Appendix C FAQ and Troubleshooting

What can I do when I have some trouble at the first time?

1. Why can I not configure the router even if the cable is plugged in the ports of Router and

the led is also light?

A:

First, make sure that which port is plugged. If the cable is in the Wan port, please change to plug

in LAN port 1 or LAN port 4:

Then, please check if the Pc gets ip address from Router. Use command mode as below:

If yes, please execute Browser, like Mozilla and key 192.168.123.254 in address.

If not, please ipconfig /release, then ipconfig /renew.

Whatever I setup, the pc can not get ip. Please check Status Led and refer to the Q2:

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2. Why can I not connect the router even if the cable is plugged in LAN port and the led is light?

A:

First, please check Status Led. If the device is normal, the led will blink per second.

If not, please check the blinking Status led shows.

There are many abnormal symptoms as below:

Status Led is bright or dark in work:

The system hanged up .Suggest powering off and on the

router. But this symptom often occurs, please reset to default or upgrade latest fw to try again.

Status led flashes irregularly:

Maybe the root cause is Flash ROM and please press reset Button to

reset to default or try to use Recovery mode. (Refer to Q3 and Q4)

Status flashes very fast while powering on:

Maybe the router is the recovery mode and please

refer to Q4.

3. How to reset to factory default?

A:

There are 2 methods to reset to default.

Method 1)

Restore with RESET button

First, turn off the router and press the RESET button in. And then, power on the router and push the

RESET button down until the Status start flashing, then remove the finger. If LED flashes about 8

times, the RESTORE process is completed. However, if LED flashes 2 times, repeat steps and try

again.

Method 2)

Restore directly when the router power on

First, push the RESET button about 5 seconds (Status will start flashing about 5 times), remove the

finger. The RESTORE process is completed.

4. Why can I not connect Internet even though the cables are plugged in WAN port and LAN

port and the LEDs are blink? In addition, Status led is also normal and I can configure web

management?

A:

Make sure that the network cable from DSL or Cable modem is plugged in Wan port of Router and

that the network cable from LAN port of router is plugged in Ethernet adapter. Then, please check

which wan type you use. If you are not sure, please call the ISP. Then please go to this page to input

the information of ISP is assigned.

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5. When I use Static IP Address to roam Internet, I can access or ping global IP 202.93.91.218,

But I can not access the site that inputs domain name, for example

http://espn.com

?

A:

Please check the DNS configuration of Static IP Address. Please refer to the information of ISP

and assign one or two in DNS item.

How do I connect router by using wireless?

1. How to start to use wireless?

A:

First, make sure that you already installed wireless client device in your computer. Then check the

configuration of wireless router. The default is as below:

About wireless client, you will see wireless icon:

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Then click and will see the AP list that wireless client can be accessed:

If the client can not access your wireless router, please refresh network list again.

Choose the one that you will want to connect and connect:

If successfully, the computer will show

User will also retrieve IP from router:

2. When I use AES encryption of WPA-PSK to connect even if I input the correct

pre-share key?

A:

First, you must check if the driver of wireless client supports AES encryption. Please refer to the

below:

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If SSID is default and click “Properties” to check if the driver of wireless client supports AES

encryption.

3. When I use wireless to connect the router, but I find the signal is very low even if I am close

to the router?

A:

Please check if the wireless client is normal, first. If yes, please send the unit to the seller and

verify what the problem is.

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