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Page 96 / 172 Scroll up to view Page 91 - 95
Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-6
Troubleshooting
July 2004 202-10036-01
3.
Click on OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
—
Make sure the LAN port LED is on. If the LED is off, follow the instructions in
“LAN
or WAN Port Lights Not On
” on
page 8-2
.
—
Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
•
Wrong network configuration
—
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer or workstation.
—
Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device. From the Windows run menu, type:
PING -n 10
<
IP address
>
where <
IP address
> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
—
Check that your computer has the IP address of your router listed as the default gateway. If
the IP configuration of your computer is assigned by DHCP, this information will not be
visible in your computer’s Network Control Panel. Verify that the IP address of the router
is listed as the default gateway as described in
“Install or Verify Windows Networking
Components” on page C-9
.
Page 97 / 172
Reference Manual for the 54 Mbps Wireless Router WGR614 v5
Troubleshooting
8-7
July 2004 202-10036-01
—
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
—
Check that your cable or DSL modem is connected and functioning.
—
If your ISP assigned a host name to your computer, enter that host name as the Account
Name in the Basic Settings menu.
—
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
router to “clone” or “spoof” the MAC address from the authorized computer. Refer to
“How to Bypass the Configuration Assistant” on page 3-12
.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to
password
and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
•
Use the Erase function of the router (see
“Erasing the Configuration” on page 6-7
).
•
Use the Default Reset button on the rear panel of the router. Use this method for cases when
the administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the router.
1.
Press and hold the Default Reset button until the power light blinks on (about 10 seconds).
2.
Release the Default Reset button and wait for the router to reboot.
If the wireless router fails to restart or the power light continues to blink or turns solid amber,
the unit may be defective. If the error persists, you might have a hardware problem and should
contact technical support.
Page 98 / 172
Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-8
Troubleshooting
July 2004 202-10036-01
Problems with Date and Time
The E-Mail menu in the Content Filtering section displays the current date and time of day. The
WGR614 v5 router uses the Network Time Protocol (NTP) to obtain the current time from one of
several Network Time Servers on the Internet. Each entry in the log is stamped with the date and
time of day. Problems with the date and time function can include:
•
Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network
Time Server. Check that your Internet access settings are configured correctly. If you have just
completed configuring the router, wait at least five minutes and check the date and time again.
•
Time is off by one hour. Cause: The router does not automatically sense Daylight Savings
Time. In the E-Mail menu, check or uncheck the box marked “Adjust for Daylight Savings
Time”.
Page 99 / 172
Technical Specifications
A-1
June 2004 202-10036-01
Appendix A
Technical Specifications
This appendix provides technical specifications for the 54 Mbps Wireless Router WGR614 v5.
Network Protocol and Standards Compatibility
Data and Routing Protocols:
TCP/IP, RIP-1, RIP-2, DHCP
PPP over Ethernet (PPPoE)
Power Adapter
North America:
120V, 60 Hz, input
United Kingdom, Australia:
240V, 50 Hz, input
Europe:
230V, 50 Hz, input
Japan:
100V, 50/60 Hz, input
All regions (output):
12 V DC @ 1A output, 22W maximum
Physical Specifications
Dimensions:
28 x 175 x 119 mm
(1.1 x 6.89 x 4.68 in.)
Weight:
0.3 kg
(0.66 lb)
Environmental Specifications
Operating temperature:
0
°
to 40
°
C
(32º to 104º F)
Operating humidity:
90% maximum relative humidity, noncondensing
Electromagnetic Emissions
Meets requirements of:
FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B
C-Tick N10947
Interface Specifications
LAN:
10BASE-T or 100BASE-Tx, RJ-45
WAN:
10BASE-T or 100BASE-Tx, RJ-45
Page 100 / 172
Reference Manual for the 54 Mbps Wireless Router WGR614 v5
A-2
Technical Specifications
June 2004 202-10036-01
Wireless
Radio Data Rates
1, 2, 5.5, 6, 9, 12, 18, 24, 36, 48, and 54 Mbps
Auto Rate Sensing
Frequency
2.4-2.5Ghz
Data Encoding:
802.11b: Direct Sequence Spread Spectrum (DSSS)
802.11g: Orthogonal Frequency Division Multiplexing (OFDM)
Maximum Computers Per Wireless
Network:
Limited by the amount of wireless network traffic generated by each
node. Typically 30-70 nodes.
Operating Frequency Ranges:
2.412~2.462 GHz (US) 2.457~2.462 GHz (Spain)
2.412~2.484 GHz (Japan)2.457~2.472 GHz (France)
2.412~2.472 GHz (Europe ETSI)
802.11 Security:
40-bits (also called 64-bits) and 128-bits WEP and WPA

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