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Page 46 / 57 Scroll up to view Page 41 - 45
34
Help
Q
How do I set my computer to obtain an IP address automatically?
Windows 98SE/Me
Windows 2000/XP/Vista/7
Mac OS X
1
Go to
Start
then
Settings
and click
Control Panel
2
Double-click the
Network
icon
3
Under the
Configuration
tab, select
TCP/IP
for
the network adapter
you use to connect to
your Hub
4
Click
Properties
5
Select
Obtain an IP
address automatically
6
Click
OK
twice
7
Restart your computer
8
Open your web browser
1
Go to
Start
and click
Control Panel
then:
2000/XP:
click
Network
Connections
Vista:
click
Network
and Sharing Centre
,
then
Manage network
connections
7:
click
Network and
Internet
, then
Network
and Sharing Centre
, then
Change Adapter Settings
2
Right-click the icon for
the network adapter
you use to connect to
your Hub
3
Click
Properties
4
2000/XP/Vista:
select
TCP/IP
7:
select
TCP/IP v4
5
Click
Properties
6
Select
Obtain an IP
address automatically
7
Click
OK
twice
8
Open your web browser
1
Go to the Apple
menu, open
System
Preferences
, then
click
Network
2
Select the adapter
you use to connect
to your router
3
Mac OS X 10.4
and earlier only:
Select
TCP/IP
4
In
Configure
select the
Using DHCP
option
5
Click
Save/Apply Now
and close the window
6
Open your web browser
Once you’ve successfully connected your computer to the internet, you’re ready to
continue your set-up and explore BT Total Broadband’s great features, including
security, email, BT Broadband Talk and more. Please go to
www.bt.com/setup/start
Learn about…
Help
Your BT Home Hub
Page 47 / 57
Help
35
Q
What do I do if a dial-up networking window appears when trying
to connect to the internet?
Windows
Mac OS X
1
Go to
Start
and click
Control Panel
then click
Internet Options
2
Click the
Connections
tab
3
Select
Never dial a connection
4
Click
LAN Settings…
5
Tick
Automatically detect settings
6
Click
OK
twice
1
Select
System Preferences
then
Network
to show:
Network Port
Configurations
2
Drag
Internal Modem
to the bottom
of the list, or ‘untick’ it to make it
inactive
Once you’ve successfully connected your computer to the internet, you’re ready to
continue your set-up and explore BT Total Broadband’s great features, including
security, email, BT Broadband Talk and more. Please go to
www.bt.com/setup/start
Q
How do I dispose of old equipment?
If you’ve received your new Hub as a replacement for a faulty one, please return
the faulty one together with its power cable using the returns envelope sent with
the replacement.
If you don’t have a returns envelope or you’ve other old electrical equipment you’d
like to dispose of, please follow your local authority’s recycling advice.
Before disposing of any such equipment, we recommend you reset it to its default
settings – this should remove all your personal settings. To find out how to reset
your Hub to its default settings, see page 37.
For more help, please see
www.bt.com/help/changinghubs
Learn about…
Help
Your BT Home Hub
Page 48 / 57
36
Help
BT Home IT Support
While the other help listed here focuses on BT Total Broadband and the BT Home
Hub, BT Home IT Support advisers can offer you straightforward, jargon-free help
with a wide range of computer-related issues. For example: your own broadband
equipment (i.e. if you aren’t using a BT Home Hub), general computer problems,
printers, MP3 players, games consoles, cameras, new software packages, setting
up a new laptop, help with a virus, help connecting additional computers to your
Hub and more.
You can get help over the phone
1
or in person
2
. To find out more, call 0800 876 6542
or go to
www.bt.com/homeitsupport
Billing Enquiries
To view or pay your bill online please go to
www.bt.com/account
If you’ve a problem and need assistance with your BT bill, please call 0800 800 150.
1 £8.80 per month with minimum three-month subscription or £24.47 one-off fee for a single call. Some technical queries
may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.
2 Engineer visits: costs start from £88.09.
Learn about…
Help
Your BT Home Hub
Page 49 / 57
Your BT Home Hub
37
Your BT Home Hub
Here’s a brief introduction to your main Hub features. For more
advanced settings information, please see online help on page 10.
Use this section to find out about your Hub
Page
Hub buttons summary
37
Hub sockets summary
38
Hub Manager
39
Hub features
39
Hub buttons summary
Reset to Defaults button
WARNING:
resetting your Hub means you’ll lose any changes that have been
made to your Hub software.
To reset your Hub to its factory default settings, removing all personal settings:
1
use a pin or paperclip to press and release the recessed
Reset to Defaults
button
on the side of your Hub. All Hub lights will go out
Press for less than 15 seconds to reset all settings except the shared address book
and Hub Phone registration; press for more than 15 seconds to reset all settings.
2
wait for the Hub’s Broadband light to glow blue – this may take several minutes
Learn about…
Help
Your BT Home Hub
Page 50 / 57
38
Your BT Home Hub
3
reset any changes you made before in Hub Manager. This may include:
•
activating BT Broadband Talk – if the Hub’s Phone light is off, go to
www.bt.com/bbt
and follow the instructions
•
reactivating BT FON – go to
www.btfon.com
•
resetting any wireless settings you’ve changed
•
resetting your Hub password and any Hub Manager changes – see page 39
•
port forwarding settings in Hub Manager
Wireless Association button
Sets your Hub to wireless association mode. Press this button and the Phone and
Wireless lights flash orange. This button is used to connect a BT Hub Phone to
your Hub. Please see the BT Hub Phone User Guide for more information.
Find handset button
Press once to make all handsets that are registered to the Hub ring.
Restart button
Restarting can often solve a broadband connection problem. To restart your Hub,
simply press and release the
Restart
button at the side of the Hub. Restarting also
wakes the Hub from BT Power Save – see
www.bt.com/setup/hubfeatures
Hub sockets summary
Power socket
connects your Hub to mains power using the Hub’s power cable
Broadband socket
connects your Hub to your broadband line via an ADSL filter
Ethernet sockets
connect computers, games consoles or other devices using
a wired connection
Phone socket
connects a standard telephone to your Hub for use with
BT Broadband Talk
USB socket
connects external storage or other device to your Hub (we
suggest you keep this socket free for future BT services)
Learn about…
Help
Your BT Home Hub

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