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Page 41 / 54 Scroll up to view Page 36 - 40
Special Conditions
OL-29159-01
21
Special Conditions
The following chart describes the appearance of the residential gateway front panel
LED status indicators during special conditions to show when you have been denied
network access.
Front Panel LED Status Indicators During Special Conditions
Front Panel Indicator
Network Access Denied
1
POWER
Slow Blinking
(once per second)
2
DS
Slow Blinking
(once per second)
3
US
Slow Blinking
(once per second)
4
ONLINE
Slow Blinking
(once per second)
5
LINK
Slow Blinking
(once per second)
6
USB
Slow Blinking
(once per second)
7
WIRELESS
ON/OFF
Slow Blinking
(once per second)
8
WIRELESS
SETUP
Slow Blinking
(once per second)
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Page 43 / 54
OL-29159-01
23
Introduction
This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.
4
Chapter 4
Troubleshooting the DOCSIS
Wireless Residential Gateway
In This Chapter
Frequently Asked Questions
.............................................................
24
Common Troubleshooting Issues
.....................................................
29
Tips for Improved Performance
........................................................
30
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Chapter 4
Troubleshooting the DOCSIS Wireless Residential Gateway
24
OL-29159-01
Frequently Asked Questions
This section provides answers to common questions about the residential gateway.
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
residential gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Window s 7 Systems
1
Open Network Connections by clicking the
Start
button, and then clicking
Control Panel
.
2
In the Search box, type
adapter
, and then, under
Network and Sharing Center
,
click
View network connections
.
3
Right-click the connection that you want to change, and then click
Properties
. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window opens.
4
Click the
Networking
tab.
5
Under
This connection uses the following items
, click either
Internet Protocol
Version 4 (TCP/IPv4)
or
Internet Protocol Version 6 (TCP/IPv6)
, and then click
Properties
.
6
To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IP address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IP address
, and then, in the
IP address
,
Subnet mask
, and
Default gateway
boxes, type the IP address
settings.
7
To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click
Obtain an IPv6 address
automatically
, and then click
OK
.
To specify an IP address, click
Use the following IPv6 address
, and then, in
the
IPv6 address
,
Subnet prefix length
, and the
Default gateway
boxes, type
the IP address settings.
8
To specify DNS server address settings, do one of the following:
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Frequently Asked Questions
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25
To get a DNS server address automatically using DHCP, click
Obtain DNS
server address automatically
, and then click
OK
.
To specify a DNS server address, click
Use the following DNS server
addresses
, and then, in the
Preferred DNS server
and
Alternate DNS server
boxes, type the addresses of the primary and secondary DNS servers.
9
To change advanced DNS, WINS, and IP settings, click
Advanced
.
10
When you are finished, click
OK
.
11
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1
Click
Start
, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select
Connect to
,
choose
Show all connections
, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select
Settings
, choose
Network Connections
, click
Local Area Connection
, and then go to step 3.
2
Double-click the
Local Area Connection
icon in the LAN or High-Speed Internet
section of the Network Connections window.
3
Click
Properties
in the Local Area Connection Status window.
4
Click
Internet Protocol (TCP/IP)
, and then click
Properties
in the Local Area
Connection Properties window.
5
Select both
Obtain an IP address automatically
and
Obtain DNS server address
automatically
in the Internet Protocol (TCP/IP) Properties window, and then
click
OK
.
6
Click
Yes
to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7
Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Macintosh Systems
1
Click the
Apple
icon in the upper-left corner of the Finder. Scroll down to
Control Panels
, and then click
TCP/IP
.
2
Click
Edit
on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click
User Mode
.
3
Click
Advanced
in the User Mode window, and then click
OK
.
4
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click
Using DHCP Server
.
5
Click
Options
in the TCP/IP window, and then click
Active
in the TCP/IP
Options window.

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