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D-Link DCS-3410 User Manual

Section 4 - D-ViewCam Installation

Select

Yes

to add other camera(s), or select

No

if you have no additional camera(s)

to be added. Click

Next

to continue.

The

Add Camera wizard

is now complete. Click

Close

to access the D-ViewCam’s main screen.

Your D-ViewCam Installation is Complete!

Note:

Please refer to the D-ViewCam user manual for information

about using D-ViewCam.

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D-Link DCS-3410 User Manual

Section 5 - Troubleshooting

1. What is an Network Camera?

The Network Camera is a stand-alone system connecting directly to an Ethernet or Fast Ethernet network. It differs from a

conventional PC Camera, the Network Camera is an all-in-one system with built-in CPU and Web-based solutions providing a

low cost solution that can transmit high quality video images for monitoring. The Network Camera can be managed remotely,

accessed and controlled from any PC/Notebook over an Intranet or the Internet from a Web browser.

2. What is the maximum number of users that can be allowed to access DCS-3410 simultaneously?

The maximum number of users that can log onto the Network Camera at the same time is 10. Please keep in mind the overall

performance of the transmission speed will slow down when many users are logged on.

3. What algorithm is used to compress the digital image?

The Network Camera utilizes MPEG-4 simple profile image compression technology to provide high quality images.

4. Can I capture still images from the Network Camera?

Yes you are able to capture still images with the snapshot function from the software application CD supplied with the Network

Camera or with the snapshot function on the Home page using an Internet browser.

5. Can the Network Camera be used outdoors?

The Network Camera is not weatherproof. It needs to be equipped with a weatherproof case to be used outdoors and it is not

recommended.

6. When physically connecting the Network Camera to a network what network cabling is required?

The Network Camera uses Category 5 UTP cable allowing 10 Base-T and 100 Base-T networking.

7. Can the Network Camera be setup as a PC-cam on a computer?

No, the DCS-3410 Network Camera is used only on an wireless 80±.11g, Ethernet or Fast Ethernet network.

8. Can the DCS-3410 be connected to the network if it consists of only private IP addresses?

Yes, the Network Camera can be connected to a LAN with private IP addresses.

Troubleshooting

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D-Link DCS-3410 User Manual

Section 5 - Troubleshooting

9. Can the DCS-3410 be installed and work if a firewall exists on the network?

If a firewall exists on the network, port 80 is open for ordinary data communication. The DCS-3410 uses port 500± for streaming

audio and port 5003 for streaming video. These ports (or the ports you specify from the Advanced Tab in the Configuration

screen if you change the default ports) need to be opened on the firewall.

10. Why am I unable to access the DCS-3410 from a Web browser?

If a router or firewall is used on the network, the correct ports for the DCS-3410 may not be configured on the router or firewall.

To correct the problem, you

need to determine if the DCS-3410 is behind a router or firewall and if the router or firewall is

properly configured for the ports the DCS-3410 is using. Other possible problems might be due to the network cable. Try

replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a

Ethernet crossover cable. If the problem is not solved the Network Camera might be faulty.

11. Why does the Network Camera work locally but not externally?

This might be caused by

network firewall protection. The firewall may need to have some settings changed in order for the

Network Camera to be accessible outside your local LAN. Check with the Network Administrator for your network.

Make sure that the Network Camera isn’t conflicting with any Web server you may have running on your network.

The default router setting might be a possible reason. Check that the configuration of the router settings allow the Network

Camera to be accessed outside your local LAN.

12. I connected the Network Camera directly to a computer with a cross-over cable Ethernet cable and received the following

Windows error upon running the Installation Wizard:

This Windows error will occur if the Network Camera is connected to a computer that is not properly configured with a valid IP

address. Turn off DHCP from the Network Settings in Windows and configure the computer with a valid IP address, or connect

the camera to a router with DHCP enabled. This error can also occur if the Installation Wizard icon is clicked on more than once

from the setup wizard.

13. Noisy images occur. How can I solve the problem?

The video images might be noisy if the Network Camera is used in a very low light environment. To solve this issue you need

more lighting.

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D-Link DCS-3410 User Manual

Section 5 - Troubleshooting

13. The images appear to be of poor quality, how can I improve the image quality?

Make sure that your computer’s display properties are set above ±56 colors. Using 16 or ±56 colors on your

computer will produce dithering artifacts in the image, making the image appear to be of poor quality.

The configuration on the Network Camera image display is incorrect. Through the Advanced > Image Setting

section of the Web management you need to adjust the image related parameters

such as brightness,

contrast, hue and power line frequency for fluorescent light.

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D-Link DCS-3410 User Manual

Appendix A - Networking Basics

Networking Basics

Check your IP address

After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server

(i.e. wireless router) automatically. To verify your IP address, please follow the steps below.

Click on

Start

>

Run

. In the run box type

cmd

and click

OK

.

At the prompt, type

ipconfig

and press

Enter

.

This will display the IP address, subnet mask, and the default

gateway of your adapter.

If the address is 0.0.0.0, check your adapter installation,

security settings, and the settings on your router. Some

firewall software programs may block a DHCP request on

newly installed adapters.

If you are connecting to a wireless network at a hotspot (e.g.

hotel, coffee shop, airport), please contact an employee or

administrator to verify their wireless network settings.