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What if I Do Not Subscribe to Cable TV?

If cable TV is available in your area, data service may be made available with or

without subscribing to cable TV service. Contact your local service provider for

complete information on cable services, including high-speed Internet access.

How Do I Arrange for Installation?

Call your service provider to inquire about professional installation. A professional

installation ensures proper cable connection to the residential gateway and to your

PC, and it ensures the proper configuration of all hardware and software settings.

Contact your service provider for more information about installation.

How Does the Wireless Residential Gateway Connect to My Computer?

The residential gateway connects to the 10/100/1000BASE-T Ethernet port on your

PC. To use the Ethernet interface, your PC needs Ethernet cards. These cards are

available from your local PC or office supply retailer, or from your service provider.

For best performance over an Ethernet connection, your PC should be equipped with

a Gigabit Ethernet card.

After My Wireless Residential Gateway Is Connected, How Do I Access the

Internet?

Your local service provider becomes your Internet service provider (ISP). They offer

a wide range of services including email, chat, news, and information services. Your

service provider will provide the software that you will need.

Can I Watch TV and Surf the Internet at the Same Time?

Absolutely! If you subscribe to cable television service, you can watch TV and use

your residential gateway at the same time by connecting your TV and your

residential gateway to the cable network using an optional cable signal splitter.

Common Troubleshooting Issues

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Common Troubleshooting Issues

This section describes common problems and offers solutions.

I don't understand the front panel status indicators

See

Operation of Front Panel Indicators

(on page 21), for more detailed information

on front panel LED status indicator operation and function.

The Wireless Residential Gateway does not register an Ethernet connection

Try one of the following solutions:



Verify that your computer has an Ethernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card,

follow the installation instructions very carefully.



Verify the status of the front panel status indicator lights.

The Wireless Residential Gateway does not register an Ethernet connection after

connecting to a hub

If you are connecting multiple PCs to the residential gateway, you should first

connect the residential gateway to the uplink port of the hub using the correct

crossover cable. The LINK LED of the hub will illuminate continuously.

The Wireless Residential Gateway does not register a cable connection

The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are

using a different cable, your residential gateway will not function properly. Contact

your service provider to determine whether you are using the correct cable.

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Tips for Improved Performance

If your residential gateway does not perform as expected, the following tips may

help. If you need further assistance, contact your service provider.



Verify that the plug to your residential gateway AC power is properly inserted

into an electrical outlet.



Verify that your residential gateway AC power cord is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the

electrical outlet, make sure the switch is in the

ON

position.



Verify that the

ONLINE

LED status indicator on the front panel of your

residential gateway is illuminated.



Verify that your cable service is active and that it supports two-way service.



Verify that all cables are properly connected, and that you are using the correct

cables.



If you are using the Ethernet connection, verify that your TCP/IP is properly

installed and configured.



Verify that you have called your service provider and given them the serial

number and MAC address of your residential gateway.



If you are using a cable signal splitter so that you can connect the residential

gateway to other devices, remove the splitter and reconnect the cables so that the

residential gateway is connected directly to the cable input. If the residential

gateway now functions properly, the cable signal splitter may be defective and

may need to be replaced.



If you are connected to your PC with an Ethernet connection, your PC should be

equipped with a Gigabit Ethernet card for best performance.

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Introduction

If you have technical questions, call Cisco Services for assistance.

Follow the menu options to speak with a service engineer.

Access your company's extranet site to view or order additional

technical publications. For accessing instructions, contact the

representative who handles your account. Check your extranet site

often as the information is updated frequently.

5

Chapter 5

Customer Information

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: +1-408 526-4000

+1-800 553-6387

Fax: +1-408 527-0883

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices

section of this document for a list of the Cisco Systems, Inc. trademarks used in this

document.

Product and service availability are subject to change without notice.

© 2014 Cisco and/or its affiliates. All rights reserved.

November 2014

Part Number OL-30544-01