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D-Link VWR User Manual

Appendix A - Troubleshooting

If your Internet connection works, but you don’t hear a dial tone or a voice

recording:

1. Be sure your phone is plugged in to the Green Phone Port 1 on the rear

panel of the Vonage Device, and that it is disconnected from the wall jack

that a traditional phone uses.

2.

Reset all of your equipment, following the steps described on page 41. After

you reset all your equipment, pickup your telephone handset to listen again

for a dial tone.

If you hear a voice recording instructing you to connect your phone to the Green

Phone 1 Port:

1. Hang up your phone.

2. Confirm that the phone cord is firmly plugged into the Green Phone Port 1,

and listen again for a dial tone.

If you’re still having trouble, please call 1-866-243-4357

In Canada, call 1-877-272-0528

1 blink (blink, pause, repeat)

VWR is powering up

2 blinks (2 blinks, pause, repeat)

VWR is obtaining an IP address

3 blinks (3 blinks, pause, repeat)

VWR is obtaining configuration from Vonage

4 blinks (4 blinks, pause, repeat)

VWR is registering with Vonage

Rapid Blinking

Downloading/upgrading firmware (do not power down)

Solid

Startup process is complete

During the startup process you may notice that the Power light on the front of the VWR is

blinking. These blinks indicate that the VWR is booting up with Vonage service. You may

find the following blink sequences helpful to you:

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D-Link VWR User Manual

Appendix A - Troubleshooting

Your Vonage VWR Device comes equipped with some pre-programmed voice messages

to help troubleshoot issues with your device. The errors are listed below and will

automatically be played in the case there is an error when you lift the receiver of a phone

attached to your device.

The following IVR messages are played on the Vonage VWR Device:

1. “The Vonage device has no network connectivity.”

You will hear this message when your phone line is properly set up and ready for calls,

but your Internet connection is down. Check to see if you are able to access the Internet

from your computer that is connected to your router. If not, check with your Internet

Service Provider to determine if they are having connection issues in your area.

2. “The Vonage device has no network settings.”

You will hear this message when your phone line is properly set up, but there are insufficient

or incorrect network settings. If you have set a static IP address, verify that the Default

Gateway and the DNS server address is the IP address of your router.

Network issues

may be resolved by resetting your equipment.

3. “The Vonage device cannot contact the Vonage network.”

You will hear this message when your phone line is properly set up but cannot connect to

the Vonage network. This may be due to a change to the network settings. For example

you may be experiencing firewall issues. Check if your network setup has changed since

you last connected to the Vonage network.

4. “This telephone line cannot register to the Vonage network.”

You will hear this message when your phone line is properly set up and can connect to

the Vonage network, but cannot register to Vonage. Please verify that your router in front

of the Vonage VWR Device is not blocking any incoming traffic. If SPI is enabled on the

router, disable it.

5. “Your phone maybe plugged into the incorrect phone port. Please try the other

port. If you believe that you are connected to the correct phone port, please log

into your web account to check the status of your service.”

You will hear this message when your telephone is connected into a phone port that is not

set up for Vonage service. If you are plugged into Port 2, try moving to Port 1. In addition,

you can check the status of your Vonage service by logging into your web account.

For more troubleshooting tips, visit www.vonage.com/help.

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D-Link VWR User Manual

Technical Specs

B

Appendix B - Technical Specifications

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D-Link VWR User Manual

Appendix B - Technical Specs

Standards

• IP

• TCP

• UDP

• ARP

• HTTP

Connection Port

• RJ-11, 2 FXS Ports

• RJ-45, 4 Ethernet Ports

Ethernet Port

• IEEE 802.3 for 10M Ethernet

• IEEE 802.3u for 100M Ethernet

Telephony Support

• SIP Call Control Protocol

• Supports Audio CODEC

• G.711 (A-law and U-law)

• G.723.1

• G.726

• G.729A

• G.168 (Echo Cancellation)

• DTMF Relay

• G.711 (In Band)

• RFC2833

Quality of Service (QoS)

• TOS-Type of Service Supports 3 Levels:

• Normal

• Signaling

• RTP Packets

Fax Support

• FAX Relay

• PCM (G.711)

LEDs

• Power ON/OFF

• LAN Link & Activity

• Phone ON/OFF Hook & Ringing

Power

• External AC Power Adapter

• Output: 12V AC, 1.25A

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Appendix B - Technical Specs

Temperature

• Operating:0°C to 40°C

• Storing: -10°C to 55°C

Humidity

• 5%-95% Non-Condensing

Certifications

• EMC: FCC Class B, CE Class B,

CSA international, CB

Dimensions

• 90mm x 82.46mm x 31mm (WxDxH)

Warranty

• 1 Year Limited Warranty

Vonage USA

Manual Version 1.0

August 3, 2006

Copyright ©2006 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link and the D-Link

logo are registered trademarks of D-Link Corporation or its subsidiaries in the United States and other

countries. Other trademarks are the property of their respective owners.