able to get an Internet IP address from your service provider. Unless
you have a static IP address, your wireless router automatically requests an IP address from your
service provider.
To check your wireless router’s Internet IP address:
1.
Log in to the wireless router.
2.
Select
Router Status
, under Maintenance in the main menu, to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
Page 129 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Troubleshooting
7-7
v1.0, January 2010
•
You might need to force your cable or DSL modem to recognize your new router by restarting
your network, in the sequence described in the
NETGEAR Wireless Router Setup Manual.
•
Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login (see
“Troubleshooting PPPoE” on page 7-7
).
•
You might have incorrectly set the service name, user name or password. Review your
router’s
Basic Settings
screen.
•
Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the wireless router on the
Basic Settings
screen.
•
Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
–
Inform your service provider that you have bought a new network device, and ask them to
use the wireless router’s MAC address, or
–
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click
Apply.
Then restart your network in the correct sequence (see the
NETGEAR
Wireless Router Setup Manual
for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the wireless router.
2.
Select
Router Status
under
Maintenance
on the main menu.
3.
Click
Connection Status
. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking
Connect.
The
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Note:
Unless you connect manually, the wireless router will not authenticate using
PPPoE until data is transmitted to the network.
Page 130 / 144
NETGEAR Wireless-N 300 Router WNR2000v2 User Manual
Troubleshooting
7-8
v1.0, January 2010
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses
. A DNS server is a host on
the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you
entered a DNS address during the wireless router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in
the documentation for your computer
.
•
Your computer might not have the wireless router configured as its default gateway
.
Reboot the computer and verify that the wireless router address (www.routerlogin.net) is listed
by your computer as the default gateway address.
•
You might be running login software that is no longer needed
. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options
, click the Connections tab, and select
Never dial a connection
.
If the wireless router does not save changes you have made in the browser interface, check the
following:
•
When entering configuration settings, be sure to click
Apply
before moving to another screen
or tab, or your changes could be lost.
•
Click
Refresh
or
Reload
in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Troubleshooting Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the
designated device. The device then responds with an echo reply. Troubleshooting a network is
made very easy by using the ping utility in your computer or workstation. This section includes:
•
“Testing the LAN Path to Your Router”
•
“Testing the Path from Your Computer to a Remote Device”

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