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48
Maintaining and Monitoring
Linksys EA-Series
How to upgrade the router’s firmware
Why would I need to upgrade my router’s firmware?
Linksys may periodically
publish a firmware upgrade either to fix a problem or to add features to your
router.
IMPORTANT
Do not interrupt the upgrade process. You should not turn off the
router or press the Reset button during the upgrade. Doing so may
permanently disable the router.
TIPS
Your router automatically checks for available updates and
installs them by default. Use the following instructions only if the
automatic firmware update has been turned off.
To upgrade the router’s firmware:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Connectivity
.
3.
Click the
Basic
tab.
4.
Under
Firmware Update
, click
Check for Updates
.
5.
If an available update is found, follow the on-screen instructions to install
it.
TIP
To have your router automatically check for updates and install
them, select
Automatic
under
Firmware Update.
How to restore factory defaults
If you’ve tried previous troubleshooting steps and your network still doesn’t
work, you may need to restore your router’s factory defaults. To restore your
router to factory defaults, you can use the
Reset
button on the router or use
Linksys Smart Wi-Fi.
To reset your router using the reset button:
CAUTION
Whenever you restart the router, all logs that are not saved will be
lost.
1.
With your router connected to power and turned on, press and hold the
Reset
button on the back of your router for about 10 seconds (until the
power indicator flashes).
To reset your router to factory defaults using Linksys Smart Wi-Fi:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Diagnostics
tab.
4.
Under
Factory reset
, click
Reset
.
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49
Maintaining and Monitoring
Linksys EA-Series
A confirmation screen opens.
5.
Click
Yes
to confirm. All settings and logs are deleted, and your router is
returned to its factory default settings.
How to check the status of your router
Why would I want to check the status of my router?
Your router status tells
you whether you have a secure Internet connection and informs you about the
status of your network-connected devices.
To check your router status:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Status
tab. Detailed information about your router status is
displayed.
TIP
For field descriptions, click
Help
at the top of the screen.
4.
To view a list of connected network devices, click
Devices
. To view a full
report of your router status, click
Report
.
5.
Click
OK
to close the screen.
Page 53 / 124
50
Maintaining and Monitoring
Linksys EA-Series
How to disable the Ethernet port status lights
Why would I want to disable the Ethernet port status lights?
Depending on
the placement of the router in a home, you
might find the lights distracting.
You can easily disable the lights using Linksys Smart Wi-Fi.
To disable the lights:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Connectivity
.
3.
Click the
Basic
tab.
4.
Under
Port Lights
, click the
ON
/
OFF
button.
How to test your Internet connection
What utilities are included in my router to test my Internet connection?
Your router includes two diagnostic tests, Ping and Traceroute, that let you
check network connections, including network devices and your Internet
connection.
To diagnose your Internet connection:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Diagnostics
tab.
4.
To check whether an address can be reached:
a.
Under
Ping IPv4
, enter an IP address or URL into the
IP or host name
field.
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51
Maintaining and Monitoring
Linksys EA-Series
b.
Select a number of times to ping from the
Number to ping
drop-
down list.
c.
Click
Start to Ping
. A window opens showing the ping test results.
You will see a response for each successful ping.
NOTE
If an Internet URL fails to respond to ping, it doesn’t necessarily
mean that the site is down. For security reasons, some sites are
configured to not respond to ping requests.
5.
To trace the route that packets take between your router and a specific
address:
a.
Under
Trace route
, enter an address in the
IP or host name
field.
b.
Click
Start to Traceroute
. A window opens with the test results.
How to configure and use logs
What kind of logging capabilities does my router have?
Your router can
track all traffic for your Internet connection and record that information in a 
log
.
To enable and view logs:
1.
Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-
Fi” on page 7.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Logs
tab.
4.
To enable logs, click the
Enable Logs
button so that
ON
is displayed.
You can:
•
View the logs directly in the list
•
Open the logs in a separate browser window
•
Print the logs
Page 55 / 124
52
Troubleshooting
Linksys EA-Series
52
This chapter can help you solve common setup issues and connect to the
Internet. You can find more help from our award-winning customer support at
linksys.com/support
.
Your router was not successfully set up
If Linksys Smart Wi-Fi did not complete the setup, you can try the
following:
•
Press and hold the
Reset
button on your router with a paperclip or pin
until the LED starts flashing (about 10 seconds), then install the router
again.
Your router’s appearance may vary
•
Temporarily disable your computer’s firewall (see the security software’s
instructions for help), then install the router again.
•
If you have another computer, use that computer to install the router
again.
Windows XP Service Pack update
On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3 in order
to work. If the currently installed Service Pack is older than version 3, you need
to download and install Service Pack 3.
TIP
To temporarily connect to the Internet and download the required
Service Pack, you can use the included Ethernet cable to connect
your computer directly to your modem.
To install Service Pack 3:
1.
Connect to the Microsoft Update website (
update.microsoft.com/
windowsupdate
).
2.
Follow the instructions on the website or contact Microsoft if you need
further help.
3.
After downloading and installing Service Pack 3, install the router again.
Troubleshooting

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