Page 86 / 88
Scroll up to view Page 81 - 85
Billion 400G
Router
Chapter 4: Configuration
83
IGMP
IGMP, known as
Internet Group Management Protocol
, is used to management hosts from multicast group.
IGMP Forwarding:
Accepting multicast packet. Default is set to
Enable.
IGMP Snooping:
Allowing switched Ethernet to check and make correct forwarding decisions. Default is set to
Disable.
VLAN Bridge
This section allows you to create VLAN groups and specify the members.
Edit:
Edit your member ports in selected VLAN group.
Create VLAN:
To create another VLAN group.
Logout
To
exit
the
router’s
web
interface,
choose
Logout
. Please
ensure
that
you
have
saved
the
configuration settings
before
you
logout.
Be
aware
that
the
router
is
restricted
to
only
one
PC
accessing
the
configuration
web
pages
at
a
time. Once
a
PC
has
logged
into
the
web
interface,
other
PCs
cannot
get
access
until
the
current
PC
has logged
out
of
the
web
interface.
If
the
previous
PC
forgets
to
logout,
the
second
PC
can
access
the page
after
a
user-defined
period,
by
default
3
minutes.
You
can
modify
this
value
using
the
Advanced
– Device
Management
section
of
the
web
interface.
Please
see
the
Advanced
section
of
this
manual
for more
information.
Page 87 / 88
Billion 400G
Router
Chapter 5: Troubleshooting
84
Chapter 5: Troubleshooting
If
the
router
is
not
functioning
properly,
first
check
this
chapter
for
simple
troubleshooting
before contacting
the
Help
desk.
Problems starting up the router
Problem
Corrective Action
None of the LEDs are on
when you turn on the
router.
Check the connection between the adapter and the router. If the error persists, you
may have a hardware problem. In this case you should contact technical support.
You have forgotten your
router
login
and/or
password.
T
ry
the
default
login
and
password,
refer
to
Chapter
3.
If
this
fails,
you
can
restore
your
router
to
its
factory
settings
by
holding
the
Reset
button
on
the back
of
your
router
for 6
– 8 seconds.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the PVC
connection (“linesync”)
failed.
Ensure
that
the
telephone
cable
is
connected
properly
from
the
ADSL
port
to
the
wall
jack.
The
ADSL
LED
on
the
front
panel
of
the
router
should
be on.
Check
that
your
VPI,
VCI,
encapsulation
type
and
type
of
multiplexing settings
are
the
same
as
those
provided
by
your
ISP.
Reboot
the
router.
If you
still
have
problems,
you
may
need
to
verify
these
settings
with
your ISP.
Frequent loss of ADSL
linesync
(disconnections).
Ensure
that
all
other
devices
connected
to
the
same
telephone
line
as
your
router
(e.g.
telephones,
fax
machines,
analogue
modems)
have
a
line
filter
connected
between
them
and
the
wall
socket,
and
ensure
that
all
line
filters are
correctly
installed
and
the
right
way
around.
Missing
line
filters
or
line filters
installed
the
wrong
way
around
can
cause
problems
with
your
ADSL connection,
including
causing
frequent
disconnections.
Problems with the LAN Interface
Problem
Corrective Action
Can’t ping any PCs on
the LAN.
Check
the
Ethernet
LEDs
on
the
front
panel.
The
LED
should
be
on
for
a port
that
has
a
PC
connected.
If
it
is
off,
check
the
cables
between
your router
and
the
PC.
Make
sure
you
have
uninstalled
any
software
firewall
for troubleshooting.
Verify that the IP address and the subnet mask are consistent between the router
and the workstations.
Most problems can be solved by referring to the
Troubleshooting
section in the User’s Manual
.
If you
cannot resolve the problem with the
Troubleshooting
chapter, please contact the dealer where you
purchased this product.
Page 88 / 88
Billion 400G
Router
Chapter 5: Troubleshooting
85
Contact Telkom ADSL support
Telephone:
0800 375 375
Operating hours:
24hrs – 7 days a week
Contact SizweBroadband for Router Support
Telephone:
0860 110 041
Website:
www.sizwebroadband.co.za
Operating hours:
8:00am to 17:00pm (work days only)
19216811.live