service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty
is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious
way to resolve your concerns. Therefore,
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from or relating to this
limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's
advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF)
under its Code of Procedure
then in effect (available via the Internet at
www.arb-forum.com
or via telephone at 1-800-474-2371). The arbitration
will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This
provision applies only to individual home consumers and consumers who purchased through an employee purchase
program. It does not apply to small, medium, large, and global commercial customers or government, education, and
healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records
the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an
employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you - the end-user customer - purchase directly from
Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of
the purchase price paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories -- All new hardware, accessories, parts, and unopened software still in its
sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To
return applications software or an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to non-defective products purchased through Dell's Software and
Peripherals division by customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will
be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division
return policy are not available for Dell | EMC storage products, EMC-branded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts -- All reconditioned or refurbished Dell-
branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned
or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm
) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your -- our end-user customer's -- Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
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