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How Do I Configure My DOCSIS Residential Gateway?
Field Name
Description
Connected Clients
Displays the Host Name, IP Address, and Client ID
of wireless clients that are connected to (associated
with) the gateway modem
Function Keys
The following function keys appear on the Setup Wireless - Access Control page.
Key
Description
Apply
Applies and saves the values you enter into the
fields without closing the screen
Clear All
Clears the Access List
Remove
Removes entries from the Access List
Add
Adds a client to the Access List using the MAC
address of the client
Configuring Remote Bridges
Use the Setup Wireless - Bridging page to configure your configure remote bridges.
Note:
If you are not familiar with the advanced settings detailed in this section,
contact your service provider before you attempt to change any of the wireless home
gateway default wireless advanced settings.
Click
Bridging
in the Wireless section of the Setup page to access the Setup Wireless
- Bridging page.
Setup Wireless Access Control Page Example
The following illustration is an example of the Setup Wireless - Bridging page.
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How Do I Configure My DOCSIS Residential Gateway?
Setup Wireless - Bridging Page Description
The Setup Wireless - Bridging page allows you to Enable or Disable wireless
bridging and to add remote bridges. Click
Apply
to apply and save your new
settings.
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How Do I Troubleshoot My Internet Service Installation?
How Do I Troubleshoot My Internet Service Installation?
I cannot connect to the Internet
 
Verify that the plug to your residential gateway AC power is properly inserted
into an electrical outlet.
 
Verify that your residential gateway AC power cord is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the
ON
position.
 
Verify that the
POWER
and
CABLE
indicator lights on the front panel of your
residential gateway are illuminated.
 
Verify that the indicator lights on your router or other network connection
equipment are illuminated
 
Verify that all cables are properly connected, and that you are using the correct
cables.
 
Verify that your cable service is active and that it supports two-way service.
 
Verify that TCP/IP is properly installed and configured on all devices if you are
using the Ethernet connections.
 
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gateway.
 
If you are using a cable signal splitter so that you can connect the cable signal to
other devices, remove the splitter and reconnect the cable so that the residential
gateway is connected directly to the main cable input. If the residential gateway
now functions properly, the cable signal splitter may be defective and may need
to be replaced.
 
For best performance over an Ethernet connect, your PC should be equipped
with a 10/100BASE-T network interface card.
My residential gateway does not recognize the cable network
The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are
using a different cable, your residential gateway will not function properly. Contact
your service provider to determine if you are using the correct cable.
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Frequently Asked Questions
Frequently Asked Questions
Q. How Many Ethernet Network Devices Can I Connect?
A.
Your residential gateway uses has an integrated Dynamic Host Configuration
Protocol (DHCP) to automatically issue IP addresses to devices as they are
connected to your home network.
The theoretical maximum number of devices supported by your residential gateway
is 253.
These addresses are assigned to all connected devices, wired (Ethernet) as
well as wireless.
Typically, the number of devices connected should be a much
lower number.
The residential gateway can support several Ethernet devices by connecting them
directly to the Ethernet ports on the back panel or using external multi-port Ethernet
switches (purchased separately).
Contact your service provider for more information on the maximum number of
Ethernet network devices to connect to your residential gateway to maintain optimal
network performance.
Q. What Are the Wiring Requirements for Ethernet Networking?
A. A number of factors can impact the practical limit of the network. Although the
residential gateway is designed to support several Ethernet network devices, it is
important to view the characteristics of the entire network and not just each
individual node.
The theoretical distance between two 10/100BASE-T CAT-5 Ethernet hubs is 382 feet
(100 meters). Contact your service provider or consult the documentation for your
Ethernet network devices for more information.
Note:
We recommend that you use CAT-5 Ethernet cables.
Q. Where Is the Best Location for My Ethernet Network Devices?
A. You should work with your service provider to choose the best location for your
Ethernet network devices. Consider these recommendations:
 
Location of two-way cable outlets
 
Distance of the Ethernet network devices from the residential gateway
 
Location of computers and other equipment from AC power outlets
 
Ease of running Ethernet cable to the Ethernet network devices
Q. What Are the Requirements for Wireless Networking?
A. It is important to view the characteristics of the entire network and not just each
individual node. The theoretical distance between wireless network devices is 100
feet inside of a building, and 300 feet outdoors.
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Frequently Asked Questions
A number of factors can impact the practical limit of the network. Contact your
service provider or consult the documentation for your wireless network devices for
more information.
Q. Where Is the Best Location for My Wireless Network Devices?
A. You can use a large variety of wireless network devices with your residential
gateway. These include computers, PDAs, etc. On the wireless network, all devices
impact the characteristics of the network, because each device transmits a wireless
signal.
Contact your service provider or consult the documentation for your wireless
network device for more information on selecting the appropriate wireless network
devices for your home or office network.
You should work with your service provider to choose the best location for your
wireless network devices. Consider these recommendations:
 
Distance from the residential gateway to the wireless network devices.
 
Do not place the residential gateway near metallic surfaces that may block the
wireless communications path. Wireless communication is “line-of-sight”
through non-metallic walls. However, the more structures (walls) the signal
must pass through, the weaker the received signal.
 
Do not place wireless network devices near a microwave oven. When operating,
microwave ovens can interfere with wireless transmissions.
 
Do not place your wireless network devices near 2.4 GHz wireless telephones
because these telephones may also cause interference with your wireless
network.

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