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Page 6 / 123 Scroll up to view Page 1 - 5
6
Dual Band Wireless VDSL2 + Ethernet Gateway
Troubleshoot a PPPoE Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 117
Test the LAN Path to Your Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 118
Troubleshoot IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Appendix A
Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Page 7 / 123
7
1
1.
Hardware Setup
If you have did not already set up your gateway using the installation guide that comes in the
box, this chapter walks you through the hardware setup.
This chapter covers the following topics:
•
Unpack Your Gateway
•
Front Panel
•
Rear Panel
•
Position Your Gateway
•
Cable Your Gateway
Page 8 / 123
Hardware Setup
8
Dual Band Wireless VDSL2 + Ethernet Gateway
Unpack Your Gateway
Your package contains the following items.
Ethernet cable
Power adapter
Gateway
Phone cable
High-speed fiter
Figure 1. Package contents
Front Panel
Status LEDs and buttons are located on the front of the gateway.
Connect (WPS) LED
Internet
WiFi
iQ Connected
Figure 2. Gateway front view
Page 9 / 123
Hardware Setup
9
Dual Band Wireless VDSL2 + Ethernet Gateway
You can use the LEDs to verify status and connections. The following table lists and
describes each LED and button on the front panel of the gateway.
Table 1.
LED and button descriptions
LEDs and
Buttons
Description
Connect (WPS)
button
Pressing this button opens a two-minute window when you can use WPS on computers or
wireless devices to connect to the gateway’s WiFi network without typing the WiFi
password. The LED blinks during the two-minute window.
Internet
•
Solid blue
. The gateway is connected to the Internet.
•
Solid red
. PPP is in progress.
•
Blinking red.
DSL synch is in process.
WiFi
•
Solid blue
. The WiFi radio is on.
•
Off
. The wireless radio is turned off and you cannot connect to the gateway with WiFi.
iQ Connected
•
Solid blue
. STB is connected with WiFi or Ethernet.
•
Off
. STB is not connected.
Page 10 / 123
Hardware Setup
10
Dual Band Wireless VDSL2 + Ethernet Gateway
Rear Panel
The connections and button shown the following figure are located on the rear panel.
Power adapter input
Ethernet LAN ports
USB port
Power On/Off button
xDSL port
Ethernet WAN port
Reset button
Figure 3. Gateway rear view
Position Your Gateway
The gateway lets you access your network anywhere within the operating range of your
wireless network. However, the operating distance or range of your wireless connection can
vary significantly depending on the physical placement of your gateway. For example, the
thickness and number of walls the wireless signal passes through can limit the range.
Additionally, other wireless access points in and around your home might affect your
gateway’s signal. Wireless access points are gateways, repeaters, WiFi range extenders,
and any other device that emits a wireless signal for network access.
Position your gateway according to the following guidelines:
•
Place your gateway near the center of the area where your computers and other devices
operate and within line of sight to your wireless devices.
•
Make sure that the gateway is within reach of an AC power outlet and near Ethernet
cables for wired computers.
•
Place the gateway in an elevated location, minimizing the number walls and ceilings
between the gateway and your other devices.

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