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21
How can I reset the Super Hub
to their default settings?
You can restore your Super Hub
settings to their ‘default’ state (this
can be found on the
label on the rear
of your Super Hub) either via the Super
Hub Settings area (
see page 14
), or
using the ‘Rest’ pin-hole which can be
found on the bottom left edge of your
Super Hub.
Place a pin (or similar) into
the hole, pressing the concealed
button down until you see the lights on
the unit re-set themselves.
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22
TROUBLE
GETTING ONLINE?
TIPS THAT ARE ALWAYS WORTH TRYING
Checking a wireless connection
If you are trying to connect wirelessly
to your computer, make sure that your
cables are plugged in as follows:
• Super Hub – plugged in and switched
on at the wall.
• Co-axial cable – tighten as much as
you can by hand and then use the
spanner provided until it slips around
the connector. Do not over-tighten as
this could damage the equipment.
• Reboot everything! First switch your
computer and the Super Hub off.
Then switch on the
Super Hub and
the Virgin Media button on the front
of the unit should flash.
When the
button is a static blue colour, you can
switch your computer back on.
• Still having issues? Why not connect
using an Ethernet cable? This will help
show where the problem is should you
need to call us.
Checking a wired connection
• All the connections are the same as
going wireless, except you also need
to check that an Ethernet cable is
securely plugged in to both
computer and Super Hub.
Laptop
Cable
wall socket
Power
socket
Ethernet cable
(wired connection only)
Super Hub
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23
GETTING THE BEST
OF BROADBAND
HOW YOU CAN SPEED UP YOUR CONNECTION
Reboot
It’s that old trick of switch off, leave
for 60 seconds and turn back on again.
Switch the Super Hub back on first,
then your computer.
Download the free Digital
Home Support tool
This is a really useful tool that helps
keep your computer in good health.
It scans your computer every day
and automatically fixes common
performance problems. To learn
more go to
virginmedia.com/dhs
Make sure you check the
minimum computer specification
If your computer or operating system
does not meet our minimum specification
it will probably be slowing you down.
You can check the specification at
virginmedia.com/minspec
You’ll want your computer to be safe
and protected when you’re online. We
do too. That’s why all Virgin Broadband
customers get free Security software.
Here’s what Virgin Media Security covers:
Anti-virus
– award-winning virus
protection that’s safe and fast
Firewall
– blocks hackers from
accessing your computer and
your data
Ad Blocker
– shields against
annoying and offensive adverts
Privacy Manager
– helps ensure that
your private information stays private
Anti-spyware*
– one of the fastest
around, blocks the spyware that tries
to steal your personal information
Identity Theft Protection*
– protects
you from online fraud, warning if you
visit a known ‘phishing’ site
Parental Control*
– allows you to
control the type of content available
to your children on the internet
*Not available on size S or M
STAY SAFE
PROTECTING YOUR COMPUTER
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24
Find the answers fast, online
If you’re having problems but can still
get online, visit our online help area at
virginmedia.com/help.
You’ll find
information on everything from
setting up email addresses to wireless
internet access.
Your broadband service
is down?
To find out about any network
issues, call our status line for
free on
0800 052 4315
or visit
virginmedia.com/servicestatus
Need computer or gadget help?
No worries. Whether your computer or
wireless network is misbehaving
or your BlackBerry® is on the blink,
download our free Digital Home
Support tool from
virginmedia.com/dhs
or call
0800 014 7392
.
My Virgin Media
This is a dedicated area online where
you can manage and take control of
your account.
Simply go to
virginmedia.com/myvirginmedia
and
login using your username (your
Virgin Media email address) and
password which was created during
broadband set up.
In My Virgin Media you can get free
Computer Security, Backup & Storage
and Email. You can even manage bills
and payments from here.
*For details about how much it costs to
call our team, visit our website at
virginmedia.com/callcosts
NEED SOME HELP?
HOW TO GET HELP WHEN YOU NEED IT
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Now, put this booklet somewhere safe and have fun surfing the net.
But if you have any questions, just give us a call.
Customer Care
0845 454 1111*
or for free on
150
from a Virgin Phone.
*For details about how much it costs to call our team, visit our website at virginmedia.com/callcosts
IMPORTANT INFO
YOU NEED TO REMEMBER
Please write down your details in the boxes below.
Account Number
Internet Username
Internet Password
Virgin Media Mail Address
Wireless Network SSID
Wireless Network Passphrase
Super Hub Settings Login Username
Super Hub Settings Login Password
BSH1110
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