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Page 146 / 160 Scroll up to view Page 141 - 145
To allow VPN clients to use your home Internet service:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter
.
A login window opens.
3.
Enter the router user name and password.
The user name is
admin
.The default password is
password
.The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select
ADVANCED > Advanced Setup > VPN Service
.
The VPN page displays.
5.
Select the
Enable VPN Service
radio button.
6.
Scroll down to the Clients will use this VPN connection to access section, and select the
All sites on the Internet
& Home Network
radio button.
When you access the Internet with the VPN connection, instead of using a local Internet service, you use the
Internet service from your home network.
7.
Click the
Apply
button.
Your settings are saved.
8.
Click the
For Windows
or
For Non Windows
button and download the configuration files for your VPN clients.
9.
Unzip the configuration files and copy them to the folder where the VPN client is installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Program files\OpenVPN\config\
by default.
Block VPN Client Internet Access in the Router
By default, the router is set up to allow VPN connections only to your home network, not to the Internet service for
your home network. If you changed this setting to allow Internet access, you can change it back.
To allow VPN clients to access only your home network:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter
.
A login window opens.
3.
Enter the router user name and password.
The user name is
admin
.The default password is
password
.The user name and password are case-sensitive.
Use VPN to Access Your Network
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Nighthawk X4S AC2600 Smart WiFi Router
Page 147 / 160
The BASIC Home page displays.
4.
Select
ADVANCED > Advanced Setup > VPN Service
.
The VNP page displays.
5.
Select the
Enable VPN Service
radio button.
6.
Scroll down to the Clients will use this VPN connection to access section, and select the
Home Network only
radio button.
This is the default setting.The VPN connection is only to your home network, not to the Internet service for your
home network.
7.
Click the
Apply
button.
Your settings are saved.
8.
Click
For Windows
or
For Non Windows
button and download the configuration files for your VPN clients.
9.
Unzip the configuration files and copy them to the folder where the VPN client is installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Program files\OpenVPN\config\
by default.
Use a VPN Tunnel to Access Your Internet Service at Home
To access your Internet service:
1.
Set up the router to allow VPN access to your Internet service.
See
Set Up VPN Client Internet Access in the Router
on page 145.
2.
On your computer, launch the OpenVPN application.
The
OpenVPN
icon displays in the Windows taskbar.
3.
Right-click the icon and select
Connect
.
4.
When the VPN connection is established, launch your Internet browser.
Use VPN to Access Your Network
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Nighthawk X4S AC2600 Smart WiFi Router
Page 148 / 160
13
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience with your router. If
you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact
information.
The chapter contains the following sections:
•
Quick Tips
on page 149
•
Troubleshoot With the LEDs
on page 149
•
You Cannot Log In to the Router
on page 151
•
You Cannot Access the Internet
on page 152
•
Changes Are Not Saved
on page 154
•
Troubleshoot WiFi Connectivity
on page 154
•
Troubleshoot Your Network Using the Ping Utility
on page 154
148
Page 149 / 160
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
If you must restart your network, follow this sequence:
1.
Turn off and unplug the modem.
2.
Turn off the router.
3.
Plug in the modem and turn it on. Wait two minutes.
4.
Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in. The Internet LED on
the router is lit if the Ethernet cable connecting the router and the modem is plugged in securely and the modem
and router are turned on. If one or more powered-on computers are connected to the router by an Ethernet cable,
the corresponding numbered router LAN port LEDs light.
WiFi Settings
Make sure that the WiFi settings in the computer and router match exactly.The WiFi network name (SSID) and WiFi
security settings of the router and WiFi computer must match exactly.
If you set up an access list on the Advanced Wireless Settings page, you must add each WiFi computer’s MAC
address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct.Wired computers and computers that are connected
over WiFi must use network IP addresses on the same network as the router. The simplest way to do this is to
configure each computer to obtain an IP address automatically using DHCP.
Some service providers require you to use the MAC address of the computer initially registered on the account.You
can view the MAC address on the Attached Devices page.
Troubleshoot With the LEDs
By default, the router is set with standard LED settings. If you turned off the LEDs except the Power LED, you must
return the LEDs to their standard settings for troubleshooting. For information about controlling the LED settings,
see
Turn the LEDs On or Off
on page 12.
Troubleshooting
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Nighthawk X4S AC2600 Smart WiFi Router
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Standard LED Behavior When the Router Is Powered On
After you turn on power to the router, verify that the following sequence of events occurs:
1.
When power is first applied, verify that the Power LED
is lit.
2.
After about two minutes, verify the following:
•
The Power LED is solid white.
•
The Internet LED is lit.
•
The WiFi LED is lit unless you turned off the WiFi radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could occur for a number of reasons. Check the following:
•
Make sure that the power adapter is securely connected to your router and securely connected to a working
power outlet.
•
Make sure that you are using the power adapter that NETGEAR supplied for this product.
•
If the Power LED blinks slowly and continuously, the router firmware is corrupted.This can happen if a firmware
upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, it is likely that a
hardware problem exists. For recovery instructions, or help with a hardware problem, contact technical support
at
netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for up to 2 minutes and then turns white. If the LED does
not turn white, this indicates a problem with the router.
If the Power LED is still amber three minutes after you turn on power to the router, do the following:
•
Cycle the power to see if the router recovers.
•
Press and hold the
Reset
button to return the router to its factory settings. For more information, see
Factory
Settings
on page 158.
If the error persists, a hardware problem might be the cause. Contact technical support at
netgear.com/support
.
LEDs Never Turn Off
When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this
indicates a fault within the router.
If all LEDs are still lit one minute after power-up, do the following:
Troubleshooting
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Nighthawk X4S AC2600 Smart WiFi Router

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