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Page 31 / 42 Scroll up to view Page 26 - 30
Advanced settings
2¶
Upgrading the firmware
The latest firmware is available on
www.dovado.com/umrfirmware
Warning!
Do not remove the power or the USB modem during
upgrading as this will break your UMR!
There are two ways to upgrade the firmware: you can either upgrade
the UMR via HTTP or via FTP. HTTP is used for conducting the
upgrade process locally from a computer attached to the UMR, whereas
the FTP method is used when the source of the upgrade file is on a
server located in a remote location.
HTTP Method:
It is recommended that you use the first method. Point a web browser
to
www.dovado.com
and download the upgrade file to your computer.
Remember where you store the file. Log in to the configuration pages
from your computer as described in section
Configuring the UMR
. Go
to
Upgrade->Upgrade HTTP.
Click on the
Browse
button and select the
upgrade file you just downloaded, and then click on
Open
. Click on
Start HTTP Upload
to start the upgrade process.
When the upgrade is done, the UMR will automatically restart and a
login button will appear in the web browser. The UMR is ready to use
once it has been restarted.
FTP Method:
If you have an FTP server you have the choice to upgrade the UMR via
FTP. Once the upgrade file is on the FTP server in the root directory,
log in to the configuration pages as described in section Configuring the
UMR. Go to
Upgrade->Upgrade FTP
. Then, type in the IP address of
the FTP server under FTP Server IP and the filename under Filename,
then click on
Start FTP Download
to start the upgrade process. The text
“Restarting…” will appear in your web browser when the upgrade has
finished.
Page 32 / 42
Advanced settings
²0
Note:
In order to use the FTP upgrade option, the FTP server which contains
the firmware image must be accessible via an anonymous FTP account.
Close the web browser and wait until the UMR has restarted. The
UMR is now ready to use.
Page 33 / 42
Troubleshooting
Internet
Q1: My UMR is not connecting to the Internet!
A:
Do all of the following:
•
First check if the USB LED on the UMR (third light from the left)
is OFF. If so, continue with the following steps. If not, then see the
answers to Question 2.
•
Please verify that you are able to connect to your mobile operator
using the USB modem in your computer!
• Always insert the USB modem into the UMR before powering it
on!
• Log into the UMR on http://192.168.0.1/
•
Check that your UMR has identified the USB modem (Check the
Reported Backhaul Technology
under
Home
upon logging into the
UMR). If not, check if your USB modem is supported:
www.dovado.com/modems
•
Check the signal strength in the
Modem->Modem Status
page.
•
Verify that a correct
Access Point Name (APN)
and/or Username
and Password has been inserted in the PDP or PPP sections of the
Modem Settings
. Check that the APN information provided by your
mobile operator is identical with the APN information used in the
UMR settings.
•
If using a PIN code on your SIM card, insert it in
Modem-
>Modem Settings
page.
Troubleshooting
²±
Page 34 / 42
Q2: The USB LED on the front of the UMR is lit, yet I can’t surf!
How come?
A:
Test to see if you can do the following (in listed order):
1.
Ping the UMR’s internal IP address.
•
In Windows, click on
Start
followed by
Run
and type in
cmd
.
•
Once the black command prompt is open, type in
followed by
Enter
and see if 4 pings are replied positively.
•
If positive, then try the next step.
•
If negative, please try with another computer if possible. Also check
your IP settings and switch to DHCP (dynamic IP) settings on your
computer’s network interface.
2.
Ping an external IP address.
•
Try to ping www.yahoo.com and note if 4 pings are replied
positively.
•
If so, then please check your web browser’s settings for any conflicting
proxy settings.
Troubleshooting
²2
Page 35 / 42
Support
Technical support for this product is available by email however the
www.dovado.com/support
website offers Configuration scenarios along
with a Frequently Asked Questions (FAQ) section for troubleshooting.
When contacting by email (
), do not forget to
provide the following information (it can be found on the label at the
bottom of the UMR unit or under Home in the configuration pages):
•
Model number or product name
•
Serial number of the product
•
Firmware revision
•
Any possible screenshots or visual feedback relating to the problem.
Support
²²

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