6

N300 Wireless ADSL2+ Modem Router DGN2200v4

Chapter 10

Troubleshooting

Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Power LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Power LED Is Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

LAN LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Troubleshoot the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .122

ADSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Internet LED Is Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Obtaining an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

TCP/IP Network Not Responding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Test the LAN Path to Your Modem Router. . . . . . . . . . . . . . . . . . . . . .124

Test the Path from Your Computer to a Remote Device . . . . . . . . . . .125

Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Incorrect Date or Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Appendix A

Supplemental Information

Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Appendix B

Notification of Compliance

7

1

1.

Hardware Setup

The N300 Wireless ADSL2+ Modem Router DGN2200v4 provides an easy and secure way to

set up a wireless home network with fast access to the Internet. You can connect the modem

router to a high-speed digital subscriber line (DSL) or behind a fiber cable modem using an

Ethernet WAN interface.

If you have not already set up your new modem router using the installation guide that comes in

the box, this chapter walks you through the hardware setup.

Chapter 2, Access the Modem

Router

,

explains how to set up your Internet connection.

This chapter contains the following sections:

•

Unpack Your Modem Router

•

Hardware Features

•

Position Your Modem Router

•

ADSL Microfilters

•

Cable Your Modem Router

For more information about the topics covered in this manual, visit the support website at

.

If you want instructions about how to wall-mount your modem router, see Wall-Mount Your

Router at

.

Hardware Setup

8

N300 Wireless ADSL2+ Modem Router DGN2200v4

Unpack Your Modem Router

Your box should contain the following items:

Your package might contain more items.

The filter or splitter provided depends on

the region, and in some locations, a CD

is included.

N300 Modem Router

Ethernet cable

Phone cable

Power adapter

Filter/splitter

Figure 1. Package contents

If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the

carton and original packing materials in case you need to return the product for repair.

Hardware Features

Before you cable your modem router, take a moment to become familiar with the front panel,

back panel, and label. Pay particular attention to the LEDs on the front panel.

Hardware Setup

9

N300 Wireless ADSL2+ Modem Router DGN2200v4

Front Panel

The modem router front panel has the status LEDs and icons shown in the figure. The WiFi

and WPS icons are buttons.

WPS button

WiFi On/Off button

Internet

DSL

Ethernet WAN

USB

LAN ports (1-4)

Power

Figure 2. Front panel LEDs and icons

The following table describes the LEDs, icons, and buttons on the front panel.

Table 1.

Front panel icons for buttons and LEDs

Icon

Description

WPS button

•

Pressing this button lets you use Wi-Fi Protected Setup (WPS) to join the

network. (see

Wi-Fi Protected Setup (WPS) Method

on page

20).

•

Solid green

. Wireless security has been enabled.

•

Blinking green

. A WPS-capable device is connecting to the device.

•

Off

. WPS is not enabled.

WiFi On/Off button

Pressing this button turns on and off the wireless radio in the modem router. By

default, WiFi is on.

•

Solid green

. There is WiFi connectivity.

•

Blinking green

. Data is being transmitted or received over the WiFi link.

•

Of

f. There is no WiFi connectivity. You can still plug an Ethernet cable into one of

the LAN ports to get wired connectivity. For more information about the use of

this button, see

Advanced Wireless Settings

on page

80.

Hardware Setup

10

N300 Wireless ADSL2+ Modem Router DGN2200v4

Internet

•

Solid green

. You have an Internet connection. If the connection timed out based

on the setting you entered in the Internet Setup screen, but the DSL connection

is still present, the LED stays green. If the Internet connection is dropped for any

other reason, the LED turns off.

•

Solid red

. The Internet (IP) connection failed. For troubleshooting information,

see

Troubleshoot the Internet Connection

on page

122.

•

Blinking green

. Data is being transmitted over the DSL port.

•

Off

. No Internet connection is detected or the device is in bridge mode (an

external device handles the ISP connection).

DSL

•

Solid green

. You have a DSL connection. In technical terms, the DSL port is

synchronized with an ISP’s network-access device.

•

Blinking green

. The modem router is negotiating the best possible speed on the

DSL line.

•

Solid red

. The DSL connection could not be established.

•

Off

. The unit is off or there is no DSL link established.

WAN Network

•

Solid green

. The modem router obtained a WAN IP address over Ethernet WAN

port 4 and the Internet connection is established.

•

Off

. Ethernet WAN port 4 is not being used as a WAN port, or the ISP has not

yet assigned an IP address over this port.

USB

•

Solid green

. A USB device is connected and ready to use.

•

Blinking green

. A USB device is in use.

•

Off

. No USB device connected, or someone clicked the Safely Remove

Hardware button, or an error has occurred with the device.

LAN (1-4)

•

Solid green

. The LAN port has detected an Ethernet link with a device.

•

Off

. No link is detected on this port.

Power

•

Solid green

. Power is supplied to the modem router.

•

Solid red

. POST (power-on self-test) failed or a device malfunction has

occurred.

•

Off

. Power is not supplied to the modem router.

•

Blinking

. When the Restore Factory Settings button is pressed for 6 seconds

(pressing it briefly resets the unit, the Power LED blinks red three times and then

turns green as the modem router resets to the factory defaults.

Table 1.

Front panel icons for buttons and LEDs (continued)

Icon

Description