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Page 6 / 133 Scroll up to view Page 1 - 5
6
N300 Wireless ADSL2+ Modem Router DGN2200v4
Chapter 10
Troubleshooting
Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Power LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Power LED Is Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
LAN LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Troubleshoot the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .122
ADSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Internet LED Is Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Obtaining an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
TCP/IP Network Not Responding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Test the LAN Path to Your Modem Router. . . . . . . . . . . . . . . . . . . . . .124
Test the Path from Your Computer to a Remote Device . . . . . . . . . . .125
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Incorrect Date or Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Appendix A
Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Appendix B
Notification of Compliance
Page 7 / 133
7
1
1.
Hardware Setup
The N300 Wireless ADSL2+ Modem Router DGN2200v4 provides an easy and secure way to
set up a wireless home network with fast access to the Internet. You can connect the modem
router to a high-speed digital subscriber line (DSL) or behind a fiber cable modem using an
Ethernet WAN interface.
If you have not already set up your new modem router using the installation guide that comes in
the box, this chapter walks you through the hardware setup.
Chapter 2, Access the Modem
Router
,
explains how to set up your Internet connection.
This chapter contains the following sections:
•
Unpack Your Modem Router
•
Hardware Features
•
Position Your Modem Router
•
ADSL Microfilters
•
Cable Your Modem Router
For more information about the topics covered in this manual, visit the support website at
.
If you want instructions about how to wall-mount your modem router, see Wall-Mount Your
Router at
.
Page 8 / 133
Hardware Setup
8
N300 Wireless ADSL2+ Modem Router DGN2200v4
Unpack Your Modem Router
Your box should contain the following items:
ADSL
Phone
Line
Your package might contain more items.
The filter or splitter provided depends on
the region, and in some locations, a CD
is included.
N300 Modem Router
Ethernet cable
Phone cable
Power adapter
Filter/splitter
Figure 1. Package contents
If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton and original packing materials in case you need to return the product for repair.
Hardware Features
Before you cable your modem router, take a moment to become familiar with the front panel,
back panel, and label. Pay particular attention to the LEDs on the front panel.
Page 9 / 133
Hardware Setup
9
N300 Wireless ADSL2+ Modem Router DGN2200v4
Front Panel
The modem router front panel has the status LEDs and icons shown in the figure. The WiFi
and WPS icons are buttons.
WPS button
WiFi On/Off button
Internet
DSL
Ethernet WAN
USB
LAN ports (1-4)
Power
Figure 2. Front panel LEDs and icons
The following table describes the LEDs, icons, and buttons on the front panel.
Table 1.
Front panel icons for buttons and LEDs
Icon
Description
WPS button
•
Pressing this button lets you use Wi-Fi Protected Setup (WPS) to join the
network. (see
Wi-Fi Protected Setup (WPS) Method
on page
20).
•
Solid green
. Wireless security has been enabled.
•
Blinking green
. A WPS-capable device is connecting to the device.
•
Off
. WPS is not enabled.
WiFi On/Off button
Pressing this button turns on and off the wireless radio in the modem router. By
default, WiFi is on.
•
Solid green
. There is WiFi connectivity.
•
Blinking green
. Data is being transmitted or received over the WiFi link.
•
Of
f. There is no WiFi connectivity. You can still plug an Ethernet cable into one of
the LAN ports to get wired connectivity. For more information about the use of
this button, see
Advanced Wireless Settings
on page
80.
Page 10 / 133
Hardware Setup
10
N300 Wireless ADSL2+ Modem Router DGN2200v4
Internet
•
Solid green
. You have an Internet connection. If the connection timed out based
on the setting you entered in the Internet Setup screen, but the DSL connection
is still present, the LED stays green. If the Internet connection is dropped for any
other reason, the LED turns off.
•
Solid red
. The Internet (IP) connection failed. For troubleshooting information,
see
Troubleshoot the Internet Connection
on page
122.
•
Blinking green
. Data is being transmitted over the DSL port.
•
Off
. No Internet connection is detected or the device is in bridge mode (an
external device handles the ISP connection).
DSL
•
Solid green
. You have a DSL connection. In technical terms, the DSL port is
synchronized with an ISP’s network-access device.
•
Blinking green
. The modem router is negotiating the best possible speed on the
DSL line.
•
Solid red
. The DSL connection could not be established.
•
Off
. The unit is off or there is no DSL link established.
WAN Network
•
Solid green
. The modem router obtained a WAN IP address over Ethernet WAN
port 4 and the Internet connection is established.
•
Off
. Ethernet WAN port 4 is not being used as a WAN port, or the ISP has not
yet assigned an IP address over this port.
USB
•
Solid green
. A USB device is connected and ready to use.
•
Blinking green
. A USB device is in use.
•
Off
. No USB device connected, or someone clicked the Safely Remove
Hardware button, or an error has occurred with the device.
LAN (1-4)
•
Solid green
. The LAN port has detected an Ethernet link with a device.
•
Off
. No link is detected on this port.
Power
•
Solid green
. Power is supplied to the modem router.
•
Solid red
. POST (power-on self-test) failed or a device malfunction has
occurred.
•
Off
. Power is not supplied to the modem router.
•
Blinking
. When the Restore Factory Settings button is pressed for 6 seconds
(pressing it briefly resets the unit, the Power LED blinks red three times and then
turns green as the modem router resets to the factory defaults.
Table 1.
Front panel icons for buttons and LEDs (continued)
Icon
Description

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