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Page 76 / 96 Scroll up to view Page 71 - 75
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D-Link DVX-1000 User Manual
Section ³ - Command Line Interface
Show Gateway Command:
Command Name:
show gateway
Command description:
The ‘show gateway’ command displays default gateway configured for the system.
Command Format:
show gateway
Show DNS Server Command:
Command Name:
show dnsserver
Command description:
The ‘show dnsserver’ command displays the primary & secondary DNS server
IP address.
Command Format:
show dnsserver
Show Alarms Command:
Command Name:
show alarms
Command description:
The ‘show alarms’ command displays alarms being raised by the DVX.
Command Format:
show alarms
Restore Certificate
Command:
Command Name:
restoreCert
Command description:
The ‘restoreCert’ command restores the default SSL certificate that came installed
with DVX-1000.
Command Format:
restoreCert
Restart
Command:
Command Name:
restart
Command description:
The ‘restart’ command restarts DVX-1000.
Command Format:
restart
Page 77 / 96
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D-Link DVX-1000 User Manual
Section ³ - Command Line Interface
Ping Command:
Command Name:
ping
Command description:
The ‘ping’ command tests the network connectivity to another host.
Command Format:
ping <domain/ipaddress>
Traceroute Command:
Command Name:
traceroute
Command description:
The ‘traceroute’ command tarces the route to another network host.
Command Format:
traceroute <ipaddress>
Note:
Please make sure that the firewall is stopped before traceroute is used.
StartFirewall Command:
Command Name:
startfirewall
Command description:
The ‘startfirewall’ command starts the systemfirewall.
Command Format:
startfirewall
StopFirewall Command:
Command Name:
stopfirewall
Command description:
The ‘stopfirewall’ command stops the system firewall.
Command Format:
stopfirewall
Note:
CLI help appears skewed in HyperTerminal because it wraps the lines at 80 columns and inserts a new line.
Page 78 / 96
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D-Link DVX-1000 User Manual
Section ´ - Frequently Asked Questions
Frequently Asked Questions
1. What is the username and password for access to the configuration web pages and CLI?
The default administrator user extension is ‘ippbx’ and the password is ‘ippbx’. We recommend changing these default
values for security reasons.
2. Why does DVX-1000 automatically switch to manual mode for time configuration?
If you change the time or date manually using the CLI, DVX-1000 will assume that you want to switch to manual time
configuration, since, NTP time cannot be changed. If you wish to continue using NTP time, you will have to set the time
configuration back to NTP using the configuration pages.
3. Why does DVX-1000 automatically start using NTP server mode for time configuration?
If the NTP server addresses are modified using the CLI, DVX-1000 will apply the changes and switch automatically to
NTP time.
If you wish to continue using manually configured time, you will have to set the time configuration back to
‘Manual’ using the configuration pages.
4. Does DVX-1000 support daylight savings time?
DVX-1000 supports daylight savings time provided the time configuration is set to NTP and the correct time zone is
selected.
5. I installed the wrong SSL certificate now I cannot log into the administration web pages, how do I revert to
the default certificate?
You can use the ‘restorecert’ command from the CLI to restore the default certificate. Please refer the relevant section
‘Restore Certificate
Command:’.
6. Why doesn’t DVX-1000 allow me to add users to Hunt/User group?
Hunt/User groups can have a maximum of 20 users per group. If you have exceeded this number, further addition of
users will fail.
Page 79 / 96
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D-Link DVX-1000 User Manual
Section ´ - Frequently Asked Questions
7. Why doesn’t DVX-1000 allow me to add a user to multiple Hunt/User groups?
Any user can be a member of at most 5 groups. If you try to add a user to more than 5 groups the request will be
declined.
8. Why can’t I add a registration manually?
The user you are trying to add a registration for might not be configured yet. You can add registrations only for users
who have already been added to the call server following the procedure described in ‘Adding a new user’. Please note
that the recommended method for adding registration is through a SIP compliant endpoint.
9. Why can’t I add more users to DVX-100?
DVX-1000 comes pre configured with a max number of 5 users. If you want to add more than 5 users; a separate
license has to be purchased.
10. Why doesn’t a feature work even after I have enabled it from the web?
All the features are activated according to their priority. If you have a higher priority feature configured for the same
user, which could be overriding the currently activated feature. Please refer ‘Feature Priority Table’ for more details.
11. Why doesn’t Follow me – Call forwarding work, even though I’ve enabled it from the phone?
Some features like Follow me – call forwarding, require additional configuration which can only be done through the
web page. Unless this configuration is done, the feature will not work even though it is activated.
12. Why do my calls go to unexpected targets?
The call server routes your calls using the routing information you have provided. Please check if you have any routes
configured which could be interfering with the correct routing of your call. Please refer ‘Configuring Routes’ for more
information on how to configure routes.
13.
Why does my voicemail log on fail even though I’ve dialed the correct PIN?
DVX-1000 tries to capture information regarding the voice mailbox you are trying to access from the extension you
are calling from. In certain cases where the network infrastructure does not forward such information, log on might fail
because of the unavailability of caller information. In such an eventuality, you can dial ‘*’ as soon as you dial into the
voice mail number and you will be prompted for your extension and password.
Page 80 / 96
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D-Link DVX-1000 User Manual
Section ´ - Frequently Asked Questions
14. How do I stop recording a voice message?
You can press any key to stop recording voice messages.
15. How many voice messages can I have in my mailbox?
With the maximum mailbox size for a user (5000KB), you can have approximately 26 voicemail messages of duration
20Secs.
16. Why can’t I forward a message multiple times to the same user?
DVX-1000 does not allow forwarding the same information multiple times to the same user to satisfy stringent memory
utilization requirements. If the message is accompanied by a forwarding note then it can be forwarded multiple times.
17
. Why is voice prompt upload failing for certain voice prompts that my media player can play comfortably?
DVX-1000 supports only media files satisfying the following criterion :
Format: wav (8kHz, 8bit, mono, muLaw).
Max file size: 200 Kb
All other formats will be rejected.
18. Why does the CDR archive that I downloaded appear misaligned?
CDR Archives are stored in a tab separated format, we recommend viewing them in an advanced editor such as
Microsoft word, Excel or Openoffice.
19. How can I export CDR’s to Microsoft Excel?
You can open the downloaded CDR text file from Excel. The tab separated values will be automatically separated into
columns by Excel.
20. In what scenarios are the configured DNS servers queried?
Currently domain names resolution is used only for SIP servers. So any SIP message that requires a domain name
resolution will result in these servers being queried.

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