Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
• Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions
or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited.Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship
and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except
as otherwise stated herein.
• Hardware (excluding power supplies and fans): One (1) year
• Power supplies and fans: One (1) year
• Spare parts and spare kits: Ninety (90) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at
D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual
purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware
need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any
reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer,
and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical
to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link
upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded,
shall become the property of D-Link upon replacement or refund.
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Appendix E - Warranty
Limited.Software.Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be
free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will
be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional
specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject
to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by
D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software
for which a refund is given automatically terminates.
Non-Applicability.of.Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without
any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the
contrary.
Submitting.A.Claim.(USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow DLink to confirm the same, along with proof of purchase of the product (such as a
copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain
a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise
we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to
pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance
with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
Submitting.A.Claim.(Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will
be done. The registration is not considered a proof of purchase.
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship
back any accessories.
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Appendix E - Warranty
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will
be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard
Mississauga, Ontario, L5N 5S2
Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired
or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or
non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST
What.Is.Not.Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer.of.Other.Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE
LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE
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