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163
Backup / Update
These functions allow you to save and backup your router’s current settings to a file on your PC, or
to restore from a previously saved backup. This is useful if you wish to experiment with different
settings, knowing that you have a backup handy in the case of any mistakes. It is advisable to
backup your router’s settings before making any significant changes to your router’s configuration.
Click
Backup Settings
, a window appears, click save , then browse the location where you want to
save the backup file.
Click
Browse
and browse to the location where your backup file is saved, the click
Open.
Then in
the above page, click
Update Settings
, the following process indicating screen will appear. Let it
update to 100%, it will automatically turn to the Device Info page.
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164
Restart
This section lets you restart your router if necessary. Click
in the low right corner of each
configuration page.
If you wish to restart the router using the factory default settings (for example, after a firmware
upgrade or if you have saved an incorrect configuration), select Factory Default Settings to reset to
factory default settings. Or you just want to restart after the current setting, the select the Current
Settings, and Click Restart.
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165
Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
Suggested Action
None of the LEDs is on when you turn
on the router
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
You have forgotten your login username
or password
Try the default username "admin" and password
"admin". If this fails, you can
restore your router to
its factory settings by pressing the reset button on
the device rear side.
Problems with WAN interface
Problem
Suggested Action
Frequent loss of ADSL line sync
(disconnections)
Ensure that all other devices connected to the same
telephone line as your router (e.g. telephones, fax
machines, analogue modems) have a line filter
connected between them and the wall socket (unless
you are using a Central Splitter or Central Filter
installed by a qualified and licensed electrician), and
ensure that all line filters are correctly installed and the
right way around. Missing line filters or line filters
installed the wrong way around can cause problems
with your ADSL connection, including causing frequent
disconnections. If you have a back-to-base alarm
system you should contact your security provider for a
technician to make any necessary changes.
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166
Problem with LAN interface
Problem
Suggested Action
Cannot PING any PC on LAN
Check the Ethernet LEDs on the front panel.
The LED should be on for the port that has a PC
connected. If it does not lit, check to see if the cable
between your router and the PC is properly
connected. Make sure you have first uninstalled your
firewall program before troubleshooting.
Verify that the IP address and the subnet mask are
consistent for both the router and the workstations.
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167
Appendix: Product Support & Contact
If you come across any problems please contact the dealer from where you purchased your
product.
Contact Billion
Worldwide:
MAC OS is a registered Trademark of Apple Computer, Inc.
Windows 7/98, Windows NT, Windows 2000, Windows Me, Windows XP and Windows Vista are registered
Trademarks of Microsoft Corporation.

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