Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624

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Advanced Configuration

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UPnP Portmap Table

: The UPnP Portmap Table displays the IP address of each UPnP device

that is currently accessing the router and which ports (Internal and External) that device has

opened. The UPnP Portmap Table also displays what type of port is opened and if that port is still

active for each IP address.

Troubleshooting

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Chapter 8

Troubleshooting

This chapter gives information about troubleshooting your Double 108 Mbps Wireless Firewall

Router WGU624. After each problem description, instructions are provided to help you diagnose

and solve the problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power LED is on.

2.

After approximately 10 seconds, verify that:

a.

The Local port LEDs are lit for any local ports that are connected.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10

Mbps, the LED will be amber.

b.

The Wireless A port LED is lit.

c.

The Wireless G port LED is lit.

d.

The Internet port LED is lit.

If any of these conditions does not occur, refer to the appropriate following section.

Note:

Product updates are available on the NETGEAR, Inc. Web site at

.

Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624

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Troubleshooting

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Power LED Not On

If the Power and other LEDs are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power supply

adapter is properly connected to a functioning power outlet.

•

Check that you are using the 12 V DC 800mA power adapter supplied by NETGEAR for this

product.

If the error persists, you have a hardware problem and should contact technical support.

LEDs Never Turn Off

When the router is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the

LEDs stay on, there is a fault within the router.

If all LEDs are still on one minute after power up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults. This sets the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 8-7

.

If the error persists, you might have a hardware problem and should contact technical support.

Local or Internet Port LEDs Not On

If either the LAN LEDs or WAN LED do not light when the Ethernet connection is made, check

the following:

•

Make sure that the Ethernet cable connections are secure at the router and at the hub or

workstation.

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable:

When connecting the router’s WAN port to a cable or DSL modem, use the cable that was

supplied with the cable or DSL modem. This cable could be a standard straight-through

Ethernet cable or an Ethernet crossover cable.

Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624

Troubleshooting

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Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a PC on your local

network, check the following:

•

Check the Ethernet connection between the PC and the router as described in the previous

section.

•

Make sure your PC’s IP address is on the same subnet as the router. If you are using the

recommended addressing scheme, your PC’s address should be in the range of 192.168.1.2 to

192.168.1.254. Refer to

“Verifying TCP/IP Properties” on page C-6

or

“Verifying TCP/IP

Properties for Macintosh Computers” on page C-17

to find your PC’s IP address. Follow the

instructions in

Appendix C

to configure your PC.

Note:

If your PC’s IP address is shown as 169.254.x.x, recent versions of Windows and

MacOS will generate and assign an IP address if the computer cannot reach a DHCP server.

These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this

range, check the connection from the PC to the router and reboot your PC.

•

If your router’s IP address has been changed and you do not know the current IP address, clear

the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 8-7

.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that CAPS LOCK is off when entering this

information.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

•

When entering configuration settings, be sure to click the Apply button before moving to

another menu or tab, or your changes will be lost.

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but

the Web browser may be caching the old configuration.

Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624

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Troubleshooting

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Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able

to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your

router must request an IP address from the ISP. You can determine whether the request was

successful using the Web Configuration Manager.

To check the WAN IP address:

1.

Launch your browser and select an external site such as

.

2.

Access the main menu of the router’s configuration at

.

3.

Under the Maintenance heading, select Router Status.

4.

Check that an IP address is shown for the WAN Port.

If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, you may need to force your cable or

DSL modem to recognize your new router by performing the following procedure:

1.

Turn off power to the cable or DSL modem.

2.

Turn off power to your router.

3.

Wait five minutes and reapply power to the cable or DSL modem.

4.

When the modem’s LEDs indicate that it has reacquired synchronization with the ISP, reapply

power to your router.

If your router is still unable to obtain an IP address from the ISP, the problem may be one of the

following:

•

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, you may have incorrectly set the login name and password.

•

Your ISP may check for your PC's host name.

Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings

menu.

•

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your PC’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router’s

MAC address.