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66
D-Link DCS-5610 User Manual
Section 5 - Frequently Asked Questions
PTZ PoE Internet Camera Installation
1. Can the PTZ PoE Internet Camera be used outdoors?
The PTZ PoE Internet Camera is not weatherproof. It needs to be equipped with a weatherproof case for outdoor use
but it is not recommended.
2. When physically connecting the PTZ PoE Internet Camera to a network, what network cabling is required?
The PTZ PoE Internet Camera uses Category 5 UTP cable allowing 10 Base-T and 100 Base-T networking
solutions.
3. Can the PTZ PoE Internet Camera be setup as a PC-cam on a computer?
No, the PTZ PoE Internet Camera is used only on an Ethernet or Fast Ethernet network. The D-Link DSB-C110, DSB-
C310, can be used as a PC Camera (Webcam).
4. Can the PTZ PoE Internet Camera be connected to the network if it consists only of private IP addresses?
The PTZ PoE Internet Camera can be connected to a LAN with private IP addresses.
5. Can the PTZ PoE Internet Camera be installed and work if a firewall exists on the network?
If a firewall exists on the network, port 80 is open for ordinary data communication. The
DCS-5610
uses port 5002 for
streaming audio and port 5003 for streaming video. These ports (or the ports you have specified in the
Advanced
Tab
in the Configuration screen) need to be opened on the firewall.
6. Why am I unable to access the PTZ PoE Internet Camera from a web browser?
If a router or firewall is used on the network, the correct ports for the
DCS-5610
may not be configured on the router or
firewall. To correct the problem, you
need to determine if the
DCS-5610
is behind a router or firewall and if the router
or firewall is properly configured for the ports the
DCS-5610
is using. Refer to Page 28 for help in opening the correct
ports on a router or firewall for use with the
DCS-5610
. Other possible problems might be due to the network cable.
Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit,
utilizing a Ethernet crossover cable. If the problem is not solved the PTZ PoE Internet Camera might be faulty.
Page 67 / 80
D-Link DCS-5610 User Manual
Section 5 - Frequently Asked Questions
7. Why does the PTZ PoE Internet Camera work locally but not externally?
• This might be caused by network firewall protection. The setting of the firewall may need to be changed in order for the
PTZ PoE Internet Camera to be accessible outside of your local LAN. Check with the Network Administrator for your
network.
• Make sure that your PTZ PoE Internet Camera isn’t conflicting with any Web server you may have running on your
network.
• The default router setting might be a possible reason. Check that the configuration of the router settings allows the PTZ
PoE Internet Camera to be accessed outside of your local LAN.
8. I connected the PTZ PoE Internet Camera directly to a computer with a cross-over Ethernet cable and received
a Windows error upon running the installation Wizard?
This Windows error will occur if the PTZ PoE Internet Camera is connected to a computer that is not properly
configured with a valid IP address. Turn off DHCP from the Network Settings in Windows and configure the
computer with a valid IP address or connect the camera to a router with DHCP enabled.
• This error can also occur if the
Installation Wizard
icon is clicked on more than once from the setup wizard.
9. Noisy images occur. How can I solve the problem?
The video images might be noisy if the PTZ PoE Internet Camera is used in a very low light environment. To solve this
issue you need more lighting.
10. The images appear to be of poor quality, how can I improve the image quality?
• Make sure that your computer’s display properties are set above 256 colors. Using 16 or 256 colors on your
computer will produce dithering artifacts in the image, making the image appear to be of poor quality.
• The configuration on the PTZ PoE Internet Camera image display is incorrect. Through the
Advanced>Image Setup
section of the Web management you need to adjust the image related parameters such as brightness, white
balance and power line frequency for fluorescent light.
Page 68 / 80
D-Link DCS-5610 User Manual
Appendix B - Networking Basics
Networking Basics
Check your IP address
After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a
DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below.
Click on
Start
>
Run
. In the run box type
cmd
and click
OK
.
At the prompt, type
ipconfig
and press
Enter
.
This will display the IP address, subnet mask, and
the default gateway of your adapter.
If the address is 0.0.0.0, check your adapter
installation, security settings, and the settings
on your access point. Some firewall software
programs may block a DHCP request on newly
installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop, airport), please contact an employee
or administrator to verify their wireless network settings.
Page 69 / 80
D-Link DCS-5610 User Manual
Appendix B - Networking Basics
Statically Assign an IP address
If you are not using a DHCP capable gateway/access point, or you need to assign a static IP address, please follow
the steps below:
Step 1
Windows
®
XP - Click on
Start
>
Control Panel
>
Network Connections
.
Windows
®
2000 - From the desktop, right-click
My Network Places
>
Properties
.
Step 2
Right-click on the
Local Area Connection
which represents your D-Link network adapter and select
Properties
.
Step 3
Highlight
Internet Protocol (TCP/IP)
and click
Properties
.
Step 4
Click
Use the following IP address
and enter an IP address that is on the same subnet as your network or the LAN
IP address on your access point.
Example: If the internet camera’s LAN IP address is 192.168.0.1, make your IP
address 192.168.0.X where X is a number between 2 and 99. Make sure that the
number you choose is not in use on the network. Set Default Gateway the same
as the LAN IP address of your access point (192.168.0.1).
Set Primary DNS the same as the LAN IP address of your access point (192.168.0.1).
The Secondary DNS is not needed or you may enter a DNS server from your
ISP.
Step 5
Click
OK
twice to save your settings.
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D-Link DCS-5610 User Manual
Appendix C - Technical Specifications
Technical Specifications
Video Codec
MPEG4 / MJPEG
Audio Codec
GSM-AMR / MPEG-4 AAC
PoE
Supported IEEE 802.3af standard
Sensor
1/4” SONY progressive color CCD sensor
SDRAM
32 Mbytes
Flash Memory
8 Mbytes
Lens
• 2.8-7.3mm zoom lens
• F1.9~F200 2.6x optical zoom (4x digital zoom)
LAN
• 10/100Base T ports x1
• IEEE 802.3 compliance
• IEEE 802.3u compliance
• Support Full-Duplex operations
• 802.3x Flow Control support for Full-Duplex mode
• Supported IEEE 802.3af standard (PoE)
MIC
6mm, -40 db ± 3db
I/O Connector
4pin-contact terminal block (1x input (2pins), 1x output(2pins)
Audio Out
Yes
Mute Button
Slide switch for microphone mute (2 status)
Reset Button
Reset to factory default
Dimension (WxHxD)
104 X 103.5 X 118 (mm)
Weight
319 (gram)
Power Consumption
• Max 6W (estimate)
• Input: 100-240VAC, 50/60Hz
• Output: 12VDC, 1.5A
Networking
Protocol
• IPV4, ARP, TCP, UDP, ICMP
• DHCP Client
• NTP Client (D-Link)
• DNS Client
• DDNS Client (D-Link)
• SMTP Client
• FTP Client
• HTTP Server
• Samba Client
• PPPoE
• UPnP Port Forwarding
• RTP
• RTSP

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