19216811.liveWNHDE111 5GHz Wireless-N HD Access Point/Bridge User Manual
Troubleshooting
8-3
v1.1, May 2008
•
Make sure that the power cord is properly connected and that the power adapter is properly
connected to a functioning power outlet.
•
Check that you are using the power adapter that NETGEAR supplied for this product.
If the error persists, you have a hardware problem and should contact Technical Support at
www.netgear.com/support
.
The Wireless or Ethernet port lights are not on.
If either the Ethernet port lights or the wireless light does not come on when the Ethernet
connection is made, check the following:
•
Make sure that the Ethernet cable connections are secure at the computer and at the unit.
•
Make sure that power is turned on to the connected router or computer.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration Interface from a computer on your local
network, check the following:
•
If you are connecting from a wireless computer, try connecting from a wired computer.
•
Make sure that your computer’s IP address is on the same subnet as the router. For
instructions, click the link to the online document
“Preparing Your Network” in Appendix B
to
configure your computer.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try closing the browser and opening it again, or try a different browser.
•
Make sure that you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering this
information.
Note:
If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS
generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is
in this range, check the connection from the computer to the router, and reboot
your computer.