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Dual Band Wireless VDSL2 + Ethernet Gateway

Troubleshoot a PPPoE Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 117

Test the LAN Path to Your Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 118

Troubleshoot IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Appendix A

Supplemental Information

Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

7

1

1.

Hardware Setup

If you have did not already set up your gateway using the installation guide that comes in the

box, this chapter walks you through the hardware setup.

This chapter covers the following topics:

•

Unpack Your Gateway

•

Front Panel

•

Rear Panel

•

Position Your Gateway

•

Cable Your Gateway

Hardware Setup

8

Dual Band Wireless VDSL2 + Ethernet Gateway

Unpack Your Gateway

Your package contains the following items.

Ethernet cable

Power adapter

Gateway

Phone cable

High-speed fiter

Figure 1. Package contents

Front Panel

Status LEDs and buttons are located on the front of the gateway.

Connect (WPS) LED

Internet

WiFi

iQ Connected

Figure 2. Gateway front view

Hardware Setup

9

Dual Band Wireless VDSL2 + Ethernet Gateway

You can use the LEDs to verify status and connections. The following table lists and

describes each LED and button on the front panel of the gateway.

Table 1.

LED and button descriptions

LEDs and

Buttons

Description

Connect (WPS)

button

Pressing this button opens a two-minute window when you can use WPS on computers or

wireless devices to connect to the gateway’s WiFi network without typing the WiFi

password. The LED blinks during the two-minute window.

Internet

•

Solid blue

. The gateway is connected to the Internet.

•

Solid red

. PPP is in progress.

•

Blinking red.

DSL synch is in process.

WiFi

•

Solid blue

. The WiFi radio is on.

•

Off

. The wireless radio is turned off and you cannot connect to the gateway with WiFi.

iQ Connected

•

Solid blue

. STB is connected with WiFi or Ethernet.

•

Off

. STB is not connected.

Hardware Setup

10

Dual Band Wireless VDSL2 + Ethernet Gateway

Rear Panel

The connections and button shown the following figure are located on the rear panel.

Power adapter input

Ethernet LAN ports

USB port

Power On/Off button

xDSL port

Ethernet WAN port

Reset button

Figure 3. Gateway rear view

Position Your Gateway

The gateway lets you access your network anywhere within the operating range of your

wireless network. However, the operating distance or range of your wireless connection can

vary significantly depending on the physical placement of your gateway. For example, the

thickness and number of walls the wireless signal passes through can limit the range.

Additionally, other wireless access points in and around your home might affect your

gateway’s signal. Wireless access points are gateways, repeaters, WiFi range extenders,

and any other device that emits a wireless signal for network access.

Position your gateway according to the following guidelines:

•

Place your gateway near the center of the area where your computers and other devices

operate and within line of sight to your wireless devices.

•

Make sure that the gateway is within reach of an AC power outlet and near Ethernet

cables for wired computers.

•

Place the gateway in an elevated location, minimizing the number walls and ceilings

between the gateway and your other devices.