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Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
Suggested Action
None of the LEDs is on when you turn
on the router
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
You have forgotten your login username
or password
Try the default username "admin" and password
"admin". If this fails, you can
restore your router to
its factory settings by pressing the reset button on
the device rear side.
Problems with WAN interface
Problem
Suggested Action
Frequent loss of ADSL line sync
(disconnections)
Ensure that all other devices connected to the same
telephone line as your router (e.g. telephones, fax
machines, analogue modems) have a line filter
connected between them and the wall socket (unless
you are using a Central Splitter or Central Filter
installed by a qualified and licensed electrician), and
ensure that all line filters are correctly installed and the
right way around. Missing line filters or line filters
installed the wrong way around can cause problems
with your ADSL connection, including causing frequent
disconnections. If you have a back-to-base alarm
system you should contact your security provider for a
technician to make any necessary changes.