NETGEAR FVS114 Router Manual PDF (Setup & Configuration Guide)

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Reference Manual for the ProSafe VPN Firewall FVS114

9-6

Troubleshooting

202-10098-01, April 2005

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•

Wrong physical connections

—

Make sure the LAN port LED is on. If the LED is off, follow the instructions in

“LAN

or Internet Port LEDs Not On” on page 9-2

”.

—

Check that the corresponding Link LEDs are on for your network interface card and

for the hub ports (if any) that are connected to your workstation and firewall.

•

Wrong network configuration

—

Verify that the Ethernet card driver software and TCP/IP software are both installed

and configured on your PC or workstation.

—

Verify that the IP address for your firewall and your workstation are correct and that

the addresses are on the same subnet.

Testing the Path from Your PC to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device.

From the Windows run menu, type:

PING -n 10

<

IP address

>

where <

IP address

> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

—

Check that your PC has the IP address of your firewall listed as the default gateway. If the

IP configuration of your PC is assigned by DHCP, this information will not be visible in

your PC’s Network Control Panel. Verify that the IP address of the firewall is listed as the

default gateway.

—

Check to see that the network address of your PC (the portion of the IP address specified

by the netmask) is different from the network address of the remote device.

—

Check that your cable or DSL modem is connected and functioning.

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Reference Manual for the ProSafe VPN Firewall FVS114

Troubleshooting

9-7

202-10098-01, April 2005

—

If your ISP assigned a host name to your PC, enter that host name as the Account Name in

the Basic Settings menu.

—

Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many

broadband ISPs restrict access by only allowing traffic from the MAC address of your

broadband modem, but some ISPs additionally restrict access to the MAC address of a

single PC connected to that modem. If this is the case, you must configure your firewall to

“clone” or “spoof” the MAC address from the authorized PC. Refer to

“How to Manually

Configure Your Internet Connection” on page 3-11

.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the

firewall’s administration password to

password

and the IP address to 192.168.0.1. You can erase

the current configuration and restore factory defaults in two ways:

•

Use the Erase function of the firewall (see

“Erasing the Configuration” on page 7-7

).

•

Use the

Reset

button on the rear panel of the firewall. Use this method for cases when the

administration password or IP address are not known.

1.

Press and hold the

Reset

button until the Test LED turns on and begins blinking (about 10

seconds).

2.

Release the

Reset

button and wait for the firewall to reboot.

Problems with Date and Time

The E-Mail menu in the Content Filtering section displays the current date and time of day. The

FVS114 VPN Firewall uses the Network Time Protocol (NTP) to obtain the current time from one

of several Network Time Servers on the Internet. Each entry in the log is stamped with the date and

time of day. Problems with the date and time function can include:

•

Date shown is January 1, 2000. Cause: The firewall has not yet successfully reached a

Network Time Server. Check that your Internet access settings are configured correctly. If you

have just completed configuring the firewall, wait at least five minutes and check the date and

time again.

•

Time is off by one hour. Cause: The firewall does not automatically sense Daylight Savings

Time. In the E-Mail menu, check or uncheck the box marked

Adjust for Daylight Savings

Time

.

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Reference Manual for the ProSafe VPN Firewall FVS114

9-8

Troubleshooting

202-10098-01, April 2005

Page 149 / 212

Technical Specifications

A-1

202-10098-01, April 2005

Appendix A

Technical Specifications

This appendix provides technical specifications for the FVS114 ProSafe VPN Firewall.

Network Protocol and Standards Compatibility

Data and Routing Protocols:

TCP/IP, RIP-1, RIP-2, DHCP

PPP over Ethernet (PPPoE)

Power Adapter

North America:

120V, 60 Hz, input

United Kingdom, Australia:

240V, 50 Hz, input

Europe:

230V, 50 Hz, input

Japan:

100V, 50/60 Hz, input

All regions (output):

12 V DC @ 1.2 A output, 18W maximum

Physical Specifications

Dimensions:

39.6 x 254 x 178 mm (1.6 x 10 x 7 in)

Weight:

1.23 kg

(2.72 lb)

Environmental Specifications

Operating temperature:

0

°

to 40

°

C

(32º to 104º F)

Operating humidity:

90% maximum relative humidity, noncondensing

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Reference Manual for the ProSafe VPN Firewall FVS114

A-2

Technical Specifications

202-10098-01, April 2005

Electromagnetic Emissions

Meets requirements of:

FCC Part 15 Class B

VCCI Class B

EN 55 022 (CISPR 22), Class B

Interface Specifications

LAN:

10BASE-T or 100BASE-Tx, RJ-45

WAN:

10BASE-T or 100BASE-Tx, RJ-45

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