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Chapter 7: Boingo™ Hot Spot in a Box® Program for Hot Spot Businesses
Administration Site
Wireless-G VPN Broadband Router
Arp
This shows who is associated to a network interface; e.g., a client who associates with the access point
but doesn’t get an IP address.
IP. This is the IP address of the device on the network.
Mac Address. This the MAC address of the device on the network.
Flags. The type of ARP entry is shown here.
Interface. The network interface is shown here.
Socket
This shows the network connections (incoming and outgoing traffic requests).
Proto. The protocol (TCP or UDP) is displayed here.
Receiving Queue. This is the number of bytes received by the user program connected to this socket.
Send Queue. This is the number of bytes received by the user program connected to this socket.
Local Address. This is the IP address of the local end of the socket.
Local Port. This is the port number of the local end of the socket.
Foreign Address. This is the IP address of the remote end of the socket.
Foreign Port. This is the port number of the remote end of the socket.
State. Shown here is the state of the socket, e.g., OPEN, CLOSED, or TIME WAIT.
Device Performance
This shows the historical view of device uptime, load, and RAM, CPU, or network usage.
Post Time. This is the time the update was made by the device.
Uptime. This is the total amount of uptime, represented in DD:HH:MM:SS (days, hours, minutes, seconds).
Load. This is the system load average, represented in typical UNIX format displaying averages for the past
1, 5, and 15 minutes.
Figure 7-25: Device Performance
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Chapter 7: Boingo™ Hot Spot in a Box® Program for Hot Spot Businesses
Administration Site
Wireless-G VPN Broadband Router
CPU Used. This is the percentage of the CPU’s processing power currently in use.
RAM Total (MB). This is the total RAM available, represented in megabytes (MB).
RAM Used (MB). Shown here is the amount of RAM currently in use, represented in megabytes (MB).
Aggregate Traffic IN (MB). This is the total amount of incoming traffic for all users of the wired interface,
represented in megabytes (MB).
Aggregate Traffic OUT (MB). This is the total amount of outgoing traffic for all users of the wired interface,
represented in megabytes (MB).
Device Alerts
This is a log of events, including system startup, shutdown, DHCP activities, and AAA (Administration,
Authorization, and Authentication) activities.
System startup. This is a notification indicating when the device was started.
System shutdown. This is a notification indicating when the device was shut down or restarted.
DHCP offer. This is a notification indicating when a particular subscriber has obtained a DHCP lease.
DHCP release. This is a notification indicating when a particular subscriber has released a DHCP lease.
AAA login redirect. This is a notification indicating when the device has captured port 80 traffic and
redirected the subscriber.
AAA logout redirect. This is a notification indicating when the device has received a logout request and
redirected the subscriber to the AAA logout URL.
AAA session timeout. This is a notification indicating when the device has detected an inactive session
and automatically logged the subscriber out.
Figure 7-26: Device Alerts
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78
Appendix A:
Common Problems and Solutions
Wireless-G VPN Broadband Router
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”
Provided are possible solutions to problems that may occur during the installation and operation of the Router.
Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys
website at www.linksys.com.
Common Problems and Solutions
1.
I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
1.
Click
File
. Make sure
Work Offline
is NOT checked.
2.
Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
3.
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure
the security level is Medium or lower. Then click the
OK
button.
2.
I need to set a static IP address on a PC.
You can assign a static IP address to a PC by performing the following steps:
For Windows 98 and Me:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network
.
2.
In The following network components are installed box, select the TCP/IP-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line
with no association to an Ethernet adapter. Highlight it and click the Properties button.
3.
In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a
unique IP address that is not used by any other computer on the network connected to the Router.
Make sure that each IP address is unique for each PC or network device.
4.
Click the
Gateway
tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP
address of the Router. Click the Add button to accept the entry.
5.
Click the
DNS
tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP
has not provided the DNS IP address, contact your ISP to get that information or go to its website for
the information.
6.
Click the
OK
button in the TCP/IP properties window, and click Close or
the OK button for the Network
window.
7.
Restart the computer when asked.
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79
Appendix A:
Common Problems and Solutions
Wireless-G VPN Broadband Router
For Windows 2000:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2.
Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the Properties option.
3.
In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and
click the
Properties
button. Select
Use the following IP address
option.
4.
Enter a unique IP address that is not used by any other computer on the network connected to the
Router.
5.
Enter the Subnet Mask, 255.255.255.0.
6.
Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).
7.
Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
8.
Click the
OK
button in the Internet Protocol (TCP/IP) Properties window, and click the
OK
button in the
Local Area Connection Properties window.
9.
Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
1.
Click
Start
and
Control Panel
.
2.
Click the
Network and Internet Connections
icon and then the
Network Connections
icon.
3.
Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using,
and select the Properties option.
4.
In the
This connection uses the following items
box, highlight
Internet Protocol (TCP/IP)
. Click
the
Properties
button.
5.
Enter a unique IP address that is not used by any other computer on the network connected to the
Router.
6.
Enter the Subnet Mask, 255.255.255.0.
7.
Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).
8.
Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
9.
Click the
OK
button in the Internet Protocol (TCP/IP) Properties window. Click the
OK
button in the
Local Area Connection Properties window.
3.
I want to test my Internet connection.
A
Check your TCP/IP settings.
For Windows 98, Me, 2000, and XP:
Refer to Windows Help for details. Make sure
Obtain IP address automatically
is selected in the settings.
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Appendix A:
Common Problems and Solutions
Wireless-G VPN Broadband Router
For Windows NT 4.0:
Click
Start
,
Setting
s, and
Control Panel
. Double-click the
Network
icon.
Click the Protocol tab, and double-click on TCP/IP Protocol.
When the window appears, make sure you have selected the correct Adapter for your Ethernet adapter
and set it for
Obtain an IP address
from a DHCP server.
Click the
OK
button in the TCP/IP Protocol Properties window, and click the
Close
button in the Network
window.
Restart the computer if asked.
B
Open a command prompt.
For Windows 98 and Me:
Click
Start
and
Run
. In the Open field, type in command. Press the
Enter
key or click the
OK
button.
For Windows NT, 2000, and XP:
Click
Star
t and
Run
. In the Open field, type cmd. Press the
Enter
key or click the
OK
button. In the
command prompt, type ping 192.168.1.1 and press the Enter key.
If you get a reply, the computer is communicating with the Router.
If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is
selected in the TCP/IP settings for your Ethernet adapter.
C
In the command prompt, type ping followed by your Internet or WAN IP address and press the
Enter
key.
The Internet or WAN IP Address can be found on the Status screen of the Router’s web-based utility. For
example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.
If you get a reply, the computer is connected to the Router.
If you do NOT get a reply, try the ping command from a different computer to verify that your original
computer is not the cause of the problem.
D
In the command prompt, type ping www.yahoo.com and press the
Enter
key.
If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping
command from a different computer to verify that your original computer is not the cause of the problem.
If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a
different computer to verify that your original computer is not the cause of the problem.
4.
I am not getting an IP address on the Internet with my Internet connection.
Refer to “Problem #3, I want to test my Internet connection” to verify that you have connectivity.
1.
If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix
F: Finding the MAC address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC
address of your Ethernet adapter onto the Router, see the System section of “Chapter 6: Configuring
the Wireless-G VPN Broadband Router” for details.
2.
Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet
connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers).
Please
refer to the Setup section of “Chapter 6: Configuring the Wireless-G VPN Broadband Router” for
details on Internet connection settings.
3.
Make sure you have the right cable. Check to see if the Internet column has a solidly lit Link/Act LED.

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