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Page 16 / 25 Scroll up to view Page 11 - 15
16
Your Super Hub allows you to easily
change some of the more commonly
used functions of your home network,
such as
SSID
(your wireless network
name), Passphrase (security password),
‘Auto detect’
or
‘Manually set’
(wireless channel) and
WEP/WPA/
WPA2
(security encryption type).
To access/change your Super
Hub settings you need to do
the following:
If you wish to change your Super Hub
settings you should access the Super
Hub Settings area.
Step 1
Open your internet browser and enter
into the address
bar and the following screen will
appear:
Step 2
You are prompted to enter your ‘
Super
Hub Username’
and
‘Super Hub
Password’
.
These can be found on the
label on the back of your Super Hub
under
‘Super Hub settings’
.
Wireless Network Settings
The Wireless Network Settings area
will allow you to change the following
settings:
Wireless on/off
This allows you to enable or disable
the wireless function of your Super
Hub.
Disabling this will prevent any
devices connecting wirelessly.
Security mode
This allows you to change the wireless
security encryption used by your Super
Hub. This defaults to WPA Auto, which
allows WPA and WPA2 (higher
CHANGING YOUR
SUPER HUB SETTINGS
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17
security) devices to connect. We
strongly advise against using WEP
wireless security, due to the ease in
which someone else can breach this
security encryption.
SSID
This allows you to change the
broadcast name of you wireless
network.
Passphrase
This allows you to change the security
password for your wireless network.
Broadcast SSID
This allows you to disable broadcasting
of your SSID to aid security. When
disabled your Network will not appear
when devices scan for available
networks. These devices will have to be
manually connected.
WPS
This allows you to view your WPS pin.
This is useful when connecting devices
that allow this connection method.
Wireless Band
This allows you to select 2.4Ghz or
5Ghz modes. Selecting the 5GHz mode
may improve performance for any
wireless devices/adapters which
operate in 5GHz mode (such as the
Super Hub Wireless USB Adapter)
However any older devices (2.4GHz
only) may not be able to connect to
your wireless network when operating
in this mode.
Wireless Channel Setting
This allows you to ‘Auto detect’ or
‘Manually set’ your Super Hub’s
wireless channel.
As wireless uses radio
frequencies, or channels, to transmit
from your Super Hub to your computer,
if the channel used is congested/noisy
(from neighbourhood wireless
networks using the same channel, for
example), this will affect your networks
performance.
Setting this to ‘Auto detect’ will ensure
your Super Hub scans for and uses the
cleanest wireless channel every time
you switch it on. However if you wish,
you can manually set a wireless
channel to use.
Guest Networks
This allows you to configure two
additional SSIDs (wireless network
names) and associated access
privileges for friends or family,
for example.
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18
Super Hub Settings
The Super Hub Settings area will allow
you to change the following settings:
Super Hub Access
Allows you to change the default
login password for your Super Hub
settings area.
If you forget this password, you’ll need
to re-set your Super Hub to default
settings (
see page 21
).
Remote Access
Allows you to enable remote access to
your Super Hub.
Our support teams may request you do
this to help us remotely access/support
you Super Hub, for example. We highly
recommend that you don’t enable this
option unless specifically requested by
a member of the Virgin Media support
team. Please remember to disable it
once support has been given.
Super Hub Version
Allows you to view the Software and
Hardware versions of the Super Hub.
This can help our support teams
diagnose problems you may be
experiencing.
Restore Factory Defaults
Allows you to restore your Super Hub
settings to their ‘default’ state (you
can find this on the label on the rear of
your Super Hub).
Device Connection Status
The Device Connection Status area will
provide information on your Super Hub
and any wired or wireless devices
connected to it.
Advanced Settings
The Advanced Settings area will
provide access to further settings for
your Super Hub.
Note that this area is
designed for advanced users only.
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19
FREQUENTLY
ASKED QUESTIONS
YOUR QUESTIONS ANSWERED
Will going wireless affect my
broadband speed?
Because of the way wireless
technology works, you might see a
slight reduction in your speed when
you go wireless. To maximise your
speed, use a wireless ‘N’ enabled
computer (if you are a computer user,
you can purchase a wireless ‘N’ Super
Hub USB adapter from
virginmedia.com/shop) or connect your
computer directly to your Super Hub
with an Ethernet cable.
Why is my wireless broadband
slower than I expected?
The performance of your Super Hub
can be affected by factors ranging
from the thickness of internal and
external walls, interference from
cordless phones, baby monitors and
even microwaves.
It can also be affected by your
neighbours’ wireless networks, the
position of the Super Hub in your
house or even the wireless security
encryption used.
For more information go to
virginmedia.com/wireless If your speed
is still affected, connect your computer
directly to your Super Hub with an
Ethernet cable.
What wireless encryption
should I be using? WEP, WPA
or WPA2?
Full wireless ‘N’ performance can only
be achieved on devices that
use the
latest WPA2 wireless security
encryption (such as our wireless ‘N’
Super Hub USB adapter). If your
existing wireless adapter is only
capable of using WEP or WPA wireless
security encryption, performance will
be impacted.
Your Super Hub comes with the latest
Wireless Security enabled ensuring
maximum performance with WPA2
devices, whilst providing compatibility
with older WPA only wireless devices.
Please note that if you want to
connect WEP only devices, you will
need to adjust the default wireless
security for your Super Hub.
For information on how to access these
settings, please refer to
page 16.
IMPORTANT:
We strongly advise
against WEP wireless security because
a third party can breach this security
encryption easily.
If you are using Windows XP you must
have installed Service Pack 2 (or above)
as it facilitates the use of WPA2
wireless security encryption.
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20
Having issues with your
wireless adapter?
Your wireless adapter must be 802.11n
(
wireless ‘N’
) compliant and must be
connected
to a USB 2.0 port, or
performance will be impacted.
How can I access/change my
Super Hub settings?
If you wish to change your Super Hub
settings (such as SSID, Passphrase,
wireless channel or security encryption
type), you should access the Super Hub
Settings area.
To do so, open your internet browser
and enter
into the
address bar. More information on your
Super Hub settings can be found on
page 16
.
What’s a ‘SSID’ and
‘Passphrase’?
The ‘SSID’ and ‘Passphrase’ are used
when connecting other computers or
devices to your Super Hub’s wireless
network.
The ‘SSID’ is basically the name of
your wireless network.
The default will
be something like
‘virginmedia1234567’, but you can
change this if you like.
The ‘Passphrase’ is a password used to
securely connect to your wireless
network. The default will be something
like ‘abcdefgh’, but you can change
this if you like.
The default ‘SSID’ and ‘Passphrase’
for your Super Hub is printed on the
label on the rear of the unit.
For more information on how to
change these, refer to
page 14
.
How can I switch off wireless?
You can switch off your Super Hub’s
wireless function either via the Super
Hub Settings area (
see page 16
), or
using the button on the front of your
Super Hub. Press the large button for
5-10 seconds, release and the wireless
light should switch off to indicate that
wireless is off.
To switch wireless back on, repeat this
process.
How can I switch off the
Super Hub?
You can switch off your Super Hub
using the wall socket or its power
button (this is located underneath in
the
bottom left corner).
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