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Page 196 / 207 Scroll up to view Page 191 - 195
EE Bright Box User Manual
196
PPP: LCP/IPCP
sending/received
CONFREQ
The Point-to-Point Protocol has sent or received a
Configure-Request message.
PPP: LCP/IPCP
sending/received
CONFACK
The Point-to-Point Protocol has sent or received a
Configure-ACK (Acknowledge) message.
PPP: LCP/IPCP
sending/received
CONFNAK
The Point-to-Point Protocol has sent or received a
Configure-NAK (Negative Acknowledge) message.
PPP: LCP/IPCP
sending/received CONFREJ
The Point-to-Point Protocol has sent or received a
Configure-Reject message.
PPP: LCP/IPCP
sending/received
TERMREQ
The Point-to-Point Protocol has initiated a request
to terminate the PPP connection.
PPP: LCP/IPCP
sending/received
TERMACK
The Point-to-Point Protocol has responded to the
TERMREQ with an acknowledgement to close the
PPP connection.
PPP connection up (VC1)
A connection to the Internet has been established
using Point-to-Point Protocol.
PPP connection down
(VC1)
A previous connection to the Internet has been lost
over Point-to-Point Protocol.
PPP: LCP up
Link Control Protocol is up.
PPP: LCP down
Link Control Protocol is down and the Internet
connection has been lost. May indicate a problem
with the broadband line, or an incorrect broadband
username and password.
PPP: IPCP up
Internet Protocol Control Protocol is up
PPP: IPCP down
Internet Protocol Control Protocol is down. May
indicate a problem with the broadband line, or an
incorrect broadband username and password.
PPP: CHAP authentication
succeeded
Broadband authentication has been successful.
PPP: CHAP authentication
failed
Broadband authentication has failed, check to see
whether the broadband username and password are
correct.
PPP: CHAP not supported
Challenge Handshake Authentication Protocol is not
supported on this broadband connection. Check
that you are using the correct authentication
protocol for your broadband line.
PPP: PAP not supported
Password Authentication Protocol is not supported
on this broadband connection. Check that you are
using the correct authentication protocol for your
broadband line.
Possible DoS attack
detected from [IP Address]
[MAC Address]
The router has detected a Denial of Service attack
from the listed IP and MAC Address.
A Denial of Service attack may be triggered by the
following events - Zero Length IP, Ping of Death, IP
Spoofing, Smurf Attack, Snork Attack, UDP Port
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EE Bright Box User Manual
197
Loopback or Port Scanning (with invalid TCP flags or
more than 20 TCP connections in 4 seconds).
admin login success from
[IP Address]
A login to the router admin pages has been
successful by the listed IP address
admin login duplicate from
[IP Address]
The listed IP address has attempted to login to the
router admin pages when somebody else is already
logged in.
admin login error from [IP
Address]
A login to the router admin pages has not been
successful, an incorrect username and/or password
has been entered by the listed IP address.
admin timeout from [IP
Address]
An idle timeout on the admin pages has occurred for
the listed IP address.
admin logout from [IP
Address]
The listed IP address has logged out of the router
admin pages.
Page 198 / 207
EE Bright Box User Manual
198
CHAPTER 8: TROUBLESHOOTING
The following section contains troubleshooting tips for various issues you may encounter
when using your Bright Box Wireless Router. For further assistance, EE Broadband customers
may call us on 0844 873 8586.
Unable to display the router admin pages using 192.168.1.1
First check to see whether your computer has a connection to the Bright Box router. Open a
web browser and attempt to access the router admin pages by entering 192.168.1.1 in the
browser address bar. If you’re unable to log in to the router admin pages in your web browser
on 192.168.1.1, check the following:
•
First check that the router is powered on and the Power light is lit.
•
If you’re connected to the router using an Ethernet cable, check that the Ethernet cable
is correctly plugged into one of the router’s LAN ports, and into the Ethernet plug on
your computer. The LAN light for the connected port on the front of the router should be
lit. See
Chapter 3: Installation
for more information on setting up your Bright Box.
•
Microsoft Windows: If you’re connected to the router using a wireless or Ethernet
connection, check the Network Connection Details screen and verify that DHCP
Enabled is ‘Yes’, IPv4 Address is ‘192.168.1.x’ (x representing a number between 2 and
254), IPv4 Subnet Mask is ‘255.255.255.0’, IPv4 Default Gateway is ‘192.168.1.1’, DHCP
Server is ‘192.168.1.1’ and DNS Server is ‘192.168.1.1’
•
Apple Mac OS X: You can check the network settings in Network Preferences >
Advanced… > TCP/IP. Configure IPv4 should read ‘Using DHCP’, ‘IPv4 Address’ is
‘192.168.1.x’ (x representing a number between 2 and 254), ‘Subnet Mask’ is
‘255.255.255.0’, Router is ‘192.168.1.1’.
Page 199 / 207
EE Bright Box User Manual
199
•
If the ‘DHCP Enabled’ value displays ‘No’ (or ‘Configure IPv4’ isn’t ‘Using DHCP’ on a Mac)
then your computer might be using a static IP address rather than DHCP. Change your
network settings to ‘Obtain an IP Address Automatically’ (on Windows) or ‘Using DHCP’
on Mac OS X.
•
If the IPv4 Address displays 169.254.x.x then your computer has had trouble
communicating with the router’s DHCP server – reboot your computer and restart the
router before trying again.
•
If you’re connecting to the router over a wireless connection, try connecting to the
router with the black Ethernet cable supplied with the Bright Box.
•
Close your browser window and re-open the browser, attempt to access 192.168.1.1
again.
•
If you have previously used another router prior to the Bright Box, clear your browser’s
temporary Internet files, cookies and cache and try to log in to 192.168.1.1 again.
•
Check that your web browser isn’t configured to establish a dial-up connection. In
Internet Explorer you can find this setting in Internet Options and clicking the
Connections tab. Internet Explorer should be set to ‘Never Dial a Connection’ (or this
option should be greyed out).
•
Check that your web browser isn’t configured to use a Proxy Server. In Internet Explorer
you can find this setting in Internet Options and clicking on the Connections tab.
Click on LAN Settings and ensure that the ‘Use a Proxy Server…’ box is unticked and
that ‘Automatically detect settings’ is ticked.
Unable to connect to the Internet
If you are able to access the router admin pages, but cannot get a connection through to the
Internet then either there is a problem with your broadband line, or your router is not
correctly configured to connect to EE Broadband. See
Chapter 3: Installation
for more
information on setting up your Bright Box.
•
For ADSL Broadband: Check that one end of your grey broadband cable is connected to
the DSL port at the back of the router.
•
For ADSL Broadband: Check that the other end of your grey broadband cable is
connected to the DSL port on your microfilter.
•
For ADSL Broadband:
Check that your microfilter is connected to your telephone socket,
ideally the master socket in your house
Page 200 / 207
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200
•
For ADSL Broadband:
Check that all of the telephone sockets in your house have an
ADSL microfilter connected to them.
•
For Fibre broadband: Check that the Ethernet cable is connected between the WAN port
on the Bright Box and the LAN 1 port on the modem.
•
For Fibre broadband: Check that the Fibre broadband modem is powered on.
•
Check that your EE ADSL or Fibre broadband service is up and running - you should have
received a text and email when it is (this can take up to 10 working days from the date
you placed your order).
•
Check that the Broadband light on the front of your router is solid green. This indicates
that your router has synchronised with the EE broadband service. If the Broadband light
is not lit or is flashing continuously, and all of the above checks have been undertaken
then there may be a fault on your broadband line. Please contact EE Broadband support.
•
For ADSL Broadband: You can also check the status of your ADSL connection by logging
into the router admin pages on 192.168.1.1 and navigating to the Status page. If the
‘Broadband State’ reads ‘Disconnected’ then there may be a fault on your broadband line.
Please contact EE Broadband support.
•
Log in to the admin pages in your browser on 192.168.1.1 and navigate to the Status
page. If the Broadband State is ‘Connected’ but the Internet State is ‘Disconnected’ (and
the Internet IP Address is ‘0.0.0.0’) then you may have incorrect broadband username or
password.
•
Navigate to the Basic Set-Up > Broadband Settings page and check that the
‘Broadband Username’ and ‘Broadband Password’ fields contain the correct credentials
for your EE Broadband service. If either of these values are wrong, update them with the
correct details and click Save Settings. Navigate back to the Status page and check
to see if the ‘Internet State’ displays ‘Connected’ and an ‘Internet IP Address’ is visible. If
so, try to display a page in your web browser.
•
If your Broadband username and password are correct, check the other settings on the
Basic Set-Up > Broadband Settings page. For EE Broadband they should be as
follows:
o
Broadband Type is ‘ADSL’ (for ADSL broadband) or ‘Fibre/Ethernet’ (for Fibre
broadband)
o
Protocol is ‘PPPoA’ (for ADSL broadband) or ‘PPPoE’ (for Fibre broadband)
o
VPI/VCI is ‘0/38’ (for ADSL broadband only)

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