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Page 96 / 106 Scroll up to view Page 91 - 95
96
4021192 Rev B
Frequently Asked Questions
Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems
1
Click
Start
, and then click
Run
to open the Run window.
2
Type
winipcfg
in the Open field, and click
OK
to execute the winipcfg
command. The IP Configuration window opens.
3
Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4
Click
Release
, and then click
Renew
. The IP Configuration window displays a
new IP address.
5
Click
OK
to close the IP Configuration window, you have completed this
procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Windows NT, 2000, or XP Systems
1
Click
Start
, and then click
Run
. The Run window opens.
2
Type
cmd
in the Open field and click
OK
. A window with a command prompt
opens.
3
Type
ipconfig/release
at the C:/ prompt and press
Enter
. The system releases
the IP address.
4
Type
ipconfig/renew
at the C:/ prompt and press
Enter
. The system displays a
new IP address.
5
Click the
X
in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
Q.
What if I don't subscribe to cable TV?
A.
If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
Q.
How do I arrange for installation?
A.
Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
Page 97 / 106
4021192 Rev B
97
Frequently Asked Questions
Q.
How does the residential gateway connect to my computer?
A.
The residential gateway connects to the PC using a wireless connection or the
10/100/1000BASE-T Ethernet port on your PC. If you want to use an Ethernet
interface, Ethernet cards available from your local PC or office supply retailer, or
from your service provider. For best performance over an Ethernet connection, your
PC should be equipped with a Gigabit Ethernet card.
Q.
After my residential gateway is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q.
Can I watch TV and surf the Internet at the same time?
A.
Absolutely! If you subscribe to cable television service, you can watch TV and
use your residential gateway at the same time by connecting your TV and your
residential gateway to the cable network using an optional cable signal splitter.
Common Troubleshooting Issues
I don't understand the front panel status indicators
See
Front Panel LED Status Indicator Functions
(on page 99), for more detailed
information on front panel LED status indicator operation and function.
The residential gateway does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The residential gateway does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the modem to the uplink port of the hub using the correct crossover cable.
The LINK LED of the hub will illuminate continuously.
The residential gateway does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your residential gateway will not function properly. Contact your
cable service provider to determine whether you are using the correct cable.
Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation.
Page 98 / 106
98
4021192 Rev B
Tips for Improved Performance
Tips for Improved Performance
Check and Correct
If your residential gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the plug to your residential gateway AC power is properly inserted
into an electrical outlet.
Verify that your residential gateway AC power cord is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the
ON
position.
Verify that the
ONLINE
LED status indicator on the front panel of your
residential gateway is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gateway.
If you are using a cable signal splitter so that you can connect the residential
gateway to other devices, remove the splitter and reconnect the cables so that the
residential gateway is connected directly to the cable input. If the residential
gateway now functions properly, the cable signal splitter may be defective and
may need to be replaced.
For best performance over an Ethernet connection, your PC should be equipped
with a Gigabit Ethernet card.
Page 99 / 106
4021192 Rev B
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration (AC Power applied)
The following chart illustrates the sequence of steps and the corresponding
appearance of the residential gateway front panel LED status indicators during
power up, calibration, and registration on the network when AC power is applied to
the residential gateway. Use this chart to troubleshoot the power up, calibration, and
registration process of your residential gateway.
Note:
After the residential gateway completes Step 11 (Telephone Registration
Complete), the modem proceeds immediately to Normal Operations. See
Normal
Operations (AC Power applied)
(on page 101).
Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Part 1, High Speed Data Registration
Step:
1
2
3
4
5
6
Front Panel Indicator
Self
Test
Downstream
Scan
Downstream
Signal Lock
Ranging
Requesting IP
Address
Request High
Speed Data
Provisioning File
1
POWER
On
On
On
On
On
On
2
DS
On
Blinking
On
On
On
On
3
US
On
Off
Off
Blinking
On
On
4
ONLINE
On
Off
Off
Off
Off
Blinking
5
ETHERNET
1-4
On
On or
Blinking
On or
Blinking
On or
Blinking
On or Blinking
On or Blinking
6
USB
On
On or
Blinking
On or
Blinking
On or
Blinking
On or Blinking
On or Blinking
7
WIRELESS
LINK
Off
On or
Blinking
On or
Blinking
On or
Blinking
On or Blinking
On or Blinking
8
WIRELESS
SETUP
Off
On or
Blinking
On or
Blinking
On or
Blinking
On or Blinking
On or Blinking
9
TEL 1
On
Off
Off
Off
Off
Off
10
TEL 2
On
Off
Off
Off
Off
Off
Page 100 / 106
100
4021192 Rev B
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Part 2, Telephone Registration
Step
7
8
9
10
11
Front Panel Indicator
Data Network
Registration
Complete
Requesting
Telephone IP
Address
Request
Telephone
Provisioning
File
Restarting Voice
Service
Telephone
Registration
Complete
1
POWER
On
On
On
On
On
2
DS
On
On
On
On
On
3
US
On
On
On
On
On
4
ONLINE
On
On
On
On
On
5
ETHERNET 1 - 4
On or Blinking
On or Blinking
On or Blinking
On or Blinking
On or Blinking
6
USB
On or Blinking
On or Blinking
On or Blinking
On or Blinking
On or Blinking
7
WIRELESS LINK
On or Blinking
On or Blinking
On or Blinking
On or Blinking
On or Blinking
8
WIRELESS SETUP
Off
Off
Off
On or Blinking
On or Blinking
9
TEL 1
Off
Blinking
Off
Blinking
On
10
TEL 2
Off
Off
Blinking
Blinking
On

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