NETGEAR Nighthawk R6900 Router Manual PDF (Setup & Configuration Guide)

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WiFi Settings

Make sure that the WiFi settings in the computer and

router

match exactly.The WiFi network name (SSID)

and WiFi security settings of the

router

and WiFi computer must match exactly.

If you set up an access list on the Advanced Wireless Settings page, you must add each WiFi computer’s

MAC address to the

router

’s access list.

Network Settings

Make sure that the network settings of the computer are correct. Wired computers and computers that

are connected over WiFi must use network IP addresses on the same network as the

router

.The simplest

way to do this is to configure each computer to obtain an IP address automatically using DHCP.

Some service providers require you to use the MAC address of the computer initially registered on the

account.You can view the MAC address on the Attached Devices page.

Troubleshoot With the LEDs

By default, the

router

is set with standard LED settings. If you turned off the LEDs except the Power LED,

you must return the LEDs to their standard settings for troubleshooting. For information about controlling

the LED settings, see

Disable LED Blinking or Turn Off LEDs

on page 192.

Standard LED Behavior When the Router Is Powered On

After you turn on power to the

router

, verify that the following sequence of events occurs:

1.

When power is first applied, verify that the Power LED

is lit.

2.

After about two minutes, verify the following:

•

The Power LED is solid white.

•

The Internet LED is lit.

•

The WiFi LED is lit unless you turned off the WiFi radio.

You can use the LEDs on the front panel of the

router

for troubleshooting.

Power LED Is Off or Blinking

This could occur for a number of reasons. Check the following:

•

Make sure that the power adapter is securely connected to your

router

and securely connected to a

working power outlet.

•

Make sure that you are using the power adapter that NETGEAR supplied for this product.

•

If the Power LED blinks slowly and continuously, the

router

firmware is corrupted. This can happen if

a firmware upgrade is interrupted, or if the

router

detects a problem with the firmware. If the error

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persists, it is likely that a hardware problem exists. For recovery instructions, or help with a hardware

problem, contact technical support at

netgear.com/support.

Power LED Stays Amber

When the

router

is turned on, the Power LED turns amber for up to 2 minutes and then turns white. If the

LED does not turn white, this indicates a problem with the

router

.

If the Power LED is still amber three minutes after you turn on power to the

router

, do the following:

•

Cycle the power to see if the

router

recovers.

•

Press and hold the

Reset

button to return the

router

to its factory settings. For more information, see

Return the Router to Its Factory Default Settings

on page 193.

If the error persists, a hardware problem might be the cause. Contact technical support at

netgear.com/support

.

LEDs Never Turn Off

When the

router

is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay

on, this indicates a fault within the

router

.

If all LEDs are still lit one minute after power-up, do the following:

•

Cycle the power to see if the

router

recovers.

•

Press and hold the

Reset

button to return the

router

to its factory settings. For more information, see

Return the Router to Its Factory Default Settings

on page 193.

If the error persists, a hardware problem might be the cause. Contact technical support at

netgear.com/support

.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is

made, check the following:

•

Make sure that the Ethernet cable connections are secure at the

router

and at the modem or computer.

•

Make sure that power is turned on to the connected modem or computer.

•

Be sure that you are using the correct cable.

When you connect the

router

’s Internet port to a modem, use the cable that was supplied with the modem.

This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone pressed the

WiFi On/Off

button on the

router

. This

button turns the WiFi radios in the

router

on and off. The WiFi LED is lit when the WiFi radios are turned

on.

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You Cannot Log In to the

Router

If you are unable to log in to the

router

from a computer on your local network and use the router’s web

pages, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection between the computer

and the

router

.

•

Make sure that the IP address of your computer is on the same subnet as the

router

. If you are using

the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to

192.168.1.254.

•

Make sure that your computer can reach the

router

’s DHCP server. Recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These

autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check

the connection from the computer to the

router

and reboot your computer.

•

If your

router

’s IP address was changed and you do not know the current IP address, use an IP scanner

application to detect the IP address. If you still cannot find the IP address, clear the

router

’s configuration

to factory defaults. This sets the

router

’s IP address to 192.168.1.1. For more information, see

Return

the Router to Its Factory Default Settings

on page 193 and

Factory Settings

on page 245.

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet

Explorer, click the

Refresh

button to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is

admin

, and the default

password is

password

. Make sure that Caps Lock is off when you enter this information.

•

If you are attempting to set up your

router

behind an existing router in your network, use the

router

in

WiFi bridge mode (see

Use the Router in WiFi Bridge Mode

on page 176) or set up the

router

as a

WiFi access point (see

Use the Router as a WiFi Access Point

on page 175).

•

If you are attempting to set up your

router

as a replacement for an ADSL gateway in your network,

the

router

cannot perform many gateway services. For example, the

router

cannot convert DSL or

cable data into Ethernet networking information. NETGEAR does not support such a configuration.

You Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP address from

your Internet service provider (ISP).

Check the WAN IP Address

Unless your ISP provides a fixed IP address, your

router

requests an IP address from the ISP.You can

determine whether the request was successful using the ADVANCED Home page.

To check the WAN IP address:

1.

Launch a web browser from a computer or WiFi device that is connected to the network.

2.

Select an external site such as

netgear.com

.

3.

Enter

http://www.routerlogin.net

.

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A login window opens.

4.

Enter the

router

user name and password.

The user name is

admin

. The default password is

password

. The user name and password are

case-sensitive.

The BASIC Home page displays.

5.

Click the

ADVANCED

tab.

The ADVANCED Home page displays.

6.

Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your

router

did not

obtain an IP address from your ISP.

If your

router

cannot obtain an IP address from the ISP, you might need to force your modem to recognize

your new

router

by restarting your network. For more information, see

Sequence to Restart Your Network

on page 235.

If your

router

is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•

Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require

PPP over Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, the login name and password might be set incorrectly.

•

Your ISP might check for your computer’s host name. Assign the computer host name of your ISP

account as the account name on the Internet Setup page.

•

If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s

MAC address, do one of the following:

•

Inform your ISP that you bought a new network device and ask them to use the

router

’s MAC

address.

•

Configure your

router

to clone your computer’s MAC address.

If your

router

obtained an IP address, but your computer is does not load any web pages from the Internet,

it might be for one or more of the following reasons:

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to

numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your

use. If you entered a DNS address during the

router

’s configuration, reboot your computer, and verify

the DNS address.You can configure your computer manually with DNS addresses, as explained in

your operating system documentation.

•

The

router

might not be configured as the TCP/IP gateway on your computer.

If your computer obtains its information from the

router

by DHCP, reboot the computer and verify the

gateway address.

•

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need

to run that software after installing your

router

.You might need to go to Internet Explorer and select

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Tools > Internet Options

, click the

Connections

tab, and select

Never dial a connection

. Other

browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.

Launch a web browser from a computer or WiFi device that is connected to the network.

2.

Enter

http://www.routerlogin.net

.

A login window opens.

3.

Enter the

router

user name and password.

The user name is

admin

. The default password is

password

. The user name and password are

case-sensitive.

The BASIC Home page displays.

4.

Click the

ADVANCED

tab.

The ADVANCED Home page displays.

5.

In the Internet Port pane, click the

Connection Status

button.

The Connection Status pop-up window opens.

6.

Check the information in the Connection Status pop-up window to see if your PPPoE connection is

up and working.

If the router is not connected, click the

Connect

button.

The

router

continues to attempt to connect indefinitely.

7.

If you cannot connect after several minutes, the router might be set up with an incorrect service name,

user name, or password, or your ISP might be experiencing a provisioning problem.

Unless you connect manually, the

router

does not authenticate using PPPoE until data is transmitted to

the network.

Troubleshoot Internet Browsing

If your

router

can obtain an IP address but your computer is unable to load any web pages from the

Internet, check the following:

•

The traffic meter is enabled, and the limit was reached.

Troubleshooting

240

Nighthawk AC1900 Smart WiFi Router Model R6900

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