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Page 246 / 251 Scroll up to view Page 241 - 245
Vigor2920 Series User’s Guide
236
6.3 Pinging the Router from Your Computer
The default gateway IP address of the router is 192.168.1.1. For some reason, you might need
to use “ping” command to check the link status of the router.
The most important thing is
that the computer will receive a reply from 192.168.1.1.
If not, please check the IP address
of your computer. We suggest you setting the network connection as
get IP automatically
.
(Please refer to the section 6.2)
Please follow the steps below to ping the router correctly.
For Windows
1.
Open the
Command
Prompt window (from
Start menu> Run
).
2.
Type
command
(for Windows 95/98/ME) or
cmd
(for Windows NT/ 2000/XP/Vista).
The DOS command dialog will appear.
3.
Type ping 192.168.1.1 and press [Enter]. If the link is OK, the line of
“Reply from
192.168.1.1:bytes=32 time<1ms TTL=255”
will appear.
4.
If the line does not appear, please check the IP address setting of your computer.
For MacOs (Terminal)
1.
Double click on the current used MacOs on the desktop.
2.
Open the
Application
folder and get into
Utilities
.
3.
Double click
Terminal
. The Terminal window will appear.
4.
Type
and press [Enter]. If the link is OK, the line of
“64 bytes from
192.168.1.1: icmp_seq=0 ttl=255 time=xxxx ms
” will appear.
VoIPon
www.voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299
Page 247 / 251
Vigor2920 Series User’s Guide
237
6.4 Checking If the ISP Settings are OK or Not
Open
WAN >> Internet Access
page and then check whether the ISP settings are set
correctly. Click
Details Page
of WAN1/WAN2
to review the settings that you configured
previously.
For PPPoE Users
1.
Check if the
Enable
option is selected.
2.
Check if
Username
and
Password
are entered with correct values that you
got from
your
ISP
.
VoIPon
www.voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299
Page 248 / 251
Vigor2920 Series User’s Guide
238
For Static Users
1.
Check if the
Enable
option for Broadband Access is selected.
2.
Check if
WAN IP Network Settings
is set appropriately.
3.
Check if
IP Address, Subnet Mask
and
Gateway
are set correctly (must identify with
the values from your ISP) if you choose
Specify an IP address
.
VoIPon
www.voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299
Page 249 / 251
Vigor2920 Series User’s Guide
239
For PPTP Users
1.
Check if the
Enable
option for
PPTP
Link is selected.
2.
Check if
PPTP Server, Username,
and
Password
are set correctly (must identify with
the values from your ISP).
3.
Check if
WAN IP Network Settings
are set properly. If you select
Specify an IP
address
, you have to type in the values of
IP Address
and
Subnet Mask
manually. Be
sure the values that you type identify with the values from your ISP.
6.5 Problems for 3G Network Connection
When you have trouble in using 3G network transmission, please check the following:
Check if USB LED lights on or off
You have to wait about 15 seconds after inserting 3G USB Modem into your Vigor2920. Later,
the USB LED will light on which means the installation of USB Modem is successful. If the
USB LED does not light on, please remove and reinsert the modem again. If it still fails,
restart Vigor2920.
USB LED lights on but the network connection does not work
Check the PIN Code of SIM card is disabled or not. Please use the utility of 3G USB Modem
to disable PIN code and try again. If it still fails, it might be the compliance problem of system.
Please open DrayTek Syslog Tool to capture the connection information (WAN Log) and send
the page (similar to the following graphic) to the service center of DrayTek.
VoIPon
www.voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299
Page 250 / 251
Vigor2920 Series User’s Guide
240
Transmission Rate is not fast enough
Please connect your Notebook with 3G USB Modem to test the connection speed to verify if
the problem is caused by Vigor2920. In addition, please refer to the manual of 3G USB
Modem for LED Status to make sure if the modem connects to Internet via HSDPA mode. If
you want to use the modem indoors, please put it on the place near the window to obtain better
signal receiving.
6.6 Backing to Factory Default Setting If Necessary
Sometimes, a wrong connection can be improved by returning to the default settings. Try to
reset the router by software or hardware. Such function is available in
Admin Mode
only.
Warning:
After pressing
factory default setting
, you will loose all settings you did
before. Make sure you have recorded all useful settings before you pressing. The
password of factory default is null.
Software Reset
You can reset the router to factory default via Web page. Such function is available in
Admin
Mode
only.
Go to
System Maintenance
and
choose
Reboot System
on the web page. The following
screen will appear. Choose
Using factory default configuration
and click
OK
. After few
seconds, the router will return all the settings to the factory settings.
VoIPon
www.voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299

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