NetComm NF1ADV Router Manual PDF (Setup & Configuration Guide)

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NF1ADV User Guide

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NF1ADV

Troubleshooting

Using the indicator lights (LEDs) to Diagnose Problems

The LEDs are useful aides for finding possible problem causes.

Power LED

The Power LED does not light up.

STEP

CORRECTIVE ACTION

Make sure that the NF1ADV power adaptor is connected to the device and plugged in to an appropriate

power source. Use only the supplied power adaptor.

Check that the NF1ADV and the power source are both turned on and device is receiving sufficient power.

Turn the NF1ADV off and on.

If the error persists, you may have a hardware problem. In this case, you should contact technical support.

Web Configuration

I cannot access the web configuration pages.

CORRECTIVE ACTION

STEP

CORRECTIVE ACTION

Make sure you are using the correct IP address of the NF1ADV. You can check the IP address of the

device from the Network Setup configuration page.

Check that you have enabled remote administration access. If you have configured an inbound packet

filter

, ensure your computer’s IP address matches it.

Your computer’s and the

NF1ADV

’s IP addresses must be on the same subnet for LAN access. You can

check the subnet in use by the router on the Network Setup page.

If you have changed the devices IP address, then enter the new one as the URL you enter into the

address bar of your web browser.

The web configuration does not display properly.

STEP

CORRECTIVE ACTION

Delete the temporary web files and log in again. In Internet Explorer, click Tools, Internet Options

and then click the Delete Files ... button. When a Delete Files window displays, select Delete all

offline content and click OK. (Steps may vary depending on the version of your Internet browser.)

CORRECTIVE ACTION

I forgot my login username and/or password.

STEP

CORRECTIVE ACTION

Press the Reset button for ten seconds, and then release it. When the Power LED begins to blink, the

defaults have been restored and the NF1ADV restarts.

You can now login with the factory default username and

password “admin” (without the quotes)

It is highly recommended to change the default username and password. Make sure you store the

username and password in a safe place.

S CORRECTIVE ACT

WLAN Interface

I cannot access the NF1ADV from the WLAN or ping any computer on the WLAN.

STEP

CORRECT ACTION

If you are using a static IP address for the WLAN connection, make sure that the IP address and the subnet

mask of the NF1ADV and your computer(s) are on the same subnet. You can check the routers

configuration from the Network Setup page.

TE CORREC

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NF1ADV User Guide

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NF1ADV User Guide

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NF1ADV

Using the NF1ADV to make and receive telephone calls

The NF1ADV provides circuit switched voice services via two telephony line interfaces offering the ability to make and receive

telephone calls via a regular analogue telephone using the local voice network.

Please note: Please refer to your mobile service provider for activation of your voice service and information about the call

charges that apply.

It’s important to note that the

NF1ADV has two separate line interfaces that share a single outbound/inbound telephone line. This

means that handset(s) connected via one port will not be able to use the line at the same time as handsets connected via the other

port.

If a call is already in progress via the first port, the user on the handset(s) connected to the second port will receive a busy signal.

Incoming calls will ring and can be answered on either port, however once a call is answered from one port, handset(s) on the

second port will receive a busy signal.

Handset requirements

The NF1ADV allows you to make telephone calls over the VoIP network using a standard analogue telephone via the built in RJ-11

Phone ports and up to 4 cordless phones using the built in DECT module . Please refer to the documentation provided by the

manufacturer of your analogue or cordless telephone for assistance with the operation of your telephone handset.

Maximum REN Loading

Please note that each of the line interfaces on the NF1ADV is capable of supporting multiple analogue telephones connected via

splitters. The ringer equivalence number (REN) for each line is 5. Therefore, a maximum of 5 handsets each with a REN number of 1

can be connected to each line port.

Before you start make any phone call, make sure you checked the following:

You have a WAN connection to the internet.

Your NF1ADV is powered on and in running condition.

Your SIP settings have successfully registered to your VoIP provider’s network.

A working analogue telephone connected into either the Line 1 or Line 2 port.

You hear the dial tone and the Phone 1 or 2 LED on the front of your NF1ADV should light up after lifting the handset.

How to place a call

To make a call, simply lift the handset and dial the number following the instructions provided by your telephone handset

manufacturer.

How to receive a call

When an incoming call is received, both Line 1 and Line 2 lights will start flashing and any phones connected to the NF1ADV will

ring. Answer the telephone following the instructions provided by your telephone handset manufacturer to conduct the call.

Please note: If the call is answered from a telephone connected to Line 1, telephones connected to Line 2 will receive an

engaged tone for the duration of the call.

If there is no phone connected to the NF1ADV, all incoming calls will be transferred to Voicemail (if enabled on the device).

Answering an incoming call when on a call

Call waiting enables a 2nd incoming call to be received while you are on a call. To answer a call waiting call, perform a hook-flash

(briefly depressing the hook button). The incoming call should then be answered. Upon hanging up or performing another hook-

flash, you will be returned to the original telephone call.

Accessing voicemail

To access your voicemail, please dial *98 and follow the voice prompts.

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NF1ADV User Guide

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Call feature codes

Quick Reference Table

The NF1ADV supports a number of call feature codes for supplementary services.

FEATURE

ACTIVATION

DEACTIVATION

STATUS

Caller ID

#31#

(to block an individual call)

*31#

(to unblock an individual call)

N/A

Call Waiting

*43#

#43#

*#43#

Call Forwarding Unconditional

*21*<Directory Number>#

#21#

*#21#

Call Forwarding No Answer

*61*<Directory Number>#

#61#

*#61#

Call Forwarding Busy

*67*<Directory Number>#

#67#

*#67#

Call Forwarding Unreachable

*62*<Directory Number>#

#62#

*#62#

Table 27 - Additional Product Information - Call Feature Codes Quick Reference

Caller ID

Caller ID transmits a caller’s number to the called party’s telephone equipment when the call is being set

up but before the call is

answered. Where available, caller ID can also provide a name associated with the calling telephone number.



To force Caller ID to be blocked for an outbound call, dial #31# followed by the number you wish to dial.



To force Caller ID to be unblocked for an outbound call, dial *31# and then dial the number.

Call Waiting

Call waiting allows for indication and answering of an incoming telephone whilst an existing call is underway.



To disable call waiting, dial #43#, and hang up after you hear 2 high pitch beeps.



To enable call waiting, dial *43#, and hang up after you hear 2 low pitch beeps.



To check the status of Call Waiting, dial *#43# or view the advanced status page of the management console.

Call waiting is disabled if you hear 2 high pitch beeps.

Call waiting is enabled if you hear 2 low pitch beeps.

Call forwarding (or call diverting), is a feature that allows an incoming call to be redirected to another number depending on the

circumstances at the time of receiving the call.

Please note: The Call Waiting feature will automatically turn off if you enable Call forwarding. Call Waiting will need to be

enabled again after Call Forwarding is disabled.

Call Forwarding Unconditional

Call forwarding Unconditional will divert all incoming calls to a phone number that you desire.



To enable Call Forwarding Unconditional, dial *21*<Directory Number>#

(Where directory number is the number you wish to forward calls to)



Hang up after you hear 2 low pitch beeps.



To disable Call Forwarding Unconditional, dial #21#



Hang up after you hear 2 high pitch beeps.



To check the status of Call Forwarding Unconditional, dial *#21# or view the advanced status page of the

management console.

Call Forwarding Unconditional is disabled if you hear 2 high pitch beeps.

Call Forwarding Unconditional is enabled if you hear 2 low pitch beeps.

Call Forwarding No Answer

Call forwarding No Answer will divert all incoming calls to a phone number that you desire only if the incoming call is not answered.



To enable Call Forwarding No Answer, dial *61*<Directory Number>#

(Where directory number is the number you wish to forward calls to)



Hang up after you hear 2 low pitch beeps.



To disable Call Forwarding No Answer, dial #61#



Hang up after you hear 2 high pitch beeps.



To check the status of Call Forwarding No Answer, dial *#61# or view the advanced status page of the management

console.

Call Forwarding No Answer is disabled if you hear 2 high pitch beeps.

Call Forwarding No Answer is enabled if you hear 2 low pitch beeps.

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NF1ADV

Call Forwarding Busy

Call forwarding busy will divert all incoming calls to a phone number that you desire only if your telephone is busy on another call.



To enable Call Forwarding Busy, dial *67*<Directory Number># (Where the directory number is the number you wish

to forward calls to).



Hang up after you hear 2 low pitch beeps.



To disable Call Forwarding Busy, dial #67#



Hang up after you hear 2 high pitch beeps.



To check the status of Call Forwarding Busy, dial *#67# or view the advanced status page of the management

console.

Call Forwarding Busy is disabled if you hear 2 high pitch beeps.

Call Forwarding Busy is enabled if you hear 2 low pitch beeps.

Call Forwarding Not Reachable

Call forwarding busy will divert all incoming calls to a phone number that you desire only if your telephone is unreachable by the

network.



To enable Call Forwarding Not Reachable dial *62*<Directory Number>#

(Where directory number is the number you wish to forward calls to)



Hang up after you hear 2 low pitch beeps.



To disable Call Forwarding Not Reachable, dial #62#, Hang up after you hear 2 high pitch beeps.



To check the status of Call Forwarding Not Reachable, dial *#62# or view the advanced status page of the

management console.

Call Forwarding No Answer is disabled if you hear 2 high pitch beeps.

Call Forwarding No Answer is enabled if you hear 2 low pitch beeps.

Conference Call

A conference call can be achieved by performing a hook-flash and then by dialling the third party. Wait for the third party to answer

your call and then perform another hook-flash to conference all the parties together.

Please note: In order to activate a conference call, you will need to have originated both calls.

Troubleshooting

What do I do if I have no dial tone?

Please follow the procedure listed below:

Check to make sure the phone is plugged into your NF1ADV on either Line 1 port or Line 2 port.

Check to make sure you are using the correct cable (Cat-3 UTP Telephone Cable with RJ-11 plugs).

Check to make sure the line light on the front panel of the NF1ADV turns solid blue if you lift the handset.

Check to make sure the blue MBB indication light on the front of the NF1ADV is blinking.

Check to make sure your MBB SIM card is activated and inserted into your NF1ADV properly.

Check and see if you get the dial tone after rebooting your NF1ADV.

I have noise interference during telephone calls. How can I fix this?

To resolve this issue, try the following:



Verify that the RJ-11 cable is securely connected and not damaged.



Try to remove any telephone splitters from the connection between your phone and the NF1ADV.



Try rebooting your NF1ADV.

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