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Page 96 / 110 Scroll up to view Page 91 - 95
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4028315 Rev A
Frequently Asked Questions
Q. How Do I Renew the IP Address on My PC?
A. If your PC cannot access the Internet after the residential gateway is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renewing the IP Address on Windows NT, 2000, or XP Systems
1
Click
Start
, and then click
Run
. The Run window opens.
2
Type
cmd
in the Open field and click
OK
. A window with a command prompt
opens.
3
Type
ipconfig/release
at the C:/ prompt and press
Enter
. The system releases
the IP address.
4
Type
ipconfig/renew
at the C:/ prompt and press
Enter
. The system displays a
new IP address.
5
Click the
X
in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP address on Windows 95, 98, 98SE, and ME Systems
1
Click
Start
, and then click
Run
to open the Run window.
2
Type
winipcfg
in the Open field, and click
OK
to execute the winipcfg
command. The IP Configuration window opens.
3
Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4
Click
Release
, and then click
Renew
. The IP Configuration window displays a
new IP address.
5
Click
OK
to close the IP Configuration window, you have completed this
procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
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97
Frequently Asked Questions
Q. How Do I Configure TCP/IP Protocol?
A. TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows XP Systems
1
Click
Start
, and depending on your Start menu setup, choose one of the
following options:
²
If you are using the Windows XP Default Start Menu, select
Connect to
,
choose
Show all connections
, and then go to step 2.
²
If you are using the Windows XP Classic Start Menu, select
Settings
, choose
Network Connections
.
Double-click the
Local Area Connection
icon in the
LAN or High-Speed Internet section of the Network Connections window.
2
When the Network Connections window opens, right click on
Local Area
Connection
, left click on
Properties
from the menu to open the Properties
dialogue box.
3
Locate a white box titled "This connection uses the following items:".
Use the
down arrow on the right side of the box to scroll down until you see Internet
Protocol (TCP/IP).
Select
Internet Protocol (TCP/IP)
, then click the
Properties
button below the white box on the right hand side.
4
Select both
Obtain an IP address automatically
and
Obtain DNS server address
automatically
in the Internet Protocol (TCP/IP) Properties window, and then
click
OK
.
5
Click
OK
at the bottom of the properties box to close the box. At this point, your
PC will automatically request and receive an IP address from that gateway.
Once the address is received your PC will have Internet access.
6
In the event your PC does not automatically request an IP address after
completing the above steps, it is recommended that you select Windows
Start
button, then shutdown and restart Windows.
7
If you cannot access the Internet, go to
Having Difficulty?
(on page 102). If you
still cannot access the Internet, contact your service provider for further
assistance.
Configuring TCP/IP on Windows 2000 Systems
1
Click
Start
, select
Settings
, and choose
Network and Dial-up Connections
.
2
Double-click the
Local Area Connection
icon in the Network and Dial-up
Connections window.
3
Click
Properties
in the Local Area Connection Status window.
4
Click
Internet Protocol (TCP/IP)
in the Local Area Connection Properties
window, and then click
Properties
.
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98
4028315 Rev A
Frequently Asked Questions
5
Select both
Obtain an IP address automatically
and
Obtain DNS server address
automatically
in the Internet Protocol (TCP/IP) Properties window, and then
click
OK
.
6
Click
Yes
to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7
Try to access the Internet. If you cannot access the Internet, go to
Having
Difficulty?
(on page 102). If you still cannot access the Internet, contact your
service provider for further assistance.
Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems
1
Click
Start
, select
Settings
, and choose
Control Panel
.
2
Double-click the
Network
icon in the Control Panel window.
3
Read the list of installed network components under the
Configuration
tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4
Is TCP/IP protocol listed in the installed network components list?
²
If
yes
, go to step 7.
²
If
no
, click
Add
, click
Protocol
, click
Add
, and then go to step 5.
5
Click
Microsoft
in the Manufacturers list.
6
Click
TCP/IP
in the Network Protocols list, and then click
OK
.
7
Click the
TCP/IP Ethernet Adapter
protocol, and then choose
Properties
.
8
Click the
IP Address
tab, and then select
Obtain an IP address automatically
.
9
Click the
Gateway
tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10
Click the
DNS Configuration
tab, and then select
Disable DNS
.
11
Click
OK
.
12
Click
OK
when the system finishes copying the files, and then close all
networking windows.
13
Click
YES
to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14
Try to access the Internet. If you cannot access the Internet, go to
Having
Difficulty?
(on page 102). If you still cannot access the Internet, contact your
service provider for further assistance.
Configuring TCP/IP on Macintosh Systems
1
Click the
Apple
icon in the upper-left corner of the Finder. Scroll down to
Control Panels
, and then click
TCP/IP
.
2
Click
Edit
on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click
User Mode
.
3
Click
Advanced
in the User Mode window, and then click
OK
.
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Frequently Asked Questions
4
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click
Using DHCP Server
.
5
Click
Options
in the TCP/IP window, and then click
Active
in the TCP/IP
Options window.
Note:
Make sure that the
Load only when needed option
is
unchecked
.
6
Verify that the
Use 802.3
option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click
Info
in the lower-left corner.
7
Is there a Hardware Address listed in this window?
²
If
yes
, click
OK
. To close the TCP/IP Control Panel window, click
File
, and
then scroll down to click
Close
. You have completed this procedure.
²
If
no
, you must power off your Macintosh.
8
With the power off, simultaneously press and hold down the
Command
(Apple)
,
Option
,
P
, and
R
keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9
When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
Q.
What if I don't subscribe to telephone service from my cable operator, can I
still use the residential gateway to make and receive phone calls?
A.
No. Telephone service is enabled for each telephone port on the residential
gateway by the cable telephony service provider. Contact your cable telephony
service provider to get telephone service through the residential gateway.
Q.
How do I arrange for installation?
A.
Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
Q.
Can I use my existing phone number with the residential gateway?
A.
Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
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Frequently Asked Questions
Q.
Do I automatically receive high-speed Internet service with the residential
gateway?
A.
Your residential gateway may be used to provide telephone service, high-speed
Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q.
How many telephones can I connect?
A.
The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the residential gateway can support up to a 5 REN load. The sum of the REN load
on all of the telephone devices attached to each port must not exceed 5 REN.
Q.
Can I surf the Internet and make telephone calls at the same time?
A.
Absolutely! Telephone service is provided separately from Internet data services.
Internet surfing and other data services do not affect the quality of your telephone
calls. If these services are enabled by your cable service provider, you can make
telephone calls and surf the net at the same time.
Q.
What if I don't subscribe to cable TV?
A.
If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
Q.
How do I arrange for installation?
A.
Call your cable telephony service provider to inquire about professional
installation. A professional installation ensures proper cable connection to the
modem and to your PC, and it ensures the proper configuration of all hardware and
software settings. Contact your cable telephony service provider for more
information about installation.
Q.
How does the residential gateway connect to my computer?
A.
The residential gateway connects to the 10/100BASE-T Ethernet port on your PC.
If your PC is not equipped with an Ethernet interface, an Ethernet card is available
from your local PC or office supply retailer, or from your service provider.
Q.
After my residential gateway is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.

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