Wireless Cable Voice Gateway Model CBVG834G Adminstrators User Manual

Troubleshooting

5-5

v1.0, February 2008

where <

IP address

> is the IP address of a remote device such as your ISP’s DNS server.

If the path is working correctly, replies as in the previous section are displayed. If you do not

receive replies:

•

Check that your PC has the IP address of your gateway listed as the default gateway. If the IP

configuration of your PC is assigned by DHCP, this information will not be visible in your

PC’s Network Control Panel. Verify that the IP address of the gateway is listed as the default

gateway as described in

“Preparing a Computer for Network Access:” in Appendix B

.

•

Check to see that the network address of your PC (the portion of the IP address specified by

the netmask) is different from the network address of the remote device.

•

Check that your Cable Link LED is on.

•

If your ISP assigned a host name to your PC, enter that host name as the Account Name in the

Basic Settings page.

•

Your ISP could be rejecting the device MAC address of your gateway because it does not

match the MAC address of the PC that you previously used to connect to a cable modem. In

this case you will need to clone your PC’s MAC address.

Wireless Cable Voice Gateway Model CBVG834G Adminstrators User Manual

5-6

Troubleshooting

v1.0, February 2008

A-1

v1.0, February 2008

Appendix A

Default Settings and Technical Specifications

Factory Default Settings

You can use the reset button located on the front of your device to reset all settings to their factory

defaults. This is called a hard reset.

•

To perform a hard reset, push and hold the reset button for approximately 5 seconds (until the

Test LED blinks rapidly). Your device will return to the factory configuration settings shown

in the table below.

•

Pressing the reset button for a shorter period of time will simply cause your device to reboot.

Feature

Description

Smart Wizard

Enabled

Gateway Login

Gateway login URL

Parental user name

MSO

Parental password

changeme

Administrator user name

admin

Administrator password

password

Internet Connection

WAN MAC address

Use default hardware address

MTU Size

1500

Local Network

LAN IP Address (aka Gateway IP address)

192.168.0.1

Gateway subnet mask

255.255.255.0

DHCP server

Enabled

LAN IP starting IP address

192.168.0.10

Wireless Cable Voice Gateway Model CBVG834G Adminstrators User Manual

A-2

Default Settings and Technical Specifications

v1.0, February 2008

LAN IP ending IP address

192.168.0.19

Static IP address pool

192.168.0.2 to 192.168.0.9 inclusive

Wireless

Wireless communication

Enabled

Wireless network name (SSID)

Unique for each wireless voice gateway.

It is printed on the product label.

Security

WEP (Wired Equivalent Privacy) 128-bit encryption

WEP Keys

Unique for each wireless voice gateway.

It is printed on the product label.

SSID Broadcast

Enabled

Turn Radio On

Enabled

Default Channel

6

Operating Mode

802.11g and 801.11b

Country/Region

Default is United States in US; selectable in ROW

Wireless Card Access List

Off

Security

Disabled

Firewall (disabled by default)

Inbound (communications coming in from

the Internet)

Disabled (bars all unsolicited requests except for traffic

on port 80, the http port)

Outbound (communications going out to the

Internet)

Enabled (all)

DMZ Host

Disabled

UPnP

Disabled

VPN Pass-Through

Enabled

Multicast

Enabled

Remote Management

Disabled

Feature

Description

Wireless Cable Voice Gateway Model CBVG834G Adminstrators User Manual

Default Settings and Technical Specifications

A-3

v1.0, February 2008

Technical Specifications

The table below describes the technical specifications for the Wireless Cable Voice Gateway .

Feature

Description

Network Protocol and Standards Compatibility

Data and Routing Protocols

TCP/IP

DHCP server and client

DNS relay

NAT (many-to-one)

TFTP client

VPN pass through (IPSec, PPTP)

Power Adapter

North America (input)

North America (input) 120V, 60 Hz, input

All regions (output)

15 V DC @ 1.2A output, 15W maximum

Physical specifications

Dimensions

6.9 by 4.5 by 1.2 in. (175 by 114 by 30 mm)

Weight

0.68 lb (0.31 kg)

Environmental Specifications

Operating temperature

32

° το

140

°

F (0

°

to 40

°

C)

Operating humidity

90% maximum relative humidity, noncondensing

Electromagnetic emissions

Meets requirements of: FCC Part 15 Class B

Interface Specifications

Local

10BASE-T or 100BASE-Tx, RJ-45

USB 1.1 Function

802.11g and 802.11b wireless access point

Internet

DOCSIS 2.0. Downward compatible with DOCSIS 1.0 and

DOCSIS 1.1.