45

Chapter 5: Configuring the Wireless-G ADSL Home Gateway

The Status Tab

Wireless-G ADSL Home Gateway

The Wireless Tab

The Wireless network information that is displayed is the Wireless Firmware Version, MAC Address, Mode, SSID,

DHCP Server, Channel, and Encryption Function.

Click the

Wireless Clients Connected

button to view a list of the wireless clients connected to the Gateway,

along with their computer names, IP addresses, and MAC addresses. Click the

Refresh

button if you want to

refresh the displayed information. Click the

Close

button to return to the

Wireless

screen.

Click the

Refresh

button if you want to refresh the displayed information.

Figure 5-45: Wireless

Figure 5-46: Networked Computers

46

Chapter 5: Configuring the Wireless-G ADSL Home Gateway

The Status Tab

Wireless-G ADSL Home Gateway

The DSL Connection Tab

This screen shows information about the DSL connection and the PVC connection.

DSL Status

This section shows the following: DSL Status, DSL Modulation Mode, DSL Path Mode, Downstream Rate,

Upstream Rate, Downstream Margin, Upstream Margin, Downstream Line Attenuation, Upstream Line

Attenuation, Downstream Transmit Power, and Upstream Transmit Power.

PVC Connection

This section displays the following information: Encapsulation, Multiplexing, QoS, Pcr Rate, Scr Rate, Autodetect,

VPI, VCI, Enable status, and PVC Status.

Click the

Refresh

button if you want to refresh the displayed information.

Figure 5-47: DSL Connection

47

Appendix A: Troubleshooting

Common Problems and Solutions

Wireless-G ADSL Home Gateway

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”

Provided are possible solutions to problems that may occur during the installation and operation of the Gateway.

Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys

international website at www.linksys.com/international.

Common Problems and Solutions

1.

I need to set a static IP address on a computer.

You can assign a static IP address to a computer by performing the following steps:

•

For Windows 98 and Me:

1.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network

.

2.

In The following network components are installed box, select the TCP/IP-> associated with your

Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line

with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.

In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a

unique IP address that is not used by any other computer on the network connected to the Gateway.

Make sure that each IP address is unique for each computer or network device.

4.

Click the

Gateway

tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP

address of the Gateway. Click the Add button to accept the entry.

5.

Click the

DNS

tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain

names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your

ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website

for the information.

6.

Click the

OK

button in the TCP/IP properties window, and click Close or

the OK button for the Network

window.

7.

Restart the computer when asked.

•

For Windows 2000:

1.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

.

2.

Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and

select the Properties option.

3.

In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and

click the

Properties

button. Select

Use the following IP address

option.

4.

Enter a unique IP address that is not used by any other computer on the network connected to the

Gateway.

5.

Enter the Subnet Mask, 255.255.255.0.

6.

Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).

48

Appendix A: Troubleshooting

Common Problems and Solutions

Wireless-G ADSL Home Gateway

7.

Toward the bottom of the window, select Use the following DNS server addresses, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

8.

Click the

OK

button in the Internet Protocol (TCP/IP) Properties window, and click the

OK

button in the

Local Area Connection Properties window.

9.

Restart the computer if asked.

•

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If you are using

the Classic interface (where the icons and menus look like previous Windows versions), please follow the

instructions for Windows 2000.

1.

Click

Start

and

Control Panel

.

2.

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

3.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are using,

and select the Properties option.

4.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

. Click

the

Properties

button.

5.

Enter a unique IP address that is not used by any other computer on the network connected to the

Gateway.

6.

Enter the Subnet Mask, 255.255.255.0.

7.

Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).

8.

Toward the bottom of the window, select Use the following DNS server addresses, and enter the

Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its

website to find the information.

9.

Click the

OK

button in the Internet Protocol (TCP/IP) Properties window. Click the

OK

button in the

Local Area Connection Properties window.

2.

I want to test my Internet connection.

A.

Check your TCP/IP settings.

For Windows 98, Me, 2000, and XP:

•

Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.

For Windows NT 4.0:

•

Click

Start

,

Setting

s, and

Control Panel

. Double-click the

Network

icon.

•

Click the Protocol tab, and double-click on TCP/IP Protocol.

•

When the window appears, make sure you have selected the correct Adapter for your Ethernet adapter

and set it for

Obtain an IP address

from a DHCP server.

•

Click the

OK

button in the TCP/IP Protocol Properties window, and click the

Close

button in the Network

window.

•

Restart the computer if asked.

B.

Open a command prompt.

49

Appendix A: Troubleshooting

Common Problems and Solutions

Wireless-G ADSL Home Gateway

For Windows 98 and Me:

•

Click

Start

and

Run

. In the Open field, type in command. Press the

Enter

key or click the

OK

button.

For Windows NT, 2000, and XP:

•

Click

Star

t and

Run

. In the Open field, type cmd. Press the

Enter

key or click the

OK

button. In the

command prompt, type ping 192.168.1.1 and press the Enter key.

•

If you get a reply, the computer is communicating with the Gateway.

•

If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is

selected in the TCP/IP settings for your Ethernet adapter.

C.

In the command prompt, type ping followed by your Internet or WAN IP address and press the

Enter

key.

The Internet or WAN IP Address can be found on the Status screen of the Gateway’s web-based utility. For

example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter

key.

•

If you get a reply, the computer is connected to the Gateway.

•

If you do NOT get a reply, try the ping command from a different computer to verify that your original

computer is not the cause of the problem.

D.

In the command prompt, type ping www.yahoo.com and press the

Enter

key.

•

If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping

command from a different computer to verify that your original computer is not the cause of the problem.

•

If you do NOT get a reply, there may be a problem with the connection.

Try the ping command from a

different computer to verify that your original computer is not the cause of the problem.

3.

I am not getting an IP address on the Internet with my Internet connection.

•

Refer to “Problem #2, I want to test my Internet connection” to verify that you have connectivity.

1.

Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet

connection type is RFC 1483 Bridged, RFC 1483 Routed, RFC 2516 PPPoE, or RFC 2364 PPPoA.

Please

refer to the Setup section of “Chapter 5: Configuring the Wireless-G ADSL Home Gateway” for details

on Internet connection settings.

2.

Make sure you have the right cable. Check to see if the Gateway column has a solidly lit ADSL LED.

3.

Make sure the cable connecting from your Gateway’s ADSL port is connected to the wall jack of the

ADSL service line. Verify that the Status page of the Gateway’s web-based utility shows a valid IP

address from your ISP.

4.

Turn off the computer and Gateway. Wait 30 seconds, and then turn on the Gateway, and computer.

Check the Status tab of the Gateway’s web-based utility to see if you get an IP address.

4.

I am not able to access the Setup page of the Gateway’s web-based utility.

•

Refer to “Problem #2, I want to test my Internet connection” to verify that your computer is properly

connected to the Gateway.

1.

Refer to “Appendix C: Finding the MAC Address and IP address for Your Ethernet Adapter” to verify

that your computer has an IP Address, Subnet Mask, Gateway, and DNS.

2.

Set a static IP address on your system; refer to “Problem #1: I need to set a static IP address.”