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Section 6 - Troubleshooting

3. Why can’t I connect to certain sites or send and receive emails when connecting through my router?

If you are having a problem sending or receiving email, or connecting to secure sites such as eBay, banking sites, and

Hotmail, we suggest lowering the MTU in increments of ten (Ex. 1492, 1482, 1472, etc).

Note: AOL DSL+ users must use MTU of 1400.

To find the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to. A destination could

be another computer, or a URL.

• Click on

Start

and then click

Run

.

• Windows

®

95, 98, and Me users type in

command

(Windows

®

NT, 2000, and XP users type in

cmd

) and

press

Enter

(or click

OK

).

• Once the window opens, you’ll need to do a special ping. Use the following syntax:

ping [url] [-f] [-l] [MTU value]

Example:

ping yahoo.com -f -l 1472

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Section 6 - Troubleshooting

You should start at 1472 and work your way down by 10 each time. Once you get a reply, go up by 2 until you get a

fragmented packet. Take that value and add 28 to the value to account for the various TCP/IP headers. For example,

lets say that 1452 was the proper value, the actual MTU size would be 1480, which is the optimum for the network

we’re working with (1452+28=1480).

Once you find your MTU, you can now configure your router with the proper MTU size.

To change the MTU rate on your router follow the steps below:

• Open your browser, enter the IP address of your router (192.168.0.1) and click

OK

.

• Enter your username (admin) and password (blank by default). Click

OK

to enter the web configuration

page for the device.

• Click on

Setup

and then click

Manual Configure

.

• To change the MTU enter the number in the MTU field and click

Save Settings

to save your settings.

• Test your email. If changing the MTU does not resolve the problem, continue changing the MTU in

increments of ten.

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Appendix A - Wireless Basics

D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless

connectivity within your home, business or public access wireless networks. Strictly adhering to the IEEE standard,

the D-Link wireless family of products will allow you to securely access the data you want, when and where you want

it. You will be able to enjoy the freedom that wireless networking delivers.

A wireless local area network (WLAN) is a cellular computer network that transmits and receives data with radio signals

instead of wires. Wireless LANs are used increasingly in both home and office environments, and public areas such

as airports, coffee shops and universities. Innovative ways to utilize WLAN technology are helping people to work and

communicate more efficiently. Increased mobility and the absence of cabling and other fixed infrastructure have proven

to be beneficial for many users.

Wireless users can use the same applications they use on a wired network.

Wireless adapter cards used on laptop

and desktop systems support the same protocols as Ethernet adapter cards.

Under many circumstances, it may be desirable for mobile network devices to link to a conventional Ethernet LAN in

order to use servers, printers or an Internet connection supplied through the wired LAN.

A Wireless Router is a device

used to provide this link.

Wireless Basics

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Appendix A - Wireless Basics

What is Wireless?

Wireless or Wi-Fi technology is another way of connecting your computer to the network without using wires. Wi-Fi

uses radio frequency to connect wirelessly, so you have the freedom to connect computers anywhere in your home or

office network.

Why D-Link Wireless

?

D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products.

D-Link delivers the performance you need at a price you can afford. D-Link has all the products you need to build your

network.

How does wireless work?

Wireless works similar to how cordless phone work, through radio signals to transmit data from one point A to point

B. But wireless technology has restrictions as to how you can access the network. You must be within the wireless

network range area to be able to connect your computer. There are two different types of wireless networks Wireless

Local Area Network (WLAN), and Wireless Personal Area Network (WPAN).

Wireless Local Area Network (WLAN)

In a wireless local area network, a device called an Access Point (AP) connects computers to the network. The access

point has a small antenna attached to it, which allows it to transmit data back and forth over radio signals. With an

indoor access point as seen in the picture, the signal can travel up to 300 feet. With an outdoor access point the signal

can reach out up to 30 miles to serve places like manufacturing plants, industrial locations, college and high school

campuses, airports, golf courses, and many other outdoor venues.

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Appendix A - Wireless Basics

Wireless Personal Area Network (WPAN)

Bluetooth is the industry standard wireless technology used for WPAN. Bluetooth devices in WPAN operate in a range

up to 30 feet away.

Compared to WLAN the speed and wireless operation range are both less than WLAN, but in return it doesn’t use

nearly as much power which makes it ideal for personal devices, such as mobile phones, PDAs, headphones, laptops,

speakers, and other devices that operate on batteries.

Who uses wireless?

Wireless technology as become so popular in recent years that almost everyone is using it, whether it’s for home, office,

business, D-Link has a wireless solution for it.

Home

• Gives everyone at home broadband access

• Surf the web, check email, instant message, and etc

• Gets rid of the cables around the house

• Simple and easy to use

Small Office and Home Office

• Stay on top of everything at home as you would at office

• Remotely access your office network from home

• Share Internet connection and printer with multiple computers

• No need to dedicate office space