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Page 46 / 88 Scroll up to view Page 41 - 45
User Manual for the NETGEAR WGE111 Wireless Game Adapter
5-2
Troubleshooting
Basic Tips
If you have problems connecting to your wireless network, try the tips below.
Symptom
Cause
Solution
The WGE111
Wireless Game
Adapter has no
power.
Power is not
connected to the
wireless game
adapter.
•
Make sure the power cord is connected to the
wireless game adapter.
•
Make sure the power adapter is connected to a
functioning power outlet. If it is in a power
strip, make sure the power strip is turned on. If
it is plugged directly into the wall, verify that it
is not a switched outlet.
•
Make sure you are using the correct
NETGEAR power adapter supplied with your
wireless game adapter.
No lights are lit on
the wireless game
adapter
The WGE111 is
starting up.
It takes a few seconds for the status light to be
lit. Wait a minute and check the status light on
the wireless game adapter.
The Internet light is
solid but I cannot
connect to the
Internet.
There is a network
configuration
problem.
Make sure the wireless network security settings
and the WGE111 security settings match.
Make sure the PC, wireless game adapter, and
router IP settings are correct.
The Internet LED
blinks and cannot
connect to an access
point.
The WGE111 is
attempting to
connect to an
access point, but
cannot connect.
The access point may not be powered on. Or, the
access point and the WGE111 are not configured
with the same wireless parameters. Check the
SSID and WEP settings.
Make sure the WGE111 is within range of the
wireless network.
Page 47 / 88
User Manual for the NETGEAR WGE111 Wireless Game Adapter
Troubleshooting
5-3
My gaming console
or remote computer
cannot connect to
the Internet.
There is a problem
connecting to the
wireless router.
•
Make sure Internet light is on solidly. If not,
see the previous symptom/solution. Make sure
the gaming console or remote computer has a
correct IP address with the same IP subnet
address as the wireless router or access point.
•
Turn the wireless game adapter off and then
back on. Recheck the IP address for the
gaming console or remote computer.
•
Turn off all devices. Then, power on the
wireless router (or access point), wait, and then
power on the wireless game adapter. Check
that the wireless game adapter connects to the
wireless router or access point. If it connects,
power on the gaming console or remote
computer.
My computer cannot
communicate with
my wireless game
adapter.
The most likely
reason is a network
configuration
problem.
•
Check that the wireless-enabled computer is on
the same wireless network as the wireless
game adapter.
•
Make sure the Network Name (SSID), WEP
key (if WEP is enabled), and country/region
selection are the same for all devices
connected to the same wireless network.
•
If the computer is connected to the wireless
game adapter through a switch or hub, try
connecting it directly to the WGE111 Wireless
Game Adapter.
I can't get the
configuration utility
to show the wireless
game adapter.
-or-
I can't open the
configuration
software with my
browser.
This could be a
network
configuration
problem or a
hardware
connection
problem.
•
If the wireless LAN setting are correct, make
sure all the devices are on the same IP network.
•
Make sure the Ethernet cable connectors are
plugged into the computer and wireless game
adapter securely. You may need to change the
IP address of your computer temporarily to
change the wireless game adapter's IP address.
•
Reset to factory defaults.
Note:
Some older Ethernet adapters may not be
compatible with the Ethernet MAC address of the
wireless game adapter.
Page 48 / 88
User Manual for the NETGEAR WGE111 Wireless Game Adapter
5-4
Troubleshooting
I have a gaming
console, computer,
and the wireless
game adapter
connected through a
switch. The
computer connects
to the Internet but
the gaming console
can't.
If using a switch or
hub with an
Ethernet-enabled
gaming console, the
gaming console
must be powered on
before the other
Ethernet-enabled
devices.
With power on, disconnect everything from the
switch or hub. Re-connect the WGE111
Wireless Game Adapter, then connect the game
console(s).
Finally, connect the other device(s).
I can connect to an
access point, but I
cannot connect to
other computers on
the network or the
Internet.
This could be a
physical layer
problem or a
network
configuration
problem.
Check to make sure that the access point is
physically connected to the Ethernet network.
Make sure that the IP addresses and the
Windows networking parameters are all
configured correctly.
Restart the cable or DSL modem, router, access
point, and notebook PC.
I am using Ad-Hoc
mode and my two
WGE111 Wireless
Game Adapters
cannot connect.
This could be due
to conflicting IP
addresses.
Each WGE111 Wireless Game Adapter is
factory-shipped with the IP address
192.168.0.202. You should not use the same IP
address for more than one device on your
network.
Change the IP address of one of the adapters.
See
“Using the NETGEAR Smart Wizard
Configuration Assistant” on page 3-9
for
information on setting the IP address.
Page 49 / 88
User Manual for the NETGEAR WGE111 Wireless Game Adapter
Troubleshooting
5-5
Frequently Asked Questions
Use the information below to solve common problems you may encounter. Also, please refer to the
knowledge base on the NETGEAR Web site at
.
If you have trouble setting up your WGE111, check the tips below.
I am using a DHCP server, and the Wireless Game Adapter gets an IP address conflict.
If the wireless game adapter is left on when the DHCP server is turned off, the wireless game
adapter will retain its IP Address without informing the DHCP server. Reset the wireless game
adapter so it will obtain a new IP Address. This problem also arises if you assigned a static IP
Address within the range used by the DHCP server. If so, use another address NOT within the
range used by the DHCP server.
Be sure to observe the range and placement guidelines published in the Reference Manual.
I cannot configure the WGE111 from a browser
.
You did not specify the correct wireless game adapter IP address, or there could be a system
problem. Check the suggestions below and also see
“Troubleshooting the Web Configuration
Interface” on page 5-6
.
•
Remove and reconnect the power to the wireless game adapter.
•
Make sure your computer and the wireless game adapter are in the same subnet. Both IP
addresses should start with the same numbers. For example, 192.168.0.x. The subnet masks
must match. For example, both should be 255.255.255.0.
•
Enter the correct IP address in the address field of the browser. 192.168.0.202 is the WGE111
default IP address.
Note:
For the most up-to-date WGE111 installation details and troubleshooting
guidance visit
.
Page 50 / 88
User Manual for the NETGEAR WGE111 Wireless Game Adapter
5-6
Troubleshooting
Troubleshooting the TCP/IP Settings Using Ping
The Windows ping utility sends an echo request packet to the designated device. The device then
responds with an echo reply. You can ping the wireless game adapter from your computer to verify
that the LAN path to your wireless game adapter is set up correctly.
To ping the wireless game adapter from a PC running Windows 95 or later:
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the wireless game adapter, as in
this example:
3.
Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
—
Make sure the Status LED is on.
•
Wrong network configuration
—
Verify that the IP address for your wireless game adapter and your workstation are
correct and that the addresses are on the same subnet.
Troubleshooting the Web Configuration Interface
If you are unable to access the wireless game adapter’s Web Configuration interface from a
computer on your local network, check the following:
•
Check the Ethernet connection between the computer and the wireless game adapter as
described in the previous section.

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