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Page 71 / 80 Scroll up to view Page 66 - 70
Frequently Asked Questions
OL-29163-01
49
8
To specify DNS server address settings, do one of the following:
To get a DNS server address automatically using DHCP, click
Obtain DNS
server address automatically
, and then click
OK
.
To specify a DNS server address, click
Use the following DNS server
addresses
, and then, in the
Preferred DNS server
and
Alternate DNS server
boxes, type the addresses of the primary and secondary DNS servers.
9
To change advanced DNS, WINS, and IP settings, click
Advanced
.
10
When you are finished, click
OK
.
11
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1
Click
Start
, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select
Connect to
,
choose
Show all connections
, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select
Settings
, choose
Network Connections
, click
Local Area Connection
, and then go to step 3.
2
Double-click the
Local Area Connection
icon in the LAN or High-Speed Internet
section of the Network Connections window.
3
Click
Properties
in the Local Area Connection Status window.
4
Click
Internet Protocol (TCP/IP)
, and then click
Properties
in the Local Area
Connection Properties window.
5
Select both
Obtain an IP address automatically
and
Obtain DNS server address
automatically
in the Internet Protocol (TCP/IP) Properties window, and then
click
OK
.
6
Click
Yes
to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Macintosh Systems
1
Click the
Apple
icon in the upper-left corner of the Finder. Scroll down to
Control Panels
, and then click
TCP/IP
.
2
Click
Edit
on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click
User Mode
.
3
Click
Advanced
in the User Mode window, and then click
OK
.
4
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click
Using DHCP Server
.
Page 72 / 80
Chapter 6
Troubleshooting the Residential Gateway
50
OL-29163-01
5
Click
Options
in the TCP/IP window, and then click
Active
in the TCP/IP
Options window.
Note:
Make sure that the
Load only when needed option
is
unchecked
.
6
Verify that the
Use 802.3
option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click
Info
in the lower-left corner.
7
Is there a Hardware Address listed in this window?
If
yes
, click
OK
. To close the TCP/IP Control Panel window, click
File
, and
then scroll down to click
Close
. You have completed this procedure.
If
no
, you must power off your Macintosh.
8
With the power off, simultaneously press and hold down the
Command
(Apple)
,
Option
,
P
, and
R
keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9
When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
How Do I Renew the IP Address on My PC?
If your PC cannot access the Internet after the Residential Gateway is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renewing the IP Address on Windows 7 Systems
1
Click the Windows
Start
button.
2
Type
cmd
in the Search box. The cmd window opens.
3
Type
ipconfig /renew
and press
Enter
to renew the IP address of the computer.
Renewing the IP Address on Windows XP Systems
1
Click
Start
, and then click
Run
. The Run window opens.
2
Type
cmd
in the Open field and click
OK
. A window with a command prompt
opens.
3
Type
ipconfig /release
at the C:/ prompt and press
Enter
. The system releases
the IP address.
4
Type
ipconfig /renew
at the C:/ prompt and press
Enter
. The system displays a
new IP address.
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Frequently Asked Questions
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51
5
Click the
X
in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems
1
Click
Start
, and then click
Run
. The Run window opens.
2
In the Open field, type
winipcfg
and click
OK
. The IP Configuration window
opens.
3
Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4
Click
Release
, and then click
Renew
. The IP Configuration window displays a
new IP address.
5
Click
OK
to close the IP Configuration window and complete this procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Macintosh Systems
1
Close all open programs.
2
Open your
Preferences
folder.
3
Drag the
tcp/ip preferences
file to the Trash.
4
Close all open windows and empty the Trash.
5
Restart your computer.
6
As your computer starts, simultaneously press and hold down the
Command
(Apple)
,
Option
,
P
, and
R
keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7
When your computer fully reboots, click the
Apple
icon in the upper-left corner
of the Finder. Scroll down to
Control Panels
, and then click
TCP/IP
.
8
Click
Edit
on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click
User Mode
.
9
Click
Advanced
in the User Mode window, and then click
OK
.
10
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click
Using DHCP Server
.
11
Click
Options
in the TCP/IP window, and then click
Active
in the TCP/IP
Options window.
Note:
In some cases, the
Load only when needed
option does not appear. If it
appears, select the option. A check mark appears in the option.
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Chapter 6
Troubleshooting the Residential Gateway
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12
Verify that the
Use 802.3
option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click
Info
in the lower-left corner.
13
Is there a Hardware Address listed in this window?
If
yes
, click
OK
. To close the TCP/IP Control Panel window, click
File
, and
then scroll down to click
Close
.
If
no
, repeat these instructions from step 6.
14
Reboot your computer.
What if I Don't Subscribe to Cable TV?
If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
How Do I Arrange for Installation?
Call your service provider to inquire about professional installation. A professional
installation ensures proper cable connection to the Residential Gateway and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
How Does the Residential Gateway Connect to My Computer?
The Residential Gateway connects to the 10/100/1000BASE-T Ethernet port on your
PC. To use the Ethernet interface, Ethernet cards available from your local PC or
office supply retailer, or from your service provider. For best performance over an
Ethernet connection, your PC should be equipped with a Gigabit Ethernet card.
After My Residential Gateway Is Connected, How Do I Access the Internet?
Your local service provider becomes your Internet Service Provider (ISP). They offer
a wide range of services including e-mail, chat, news, and information services. Your
service provider will provide the software you will need.
Can I Watch TV and Surf the Internet at the Same Time?
Absolutely! If you subscribe to cable television service, you can watch TV and use
your Residential Gateway at the same time by connecting your TV and your
Residential Gateway to the cable network using an optional cable signal splitter.
Page 75 / 80
Frequently Asked Questions
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53
Can I Use my Existing Phone Number with the Residential Gateway?
Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
How Many Telephones Can I Connect?
The RJ-11 telephone-style connectors on the Residential Gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the Residential Gateway can support up to a 5 REN load. The sum of the REN
load on all of the telephone devices attached to each port must not exceed 5 REN.

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