Page 171 / 197 Scroll up to view Page 166 - 170
Night Service
171
Do Not Disturb
When this setting is selected, the telephones con-
nected with the FRITZ!Box will not ring.
This setting does not apply to the IP telephones. They
are connected with the FRITZ!Box either by means of
a network cable or via WLAN. The Do Not Disturb set-
ting is not applied to IP telephones.
If you connected a fax machine to the FRITZ!Box, this
device is disabled during night service.
The Do Not Disturb setting has no effect on the fax
function integrated in the FRITZ!Box.
If you connected an answering machine to the
FRITZ!Box, this device is not active during night service.
The Do Not Disturb setting has no effect on the an-
swering machine integrated in the FRITZ!Box.
Individual settings can be made for different devices;
for instance, different times for the Do Not Disturb
setting can be set for individual telephones. Or, you
can except individual devices entirely from the Do
Not Disturb setting. The individual settings can be
configured in the “Telephony / Telephony Devices”
menu.
Page 172 / 197
172
Customer Service Guide
8
Customer Service Guide
Help on All Important Service Topics
AVM is here to help should any questions or problems arise. Here you
will find the important information you need, in the form of frequently
asked questions (FAQs), manuals, updates and support.
Microsoft Updates
In many cases problems that arise during operation can
be resolved by installing the current Microsoft Service
Pack or other Microsoft updates.
The current service packs and updates can be obtained
free of charge from Microsoft at the address:
www.microsoft.com
8.1
Documentation
To take advantage of all commands and features of your
FRITZ!Box Fon WLAN 7390, consult the following docu-
mentation:
Help
In the FRITZ!Box user interface you can open the detailed
Help by clicking the “Help” buttons.
Manual
The FRITZ!Box Fon WLAN 7390 manual is available on the
Internet in PDF format, and can be downloaded at:
www.avm.de/en/service/manuals
8.2
Frequently Asked Questions (FAQs)
We would like to make our products as easy to use as pos-
sible. If you still have problems, sometimes a little tip is
all you need to resolve them. That is why we present you
with a selection of frequently asked questions.
The English-language FAQs can be viewed at the following
address:
www.avm.de/en/service/FAQs
The current Adobe Acrobat Reader for reading PDF docu-
ments can be downloaded from the Internet free of charge
at
www.adobe.com
.
Page 173 / 197
Updates and Software
173
8.3
Updates and Software
FRITZ!Box provides firmware updates and additional soft-
ware you can use with your FRITZ!Box free of charge.
Firmware
Use the “Update Firmware” wizard on the FRITZ!Box user
interface to perform an update of your firmware.
Programs
The latest software is also available for download at the
following address:
www.avm.de/en/download
FTP
Experienced users can also download updates from the
AVM FTP server. Click the “FTP Server” link in the down-
load area, or enter the following address:
ftp.avm.de
8.4
Support from the AVM Service Team
Should problems with your FRITZ!Box arise, we recom-
mend taking the following steps:
1.
If you have questions about starting operation of
your FRITZ!Box, please consult the chapter “Connect-
ing” from page 14.
Please see the information in the section “Product
Details” from page 122.
2.
If you have any problems, seek first aid by consulting
the chapter “Troubleshooting” from page 101.
This chapter also presents useful tips on problems
with establishing connections.
3.
The next step is to consult the English-language FAQs
in the Internet:
www.avm.de/en/service/FAQs
This site contains answers to questions our custom-
ers have frequently asked our Support team.
4.
If you do not find the answer you need in the FAQs,
AVM Support will assist you. The support desk can be
reached by e-mail or by fax.
Page 174 / 197
174
Support by E-mail
Support by E-mail
You can send us an English-language e-mail request at
any time using the “Service” area of our web site. The
“Service” area can be reached at:
www.avm.de/en/service
Select the product for which you need support from the
“Support” area. Click the “Mail Form” link to open the e-
mail form. Fill out the form in English and send it to AVM
by clicking the “Send” button. Our Support team will re-
spond by e-mail as quickly as possible.
Please take advantage of the information sources
described above before contacting AVM support.
Page 175 / 197
Glossary
FRITZ!Box Fon WLAN 7390
175
Glossary
ADSL
abbreviation for Asymmetric Digital Subscriber Line
ADSL (G.992.1/G992.2) was developed on the basis of
DSL technology in order to satisfy the increasing demand
for higher throughput rates during uploading and down-
loading.
designates a fast kind of data transmission that works
with standard copper cables and transports signals in
both directions at different speeds (upstream at
640 Kbit/s and downstream at up to 9 Mbit/s).
ADSL2
abbreviation for Asymmetric Digital Subscriber Line 2
ADSL 2 (G.992.3) is a further development of the ADSL
standard.
ADSL2 offers range much greater than did the first ADSL
generation, and is significantly more robust than ADSL, as
it can simply disable single carrier frequencies when they
produce interference. This feature allows ADSL2 to pre-
vent synchronization losses.
With a throughput rate of up to 12 Mbit/s downstream,
ADSL2 offers considerably greater bandwidth than ADSL.
ADSL2 is completely downward compatible, meaning that
terminal equipment compliant with ADSL can also be op-
erated on ADSL2 lines, although they cannot exploit the
advantages of ADSL2.
In practice ADSL2 has become less important since the
ADSL2+ standard has made higher throughput rates pos-
sible.
ADSL2+
abbreviation for Asymmetric Digital Subscriber Line 2 with
extended bandwidth
ADSL 2+ (G.992.5) is a further development of the ADSL
standard.

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