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53
Troubleshooting
Linksys EA-Series
Your Internet cable is not plugged in
message
If you get a “Your Internet cable is not plugged in” message when trying to set
up your router, follow these troubleshooting steps.
To fix the problem:
1.
Make sure that an Ethernet or Internet cable (or a cable like the one
supplied with your router) is securely connected to the yellow
Internet
port on the back of the router and to the appropriate port on your
modem. This port on the modem is usually labeled
Ethernet
, but may
be named
Internet
or
WAN
.
Back view of router
Back view of cable modem
Back view of DSL modem
2.
Make sure that your modem is connected to power and is turned on. If it
has a power switch, make sure that it is set to the
ON
or
l
position.
3.
If your Internet service is cable, verify that the cable modem’s
CABLE
port
is connected to the coaxial cable provided by your ISP.
Or
, if your Internet service is DSL, make sure that the DSL phone line is
connected to the modem’s
DSL
port.
4.
If your computer was previously connected to your modem with a USB
cable, disconnect the USB cable.
5.
Install the router again.
Cannot access your router
message
If you cannot access your router because your computer is not connected to
your network, follow these troubleshooting steps.
To access your router, you must be connected to your own network. If you
currently have wireless Internet access, the problem may be that you have
accidentally connected to a different wireless network.
To fix the problem on Windows computers:
1.
On your Windows desktop, right-click the wireless icon in the system tray.
2.
Click
View Available Wireless Networks
. A list of available networks
appears.
Page 57 / 124
54
Troubleshooting
Linksys EA-Series
3.
Click your own network name, then click
Connect
. In the example
below, the computer was connected to another wireless network named
JimsRouter
. The name of the Linksys E-Series network,
BronzeEagle
in this
example
,
is shown selected.
4.
If you are prompted to enter a network key, type your password (Security
Key) into the
Network key
and
Confirm network key
fields, then click
Connect
.
Your computer connects to the network, and you should now be able to
access the router.
To fix the problem on Mac computers:
1.
In the menu bar across the top of the screen, click the
AirPort
icon. A
list of wireless networks appears. Linksys Smart Wi-Fi has automatically
assigned your network a name.
In the example below, the computer was connected to another wireless
network named
JimsRouter
. The name of the Linksys E-Series network,
BronzeEagle
in this example
,
is shown selected.
2.
Click the wireless network name of your Linksys E-Series router
(
BronzeEagle
in the example).
3.
Type your wireless network password (Security Key) into the
Password
field, then click
OK
.
Page 58 / 124
55
Troubleshooting
Linksys EA-Series
After setup
The Internet appears to be unavailable
If the Internet has difficulty communicating with your router, the problem may
appear as a “Cannot find [Internet address]” message in your web browser. If
you know that the Internet address is correct, and if you’ve tried several valid
Internet addresses with the same result, the message could mean that there’s a
problem with your ISP or modem communicating with your router.
Try the following:
•
Make sure that the network and power cables are securely connected.
•
Make sure that the power outlet that your router is connected to has
power.
•
Reboot your router.
•
Contact your ISP and ask about outages in your area.
Why would I need to reboot my router?
The most common method of
troubleshooting your router is to turn off your router’s power, then turn it back
on again. Your router can then reload its custom settings, and other devices
(such as the modem) will be able to “rediscover” the router and communicate
with it. This process is called
rebooting
.
Rebooting your router
To reboot your router using the power cord:
1.
Disconnect the power cord from the router and the modem.
2.
Wait 10 seconds, then reconnect the power cord to the modem. Make
sure it has power.
3.
Wait until the modem’s Online indicator has stopped flashing, or wait
two minutes, then reconnect the power cord to the router.
4.
Wait until the power indicator stops flashing, then wait two minutes
before trying to connect to the Internet from a computer.
To reboot your router using Linksys Smart Wi-Fi:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Diagnostics
tab.
4.
Under
Reboot
, click
Reboot
.
A confirmation screen opens.
5.
Click
Yes
to confirm. The router reboots. While the router is rebooting, all
connected devices will lose their Internet connection.
Linksys Smart Wi-Fi does not open in your web
browser
The latest versions of the most common web browsers work with Linksys Smart
Wi-Fi. Linksys Smart Wi-Fi works with these web browsers:
•
Internet Explorer 8 or higher
•
Firefox 8 or higher
•
Google Chrome 10 or higher
•
Safari 5 (for Mac) or higher
Page 59 / 124
56
Troubleshooting
Linksys EA-Series
You cannot access Linksys Smart Wi-Fi
To access your router directly, see “How to manually set up your router” on
page 24:
All other troubleshooting has been unsuccessful
If you’ve tried previous troubleshooting steps and your network still doesn’t
work, you may need to restore your router’s factory defaults.
Why would I need to restore to factory defaults?
When all other
troubleshooting has failed, you may want to try restoring the router to its basic
factory settings, which are the most common settings used in home networks.
Resetting the router erases your custom settings, so you must restore the
settings after. We recommend that you back up your configuration before
resetting your router to factory defaults. See “How to back up and restore your
router configuration” on page 47.
To restore your router to factory defaults, you can use the
Reset
button on the
router or use Linksys Smart Wi-Fi. For instructions, see “How to restore factory
defaults” on page 48.
Page 60 / 124
57
Specifications
Linksys EA-Series
57
57
Linksys EA6400
Model Name
Linksys EA6400
Description
Linksys Smart Wi-Fi Router AC 1600
Model Number
EA6400
Switch Port Speed
10/100/1000 Mbps (Gigabit Ethernet)
Radio Frequency
2.4 and 5 GHz
# of Antennas
2 (2.4 GHz) + 3 (5 GHz)
Ports
Power, USB, Internet, Ethernet (1-4)
Buttons
Reset, Wi-Fi Protected Setup,
power (EU models only)
LEDs
Top panel: Power
Back panel: Internet, Ethernet (1-4)
UPnP
Supported
Security Features
WEP, WPA, WPA2, RADIUS
Security Key Bits
Up to 128-bit encryption
Storage File System Support
FAT, NTFS, and HFS+
Browser Support
Internet Explorer 8 or higher, Firefox 4 or
higher, Google Chrome 10 or higher, and
Safari 4 or higher
Environmental
Dimensions
10.8
”
x 1.58
”
x 7.25
”
(256 x 40 x 184 mm)
Unit Weight
17.67 oz (501 g)
Power
12V, 3A
Certifications
FCC, IC, CE, Wi-Fi a/b/g/n/draft ac,
Windows 7, Windows 8, DLNA
Operating Temp.
32 to 104°F (0 to 40°C)
Storage Temp.
-4 to 140°F (-20 to 60°C)
Operating Humidity
10 to 80% relative humidity,
non-condensing
Storage Humidity
5 to 90% non-condensing
NOTES
For regulatory, warranty, and safety information, see the CD that
came with your router or go to
Linksys.com/support
.
Specifications are subject to change without notice.
Maximum performance derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower
wireless network capacity, data throughput rate, range and
coverage. Performance depends on many factors, conditions and
variables, including distance from the access point, volume of
network traffic, building materials and construction, operating
system used, mix of wireless products used, interference and other
adverse conditions.
Specifications

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