User Manual for the NETGEAR WGE111 Wireless Game Adapter

5-2

Troubleshooting

Basic Tips

If you have problems connecting to your wireless network, try the tips below.

Symptom

Cause

Solution

The WGE111

Wireless Game

Adapter has no

power.

Power is not

connected to the

wireless game

adapter.

•

Make sure the power cord is connected to the

wireless game adapter.

•

Make sure the power adapter is connected to a

functioning power outlet. If it is in a power

strip, make sure the power strip is turned on. If

it is plugged directly into the wall, verify that it

is not a switched outlet.

•

Make sure you are using the correct

NETGEAR power adapter supplied with your

wireless game adapter.

No lights are lit on

the wireless game

adapter

The WGE111 is

starting up.

It takes a few seconds for the status light to be

lit. Wait a minute and check the status light on

the wireless game adapter.

The Internet light is

solid but I cannot

connect to the

Internet.

There is a network

configuration

problem.

Make sure the wireless network security settings

and the WGE111 security settings match.

Make sure the PC, wireless game adapter, and

router IP settings are correct.

The Internet LED

blinks and cannot

connect to an access

point.

The WGE111 is

attempting to

connect to an

access point, but

cannot connect.

The access point may not be powered on. Or, the

access point and the WGE111 are not configured

with the same wireless parameters. Check the

SSID and WEP settings.

Make sure the WGE111 is within range of the

wireless network.

User Manual for the NETGEAR WGE111 Wireless Game Adapter

Troubleshooting

5-3

My gaming console

or remote computer

cannot connect to

the Internet.

There is a problem

connecting to the

wireless router.

•

Make sure Internet light is on solidly. If not,

see the previous symptom/solution. Make sure

the gaming console or remote computer has a

correct IP address with the same IP subnet

address as the wireless router or access point.

•

Turn the wireless game adapter off and then

back on. Recheck the IP address for the

gaming console or remote computer.

•

Turn off all devices. Then, power on the

wireless router (or access point), wait, and then

power on the wireless game adapter. Check

that the wireless game adapter connects to the

wireless router or access point. If it connects,

power on the gaming console or remote

computer.

My computer cannot

communicate with

my wireless game

adapter.

The most likely

reason is a network

configuration

problem.

•

Check that the wireless-enabled computer is on

the same wireless network as the wireless

game adapter.

•

Make sure the Network Name (SSID), WEP

key (if WEP is enabled), and country/region

selection are the same for all devices

connected to the same wireless network.

•

If the computer is connected to the wireless

game adapter through a switch or hub, try

connecting it directly to the WGE111 Wireless

Game Adapter.

I can't get the

configuration utility

to show the wireless

game adapter.

-or-

I can't open the

configuration

software with my

browser.

This could be a

network

configuration

problem or a

hardware

connection

problem.

•

If the wireless LAN setting are correct, make

sure all the devices are on the same IP network.

•

Make sure the Ethernet cable connectors are

plugged into the computer and wireless game

adapter securely. You may need to change the

IP address of your computer temporarily to

change the wireless game adapter's IP address.

•

Reset to factory defaults.

Note:

Some older Ethernet adapters may not be

compatible with the Ethernet MAC address of the

wireless game adapter.

User Manual for the NETGEAR WGE111 Wireless Game Adapter

5-4

Troubleshooting

I have a gaming

console, computer,

and the wireless

game adapter

connected through a

switch. The

computer connects

to the Internet but

the gaming console

can't.

If using a switch or

hub with an

Ethernet-enabled

gaming console, the

gaming console

must be powered on

before the other

Ethernet-enabled

devices.

With power on, disconnect everything from the

switch or hub. Re-connect the WGE111

Wireless Game Adapter, then connect the game

console(s).

Finally, connect the other device(s).

I can connect to an

access point, but I

cannot connect to

other computers on

the network or the

Internet.

This could be a

physical layer

problem or a

network

configuration

problem.

Check to make sure that the access point is

physically connected to the Ethernet network.

Make sure that the IP addresses and the

Windows networking parameters are all

configured correctly.

Restart the cable or DSL modem, router, access

point, and notebook PC.

I am using Ad-Hoc

mode and my two

WGE111 Wireless

Game Adapters

cannot connect.

This could be due

to conflicting IP

addresses.

Each WGE111 Wireless Game Adapter is

factory-shipped with the IP address

192.168.0.202. You should not use the same IP

address for more than one device on your

network.

Change the IP address of one of the adapters.

See

“Using the NETGEAR Smart Wizard

Configuration Assistant” on page 3-9

for

information on setting the IP address.

User Manual for the NETGEAR WGE111 Wireless Game Adapter

Troubleshooting

5-5

Frequently Asked Questions

Use the information below to solve common problems you may encounter. Also, please refer to the

knowledge base on the NETGEAR Web site at

.

If you have trouble setting up your WGE111, check the tips below.

I am using a DHCP server, and the Wireless Game Adapter gets an IP address conflict.

If the wireless game adapter is left on when the DHCP server is turned off, the wireless game

adapter will retain its IP Address without informing the DHCP server. Reset the wireless game

adapter so it will obtain a new IP Address. This problem also arises if you assigned a static IP

Address within the range used by the DHCP server. If so, use another address NOT within the

range used by the DHCP server.

Be sure to observe the range and placement guidelines published in the Reference Manual.

I cannot configure the WGE111 from a browser

.

You did not specify the correct wireless game adapter IP address, or there could be a system

problem. Check the suggestions below and also see

“Troubleshooting the Web Configuration

Interface” on page 5-6

.

•

Remove and reconnect the power to the wireless game adapter.

•

Make sure your computer and the wireless game adapter are in the same subnet. Both IP

addresses should start with the same numbers. For example, 192.168.0.x. The subnet masks

must match. For example, both should be 255.255.255.0.

•

Enter the correct IP address in the address field of the browser. 192.168.0.202 is the WGE111

default IP address.

Note:

For the most up-to-date WGE111 installation details and troubleshooting

guidance visit

.

User Manual for the NETGEAR WGE111 Wireless Game Adapter

5-6

Troubleshooting

Troubleshooting the TCP/IP Settings Using Ping

The Windows ping utility sends an echo request packet to the designated device. The device then

responds with an echo reply. You can ping the wireless game adapter from your computer to verify

that the LAN path to your wireless game adapter is set up correctly.

To ping the wireless game adapter from a PC running Windows 95 or later:

1.

From the Windows toolbar, click the Start button and select Run.

2.

In the field provided, type Ping followed by the IP address of the wireless game adapter, as in

this example:

ping 192.168.0.202

3.

Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•

Wrong physical connections

—

Make sure the Status LED is on.

•

Wrong network configuration

—

Verify that the IP address for your wireless game adapter and your workstation are

correct and that the addresses are on the same subnet.

Troubleshooting the Web Configuration Interface

If you are unable to access the wireless game adapter’s Web Configuration interface from a

computer on your local network, check the following:

•

Check the Ethernet connection between the computer and the wireless game adapter as

described in the previous section.