54 Mbps Wireless Router WGR614v7 Reference Manual

Advanced Configuration of the Router

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April 2006

Note:

If you use applications such as multi-player gaming, peer-to-peer connections, real time

communications such as instant messaging, or remote assistance (a feature in Windows XP), you

should enable UPnP.

Advertisement Period

: The Advertisement Period is how often the router will broadcast its UPnP

information. This value can range from 1 to 1440 minutes. The default period is 30 minutes.

Shorter durations will ensure that control points have current device status at the expense of

additional network traffic. Longer durations may compromise the freshness of the device status but

can significantly reduce network traffic.

Advertisement Time To Live

: The time to live for the advertisement is measured in hops (steps)

for each UPnP packet sent. The time to live hop count is the number of steps a broadcast packet is

allowed to propagate for each UPnP advertisement before it disappears. The number of hops can

range from 1 to 255. The default value for the advertisement time to live is 4 hops, which should

be fine for most home networks. If you notice that some devices are not being updated or reached

correctly, then it may be necessary to increase this value a little.

UPnP Portmap Table

: The UPnP Portmap Table displays the IP address of each UPnP device that

is currently accessing the router and which ports (Internal and External) that device has opened.

The UPnP Portmap Table also displays what type of port is opened and if that port is still active for

each IP address.

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Advanced Configuration of the Router

April 2006

Troubleshooting

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April 2006

Chapter 7

Troubleshooting

This chapter gives information about troubleshooting your 54 Mbps Wireless Router WGR614v7.

After each problem description, instructions are provided to help you diagnose and solve the

problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power light

is on.

2.

After approximately 10 seconds, verify that:

a.

The power light is solid green.

b.

The LAN port lights are lit for any local ports that are connected.

c.

The Internet port light is lit.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the

light will be amber.

If any of these conditions does not occur, refer to the appropriate following section.

Power Light Not On

If the Power and other lights are off when your router is turned on:

•

Make sure that the power cord is properly connected to your router and that the power supply

adapter is properly connected to a functioning power outlet.

•

Check that you are using the 12 V DC 1A power adapter supplied by NETGEAR for this

product.

If the error persists, you have a hardware problem and should contact technical support.

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Troubleshooting

April 2006

Lights Never Turn Off

When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the

lights stay on, there is a fault within the router.

If all lights are still on one minute after power up:

•

Cycle the power to see if the router recovers.

•

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 7-7

.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or WAN Port Lights Not On

If either the LAN lights or Internet light do not light when the Ethernet connection is made, check

the following:

•

Make sure that the Ethernet cable connections are secure at the router and at the hub or

workstation.

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable:

—

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem. This cable could be a standard

straight-through Ethernet cable or an Ethernet crossover cable.

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Troubleshooting

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April 2006

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local

network, check the following:

•

Check the Ethernet connection between the computer and the router as described in the

previous section.

•

Make sure your computer’s IP address is on the same subnet as the router. If you are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.1.2 to 192.168.1.254. Refer to

“Verifying TCP/IP Properties” on page C-8

or

“Verifying TCP/IP Properties for Macintosh Computers” on page C-19

to find your

computer’s IP address. Follow the instructions in

Appendix C

to configure your computer.

Note:

If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows

and MacOS will generate and assign an IP address if the computer cannot reach a DHCP

server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router and reboot your computer.

•

If your router’s IP address has been changed and you don’t know the current IP address, clear

the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Configuration and

Password” on page 7-7

.

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that CAPS LOCK is off when entering this

information.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

•

When entering configuration settings, be sure to click the APPLY button before moving to

another menu or tab, or your changes are lost.

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but

the Web browser may be caching the old configuration.