Linksys WRP400 Router Manual PDF (Setup & Configuration Guide)

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12

Cisco WRP400 User Guide

119

Interactive Voice Response Menu

Overview

This chapter explains how to use the Interactive Voice Response (IVR) Menu to

configure the network settings. Use your telephone’s keypad to enter your

commands and select choices, and the WRP400 will use voice responses.

To access the IVR Menu:

STEP 1

Use a telephone connected to the Phone 1 or 2 port of the WRP400. (You can only

access the IVR Menu through an analog telephone, not any of the Internet phones.)

STEP 2

Press **** (in other words, press the star key four times).

STEP 3

Wait until you hear the response, “Configuration menu. Please enter the option

followed by the # (pound) key, or hang up to exit”.

Menu Commands

Refer to the following table that lists actions, commands, menu choices, and

descriptions. After you select an option, press the # (pound) key. To exit the menu,

hang up the telephone.

If the menu is inactive for more than one minute, the WRP400 will time out. To re-

enter the menu, press ****.

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Interactive Voice Response Menu

Menu Commands

Cisco WRP400 User Guide

120

12

Action

Command

Choices

Description

Enter IVR Menu

****

Use this command to enter

the IVR Menu. Ignore

Special Information Tones

(SITs) or other tones until

you hear, “Configuration

menu. Please enter the

option followed by the #

(pound) key, or hang up to

exit.”

Check DHCP

100

The IVR announces

whether DHCP is enabled

or disabled.

Check IP

Address

110

The IVR announces the

current IP address of the

WRP400.

Check Subnet

Mask

120

The IVR announces the

current subnet mask of the

WRP400.

Check Static

Gateway IP

Address

130

The IVR announces the

current gateway IP

address of the WRP400.

Check MAC

Address

140

The IVR announces the

MAC address of the

WRP400 in hexadecimal

string format.

Check Firmware

Version

150

The IVR announces the

version number of the

firmware running on the

WRP400.

Voice Factory

Reset of the

Router

Warning: All

custom settings

will be lost.

73738

Confirm -

Press 1.

Cancel -

Press *

(star).

After the WRP400

requests confirmation,

press 1 to confirm.

After you hear, “Option

successful”, hang up the

phone. All voice settings

will be reset to their

defaults.

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Cisco WRP400 User Guide

121

Troubleshooting

NOTE

If your questions are not addressed here, refer to the Application Notes and other

Technical Resources on Cisco Partner Central website for Voice and Conferencing,

at the following URL:

http://www.cisco.com/web/partners/sell/smb/products/

voice_and_conferencing.html

This chapter has two sections:

•

“General Troubleshooting,” on page 121

•

“Mobile Network Troubleshooting,” on page125

General Troubleshooting

Q.

My computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

a.

Make sure that the WRP400 is powered on. The Power LED should be

green and not flashing.

b.

If the Power LED is flashing, then power off all of your network devices,

including the modem, the WRP400, and the computers. Wait 30 seconds.

Then power on each device in the following order:

-

Cable or DSL modem

-

WRP400

-

Computer

c.

Check the cable connections. The computer should be connected to one

of the ports numbered 1-4 on the WRP400, and the modem must be

connected to the Internet port on the WRP400.

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Troubleshooting

Cisco WRP400 User Guide

122

A

Q.

There is no dial tone, and the Phone 1 or 2 LED is not lit.

Follow these instructions until your problem is solved:

a.

Make sure the telephone is plugged into the appropriate port, Phone 1 or

2.

b.

Disconnect and re-connect the RJ-11 telephone cable between the

WRP400 and telephone.

c.

Make sure your telephone is set to its tone setting (not pulse).

d.

Make sure your network has an active Internet connection. Try to access

the Internet, and check to see if the WRP400 Internet LED is lit. If you do

not have a connection, then power off all of your network devices,

including the modem, the WRP400, and the computers. Wait 30 seconds.

Then power on each device in the following order:

-

Cable or DSL modem

-

WRP400

-

Computers and other devices

e.

Verify your account information and confirm that the phone line is

registered with your Internet Telephony Service Provider (ITSP).

Q.

When I place an Internet phone call, words are dropped intermittently.

Consider the following possible causes and solutions:

-

Cordless phone:

If you are using the WRP400 wireless function and a

cordless phone, they may be using the same frequency and may

interfere with each other. Move the cordless phone farther away from

the WRP400.

-

Network activity:

There may be heavy network activity, particularly if

you are running a server or using a file sharing program. Try to limit

network or Internet activity during Internet phone calls. For example, if

you are running a file sharing program, files may be uploaded in the

background even though you are not downloading any files, so make

sure you exit the program before making Internet phone calls.

-

Bandwidth:

There may not be enough bandwidth available for your

Internet phone call. You may want to test your bandwidth by using one of

the bandwidth tests available online. If necessary, access your Internet

phone service account and reduce the bandwidth requirements for your

service. For more information, refer to the website of your ITSP.

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Troubleshooting

Cisco WRP400 User Guide

123

A

Q.

The modem does not have an Ethernet port.

If your modem does not have an Ethernet port, then it is a modem for

traditional dial-up service. To use the WRP400, you need a cable/DSL

modem and a high-speed Internet connection.

Q.

I cannot use the DSL service to connect manually to the Internet.

After you have installed the WRP400, it will automatically connect to your

Internet Service Provider (ISP) or Internet Telephony Service Provider

(ITSP), so you no longer need to connect manually.

Q.

The DSL telephone line does not fit into the WRP400 Internet port.

The WRP400 does not replace your modem. You still need your DSL

modem in order to use the WRP400. Connect the telephone line to the DSL

modem, insert the setup CD into your computer, and then follow the

on-screen instructions.

Q.

When I double-click the web browser, I am prompted for a username

and password. How can I bypass this prompt?

Launch the web browser and perform the following steps (these steps are

specific to Internet Explorer but are similar for other browsers):

a.

Select Tools > Internet Options.

b.

Click the Connections tab.

c.

Select Never dial a connection.

d.

Click OK.

Q.

The WRP400 does not have a coaxial port for the cable connection.

The WRP400 does not replace your modem. You still need your cable

modem in order to use the WRP400. Connect your cable connection to the

cable modem, insert the setup CD into your computer, and then follow the

on-screen instructions.

Q.

The computer cannot connect wirelessly to the network.

Make sure the wireless network name or SSID is the same on both the

computer and the WRP400. If you have enabled wireless security, then

make sure the same security method and key are used by both the

computer and the WRP400.

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