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Page 76 / 82 Scroll up to view Page 71 - 75
Reference Manual for the NETGEAR ProSafe Dual Band Wireless Access Point WAG102
6-2
Troubleshooting
v1.0, September 2005
The Wireless LAN activity light does not light up.
The access point’s antennae are not working.
•
If the Wireless LAN activity light stays off, disconnect the adapter from its power source and
then plug it in again.
•
Make sure the antennas are tightly connected to the WAG102.
•
Contact NETGEAR technical support if the Wireless LAN activity light remains off.
The LAN light is not lit.
There is a hardware connection problem.Check these items:
•
Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router). A switch, hub, or router must be installed between the access
point and the Ethernet LAN or broadband modem.
•
Make sure the connected device is turned on.
•
Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the
network device has Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or
a normal patch cable.
I cannot access the Internet or the LAN with a wireless
capable computer.
There is a configuration problem. Check these items:
•
You may not have restarted the computer with the wireless adapter to have TCP/IP changes
take effect. Restart the computer.
•
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up properly
for that network. The usual setting for Windows Network Properties
is set to “Obtain an IP
address automatically.”
•
The access point’s default values may not work with your network. Check the access point
default configuration against the configuration of other devices in your network.
Page 77 / 82
Reference Manual for the NETGEAR ProSafe Dual Band Wireless Access Point WAG102
Troubleshooting
6-3
v1.0, September 2005
I cannot connect to the WAG102 to configure it.
Check these items:
•
The WAG102 is properly installed, LAN connections are OK, and it is powered on. Check that
the LAN port LED is green to verify that the Ethernet connection is OK.
•
The default configuration of the WAG102 is for a static IP address of 192.168.0.232 and a
Mask of 255.255.255.0 with DHCP disabled. Make sure your network configuration settings
are correct.
•
If you are using the NetBIOS name of the WAG102 to connect, ensure that your computer and
the WAG102 are on the same network segment or that there is a WINS server on your
network.
•
If your computer is set to “Obtain an IP Address automatically” (DHCP client), restart it.
•
If your computer uses a Fixed (Static) IP address, ensure that it is using an IP Address in the
range of the WAG102. The WAG102 default IP Address is 192.168.0.232 and the default
Subnet Mask is 255.255.255.0. If you are not sure about these settings, follow the instructions
for
“Installing the WAG102 Access Point” on page 3-5
.
When I enter a URL or IP address I get a timeout error.
A number of things could be causing this. Try the following troubleshooting steps.
•
Check whether other PCs work. If they do, ensure that your PCs TCP/IP settings are correct. If
using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway, DNS, and IP
Addresses.
•
If the PCs are configured correctly, but still not working, ensure that the WAG102 is connected
and turned on. Connect to it and check its settings. If you cannot connect to it, check the LAN
and power connections.
•
If the WAG102 is configured correctly, check your Internet connection (DSL/Cable modem
etc.) to make sure that it is working correctly.
•
Try again.
Page 78 / 82
Reference Manual for the NETGEAR ProSafe Dual Band Wireless Access Point WAG102
6-4
Troubleshooting
v1.0, September 2005
Using the Reset Button to Restore Factory Default Settings
The Reset button (see
Figure 2-2 on page 2-7
) has two functions:
•
Reboot.
When pressed and released quickly, the WAG102 will reboot (restart).
•
Reset to Factory Defaults.
This button can also be used to clear ALL data and restore ALL
settings to the factory default values.
To clear all data and restore the factory default values:
1.
Power off the WAG102 and power it back on.
2.
Use something with a small point, such as a pen, to press the Reset button in and hold it in for
at least 5 seconds.
3.
Release the Reset button.
The factory default configuration has now been restored, and the WAG102 is ready for use.
Page 79 / 82
Specifications
A-1
v1.0, September 2005
Appendix A
Specifications
This appendix provides technical specifications for the WAG102 ProSafe Dual Band Wireless
Access Point.
Specifications for the WAG102
Parameter
WAG102 ProSafe Dual Band Wireless Access Point
802.11a Data Rates
6, 9, 12, 18, 24, 36, 48, 54, and 108 Mbps (Auto-rate capable)
802.11a
Operating Frequencies
5.15 ~ 5.25
5.25 ~ 5.35
5.57 ~ 5.825
802.11a Encryption
40-bit (also called 64-bit), 128- and 152-bit WEP data encryption
802.11g Data Rates
1, 2, 5.5, 11, 12, 18, 24, 36, 38, 54, & 108 Mbps (Auto-rate capable)
802.11g
Operating Frequencies
2.412 ~ 2.462 GHz (US) 2.457 ~ 2.462 GHz (Spain)
2.412 ~ 2.484 GHz (Japan)2.457 ~ 2.472 GHz (France)
2.412 ~ 2.472 GHz (Europe ETSI)
802.11g Encryption
40-bit (also called 64-bit), 128- and 152-bits WEP data encryption
Network Management
Web-based configuration and status monitoring
Maximum Clients
Limited by the amount of wireless network traffic generated by each node;
typically 15 to 20 nodes.
Status LEDs
Power/Ethernet LAN/Wireless LAN/Test
Power Adapter
12V DC, 1 A
Electromagnetic
Compliance
FCC Part 15 Class B and Class E, CE, and C-TICK
Environmental
Specifications
Operating temperature: 0 to 50° C
Operating humidity: 5-95%, non-condensing
Page 80 / 82
Reference Manual for the NETGEAR ProSafe Dual Band Wireless Access Point WAG102
A-2
Specifications
v1.0, September 2005

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