Common Troubleshooting Issues

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33

Common Troubleshooting Issues

This section describes common problems and offers solutions.

I don't understand the front panel status indicators

See

Operation of Front Panel Indicators

(on page 21), for more detailed information

on front panel LED status indicator operation and function.

The Wireless Residential Voice Gateway does not register an Ethernet

connection

Try one of the following solutions:



Verify that your computer has an Ethernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card,

follow the installation instructions very carefully.



Verify the status of the front panel status indicator lights.

The Wireless Residential Voice Gateway does not register an Ethernet

connection after connecting to a hub

If you are connecting multiple PCs to the residential gateway, you should first

connect the residential gateway to the uplink port of the hub using the correct

crossover cable. The LINK LED of the hub will illuminate continuously.

The Wireless Residential Voice Gateway does not register a cable connection

The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are

using a different cable, your residential gateway will not function properly. Contact

your service provider to determine whether you are using the correct cable.

Chapter 4

Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice

34

OL-30773-01

Tips for Improved Performance

If your residential gateway does not perform as expected, the following tips may

help. If you need further assistance, contact your service provider.



Verify that the AC power adapter is properly inserted into an electrical outlet.



Verify that your residential gateway AC power adapter is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the

electrical outlet, make sure the switch is in the

ON

position.



Verify that the

ONLINE

LED status indicator on the front panel of your

residential gateway is illuminated.



Verify that your cable service is active and that it supports two-way service.



Verify that all cables are properly connected, and that you are using the correct

cables.



If you are using the Ethernet connection, verify that your TCP/IP is properly

installed and configured.



Verify that you have called your service provider and given them the serial

number and MAC address of your residential gateway.



If you are using a cable signal splitter so that you can connect the residential

gateway to other devices, remove the splitter and reconnect the cables so that the

residential gateway is connected directly to the cable input. If the residential

gateway now functions properly, the cable signal splitter may be defective and

may need to be replaced.



If you are connected to your PC with an Ethernet connection, your PC should be

equipped with a Gigabit Ethernet card for best performance.

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35

Introduction

If you have technical questions, call Cisco Services for assistance.

Follow the menu options to speak with a service engineer.

Access your company's extranet site to view or order additional

technical publications. For accessing instructions, contact the

representative who handles your account. Check your extranet site

often as the information is updated frequently.

5

Chapter 5

Customer Information

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: +1-408 526-4000

+1-800 553-6387

Fax: +1-408 527-0883

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices

section of this document for a list of the Cisco Systems, Inc. trademarks used in this

document.

Product and service availability are subject to change without notice.

© 2014 Cisco and/or its affiliates. All rights reserved.

December 2014

Part Number OL-30773-01