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WLAN ADSL2+ Router

1

Check the cable connections between the ADSL port and the wall jack. The DSL

LEDs on the front panel of WLAN ADSL2+ Router should be on.

2

Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are

the same as what you collected from your telephone company and ISP.

3

Restart WLAN ADSL2+ Router. If you still have problems, you may need to verify

your VPI, VCI, type of encapsulation and type of multiplexing settings with the

telephone company and ISP.

I cannot get a WAN IP address from the ISP.

STEPS

CORRECTIVE ACTION

1

The ISP provides the WAN IP address after authenticating you. Authentication may

be through the user name and password, the MAC address or the host name.

2

The username and password apply to PPPoE and PPoA encapsulation only. Make

sure that you have entered the correct

Service Type

,

User Name

and

Password

(be sure to use the correct casing).

A.7 Internet Access

I cannot access the Internet.

STEPS

CORRECTIVE ACTION

1

Make sure WLAN ADSL2+ Router is turned on and connected to the network.

2

If the DSL LEDs are off, refer to

Section A.1.3

.

3

Verify your WAN settings.

4

Make sure you entered the correct user name and password.

Internet connection disconnects.

STEPS

CORRECTIVE ACTION

1

Check the schedule rules.

2

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.

3

Contact your ISP.

A.8 Remote Node Connection

I cannot connect to a remote node or ISP.

STEPS

CORRECTIVE ACTION

1

Check WAN screen to verify that the username and password are entered properly.

2

Verify your login name and password for the remote node.

3

If these steps fail, you may need to verify your login and password with your ISP.