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Help
29
C
I want to connect my computer using the Ethernet cable
1
Check that your computer has a spare Ethernet port. This is a small socket on
the back or side of your computer and is usually marked
LAN
,
Ethernet
,
or
. If you aren’t sure, check the information supplied with your computer.
If you don’t have an Ethernet port, see page 33.
2
Plug one end of the Ethernet cable (yellow ends) into one of your Hub’s
Ethernet sockets.
3
Plug the other end of the Ethernet cable into your computer’s Ethernet socket.
4
Open your web browser – you should be on the internet. If you can’t connect to
the internet, please restart your computer and try these steps again – or follow
any related on-screen troubleshooting instructions.
Find Handset
Reset to
Defaults
Wireles
Asociation
Restart
Learn about…
Help
Your BT Home Hub
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30
Help
> If you still can’t connect, please check that your computer’s IP settings
are correct (see page 34) or run the CD
> If a dial-up window appears, see page 35
> If you still have difficulty connecting to the Hub, see the lights table
on page 11
5
Congratulations
– you’re now connected to BT Total Broadband using your
BT Home Hub. To continue set-up and explore BT Total Broadband’s great
features, including security, email, BT Broadband Talk and more, go to
www.bt.com/setup/start
D
I want to connect my games console or other device using the Ethernet cable
If your device has an Ethernet connection, simply plug it into your Hub using
an Ethernet cable. You shouldn’t need to make any changes to your Hub – the
connection should start working straight away.
For detailed instructions on most games consoles and popular wireless devices,
go to
www.btgaming-and-gadgets.co.uk
Q
How do I change the wireless channel on my Hub?
1
Access Hub Manager by typing
bthomehub.home
into the address bar of your
web browser.
2
Click
Settings
.
3
If asked, enter your Hub Manager password.
4
In the
Basic Setting
menu, click
Change the wireless channel to avoid interference
.
5
For Channel Selection, choose
Manual
.
6
Select a channel and click
Apply
.
7
Wait a minute for your device to pick up the new channel.
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Your BT Home Hub
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Help
31
If you’re still experiencing problems, follow steps 1 to 5 again and use channel
selection to choose an alternative wireless channel then click
Apply
. Wait one
minute for your device to pick up the new channel.
For more information on your Hub Manager, see page 39.
Q
My computer or device doesn’t work with WPA. Can I still use
wireless on my Hub?
It may be possible to upgrade your computer operating system or wireless adapter
to support WPA. See the wireless adapter manufacturer’s web site for more
information. If your adapter or device only supports WEP, you can change your
Hub to accept WEP wireless connections – see below.
Q
How do I change my Hub to accept WEP wireless connections?
WEP is a slightly less secure wireless setting than WPA (i.e. it can be slightly easier
for someone to hack into your Hub’s wireless connection and connect to your
broadband). For more on security, see page 4.
If you’re connected using wireless, you’ll briefly lose your connection to the
internet when you change your wireless settings.
To configure your Hub to accept WEP:
1
Access Hub Manager by typing
bthomehub.home
into the address bar of your
web browser
2
Click
Settings
3
Enter your Hub Manager password or if prompted set your own new password
4
Click
Wireless
, then select
Use WEP Encryption
5
Choose
WEP Key length
. We recommend 128-bit
Learn about…
Help
Your BT Home Hub
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32
Help
6
Under
WEP Wireless Key
, type in a new ‘key’ of your choice. You can use letters
‘a’ to ‘f’ or any numbers. It should be ten characters for 64-bit and 26 characters
for 128-bit WEP key length. Please don’t enter the default key that came with
your Hub
7
Make a note of your new key and click
Apply
8
Any devices already connected wirelessly to your Hub will be disconnected.
To reconnect these, you’ll need to reset their wireless connection using the
new key you’ve just chosen
> For more information on your Hub Manager, see page 39
> If you need some help, please go to
www.bt.com/broadband/help/hub
or call 0800 111 4567 (please make sure you’re at your computer, and
that it’s turned on, when you call)
> For more information on wireless security, please go to
www.bt.com/broadband/help
and type ‘wireless security’ in
the search box at the bottom of the page
Q
My computer is showing a message ‘Windows cannot configure
this wireless connection’ when I try to set up a wireless
connection. What can I do?
Your computer’s pre-installed wireless software is preventing you from using the
Windows standard wireless software. Find your computer’s wireless software by
hovering your mouse over the icons in your system tray (usually on the lower
right-hand corner of the screen). If there’s a wireless icon, right-click on it to run
the wireless manager or utility. Or go to
Start
then
All Programs
and look through
the list.
Once you find this software, you can use it to set up your wireless connection (your
software’s ‘help’ function may be useful, if you aren’t sure how to do this) or there
may be a tick box that allows Windows to control the wireless set-up. Then follow
the instructions on page 26.
Learn about…
Help
Your BT Home Hub
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Help
33
Q
I’m using a wireless adapter but can’t get a wireless connection
with my Hub. What do I need to do?
If you’re using a computer or device that has a wireless adapter that only supports
802.11b, it may not work with your Hub’s default setting.
1
Using another computer that’s connected to your Hub or, by first connecting
your computer using the Ethernet cable (see below), access Hub Manager by
typing
bthomehub.home
into the address bar of your web browser.
2
Click
Settings
.
3
If asked, enter your Hub Manager password.
4
Go to
Wireless interface type
and change it to a different setting (if you’ve
found that the b/g/n option doesn’t work, we suggest you select
b/g
, rather
than just
b
, particularly if you’re using a mix of b and g type wireless adapters).
5
Click
Apply
.
6
You can now try to establish the wireless connection between the device and
your Hub.
Q
I don’t have an Ethernet port. Can I still connect to the Hub using
a cable?
You can use an Ethernet (wired) or wireless connection with your BT Home Hub.
If your computer doesn’t have an Ethernet port, you can add one by using a USB
to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. You can buy
an adapter or card at a computer shop or
www.bt.com/shop
Learn about…
Help
Your BT Home Hub

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