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Managed Layer 3 Switches FSM7326P, GSM7312, and GSM7324 Hardware Installation Guide
3-10
Hardware Installation
v1.0, March 2006
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Troubleshooting
4-1
v1.0, March 2006
Chapter 4
Troubleshooting
Troubleshooting Chart
The following table lists symptoms, causes, and solutions of possible problems.
Table 4-1. Troubleshooting
Problem
Cause
Solution
Power LED is off.
No power is received.
Check the power cord connections
for the switch at the switch and the
connected device.
Make sure that all cables used are
correct and comply with Ethernet
specifications.
Link LED is off or
intermittent.
Port connection is not
working.
Check the crimp on the connectors
and make sure that the plug is
properly inserted and locked into
the port at both the switch and the
connecting device.
Make sure that all cables used are
correct and comply with Ethernet
specifications. See Appendix A,
“Technical Specifications”.
Check for a defective adapter
card, cable, or port by testing them
in an alternate environment where
all products are functioning.
File transfer is slow or
performance degradation
is a problem.
Half- or full-duplex setting
on the switch and the
connected device are not
the same.
Make sure that the attached
device is set to auto negotiate.
Check the system message log.
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Managed Layer 3 Switches FSM7326P, GSM7312, and GSM7324 Hardware Installation Guide
4-2
Troubleshooting
v1.0, March 2006
Additional Troubleshooting Suggestions
If the suggestions in Table 4-1 do not resolve your problem, refer to the following
troubleshooting suggestions.
Network Adapter Cards
Make sure that the network adapter cards installed in the PCs are in working
condition and the software driver has been installed.
Configuration
If problems occur after you change the network configuration, restore the original
connections. Then find the problem by making the changes, one step at a time.
Make sure that cable distances, repeater limits, and other physical aspects of the
installation do not exceed the Ethernet limitations.
Switch Integrity
You can verify the integrity of the switch by resetting the switch. To reset the
switch, use the Tools> Reset command, or remove AC power from the switch and
then reapply AC power. If the problem continues, contact NETGEAR technical
support. See the Support Information Card that shipped with your product.
A segment or device is
not recognized as part of
the network.
One or more devices are
not properly connected,
or cabling does not meet
Ethernet guidelines.
Verify that the cabling is correct.
Be sure all connectors are
securely positioned in the required
ports. Equipment may have been
accidentally disconnected.
ACT LED is flashing
continuously on all
connected ports and the
network is disabled.
A network loop
(redundant path) has
been created.
Break the loop by ensuring that
there is only one path from any
networked device to any other
networked device.
Table 4-1. Troubleshooting
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Managed Layer 3 Switches FSM7326P, GSM7312, and GSM7324 Hardware Installation Guide
Troubleshooting
4-3
v1.0, March 2006
Auto-Negotiation
The 10/100/1000 Mbps ports negotiate the correct duplex mode and speed if the
device at the other end of the link supports auto-negotiation. If the device does not
support auto-negotiation, the switch only determines the speed correctly and the
duplex mode defaults to half-duplex.
The gigabit port on the gigabit Ethernet module negotiates speed, duplex mode,
and flow control, provided that the attached device supports auto-negotiation.
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Managed Layer 3 Switches FSM7326P, GSM7312, and GSM7324 Hardware Installation Guide
4-4
Troubleshooting
v1.0, March 2006
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